Drone delivery is forecast to grow significantly, with Manna Aero capable of 3 minute food deliveries. The COVID-19 pandemic has increased game and smart home technology usage. Effective technical support is important for reducing customer churn. Growing data breaches and cyber threats increase legal and security risks for IoT. COVID-19 presents opportunities for IoT in supply chain monitoring, health technologies, and identifying infection hotspots. The Me Too movement has increased discussion of harassment but more work is needed on diversity in STEM. IoT, data sharing, 5G, and AI can help address food industry challenges around risk, but data quality is important. Retail is changing with an increased focus on responsiveness, targeted deals, data

3. Bobby Healy - ‘Drone delivery is coming’
• In a forecast by PWC, the drone business is set to overtake the
aviation industry and is forecast to become 1.9% of UK GDP adding
630,000 jobs & 76,000 aircrafts
• 60% of online food deliveries by current methods take 28 minutes
and are running without a profit.
• Manna Aero is capable of drone food delivery in 3 minutes.
• Aircraft design at Manna Aero is intentionally simple, safe and is fully
autonomous.
• In response to COVID-19 Manna Aero are now working with the HSE
on a pandemic delivery system.

5. Alan Coleman – ‘Everybody is at home’
• Sheltering at home during Covid-19 has seen a 200% increase in game
and application consumption time.
• Smart home technology is forecast for blockbuster growth 2018-2022
(Video entertainment 10%, home monitoring & security 26%, smart
speakers 23%, lighting 29%, thermostats 29%, others 22%)
• Effective and fast technical support, care and diagnostics are vital in
reducing customer churn rates.
• Sweepr do not rely on the customer to explain their problem when
providing customer care (for those lacking technical vocabulary or
technical avoiders for example) instead using knowledge of local
networks, connected devices and service diagnostics.

7. Pearse Ryan – ‘IoT Legal Challenges’
• Data breaches under GDPR since May 2018 – over 160,000 breach
notifications and a 12% increase between January 2019 – January 2020.
• The corporate cyber security area is currently in the process of toughening
up, with cyber threat presenting an increased risk to business value and
continuity.
• Cyber Insurance is a buyers market - but is not a replacement for adequate
IT security and security procedures in cyber risk.
• DSP Commission Implementing Regulation (EU) 2018/151– covers
elements for ensuring sufficient level of security.
• Importance of awareness of legal privilege.

9. Mark Kellett – ‘IoT Opportunities in a Post
Covid-19 World’
• Covid-19 will irrevocably change the way businesses compete over
the next decade – firms must capitalize to avoid disruption.
• The supply chain presents opportunity as a result of component
shortages coming out of China.
• IoT sensors & cloud can help by monitoring and benchmarking air
quality in helping curb the spread of Covid-19 and future pandemics.
• Connected health & wearable technology may present solutions for
cough monitoring.
• IoT heat mapping presents a chance to identify super spreaders in
large crowds.

11. Coral Movasseli – ‘Why are we hesitant to say
“I believe her”?’
• The Me Too movement cast a light on the harassment of women in
the workforce and brought the discussion into the public forum.
• The movement created a public space for woman to speak out about
harassment.
• Sexual harassment however remains rampant in the tech industry.
• STEM in particular needs improved gender diversity.
• Cross-training and upskilling in tech is in the scope of most larger
companies and should be offered.
• We will continue to see the Me Too movement accelerate both within
tech and other industries going forward.

13. Eric Weaver – ‘What are you feeding me? IoT,
Trust and the Future of Food’
• 4 systemic issues impacting the food industry globally and the future of food – outdated systems,
exploding complexity, risk from fraud & risk from contamination.
• Data & IoT is required to move the food industry forward (sensors for monitoring temperature,
humidity, light, altitude.
Four technologies to move the food industry forward
• Gather data (IoT) – RFID, NFC, Bluetooth & Radio/Cellular modems.
• Connect the data (5G) – Mobile broadband/fixed wireless, mission-critical communications,
massive IoT
• Share the data (blockchain) – During a recall, isolated databases can show the forensics. Shared
data means shared alters from sensors. Important to note that Blockchain is only as good as the
data you put into it.
• Operationalize the data (AI) – Individual players can apply data to predict the future of a product.
‘Amazon can now tell when a product will create a food safety risk 77 days before the first sign of
trouble’.

15. Roy Horgan – ‘The Self-Learning Store: How
Retail is Changing’
• Every single store in retail has scope to be more profitable.
• The world has fundamentally changed in terms of products we consume as a
result of Covid-19 – harder for retailers to plan week to week and day to day to
react to ongoing changes. Digital retailers have shown themselves to be more
responsive.
• Dynamic, time sensitive deals will become more important in retail.
• Value of data in retail for tracking to reduce waste, comparing performance
across stores, drive strategy with targeted campaigns & measure effectiveness.
• Small incremental changes in retail businesses can make large changes to their
margin.
• Digital and physical have to be seamlessly interlinked going forward.