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2014: A Banner Year for Community


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2014: A Banner Year for Community

  1. 1. 2014: A Banner Year for Community January 2015
  2. 2. Our Mission. Connect companies with customers online, unlocking new value for both sides 2 Get Satisfaction: The leading online community platform provider Request a Demo
  3. 3. 2014: Community Goes Mainstream Demand for mobile, social support Subscription-based businesses Internet of Things Sharing Economy 3
  4. 4. Industry’s Largest Base of Community Customers Business Tech Consumer Tech Media & Services CPG / Retail Education B2B B2B B2B B2B B2B 4
  5. 5. Existing Customers Extending Community 5 Extending community… • New Products • New Geographies • New Divisions • New Users • New Use Cases Request a Demo
  6. 6. Platform Advances to Simplify Community EASIER than ever to… • Set up, configure and deploy • Allow users to discover community • Drive engagement and deliver value • Capture insights 6 Our platform offers the fastest time to value.
  7. 7. New Customer Success Model  Onboarding & Strategy  Proactive Outreach  Community Health Reviews  Education & Best Practice Request a Demo
  8. 8. Community Management Essentials 8 Community Manager Benefits Company Benefits B2B • Manage best-in-class community • Marshall enthusiasm and resources around the customer • Be a leader in an new discipline • Highlight expertise with credentials B2B • Realize the potential of a community • Develop a strategic plan • Continuously analyze and improve performance • Demonstrate ROI • Avoid common mistakes
  9. 9. Integrations with Key Business Applications 9 Support Marketing Social Other B2B B2B B2B B2B 200+ customers deployed in connection with Salesforce or Zendesk.
  10. 10. The New Community Mindset 10 Do I need a community? Which business problems should I tackle first with community?
  11. 11. Thank you. Rahul Sachdev, CEO, Get Satisfaction @RahulSachdev 11
  12. 12. Interested in learning more about what a community can do for you? Request a Demo Today! 12