Germany's Cross Cultural Management
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This document provides an overview of cultural dimensions, communication, management practices, and social issues in Germany. It discusses Germany's cultural scores on dimensions like individualism vs collectivism and power distance. Key points of German communication etiquette are outlined, such as the importance of handshakes and maintaining personal space. The document also examines negotiating with Germans, leading and motivating employees in Germany, common problems faced by expatriates, and managing social/ethical issues around topics like development, tradition, and interest.
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Germany's Cross Cultural Management
- 1. A d n a n A b d u l l a h ( 1 2 8 5 6 ) A y m a n S h a h z a d ( 1 2 9 4 7 ) R a m e e z Z a f a r ( 1 2 2 7 3 ) M
- 2. CONTENTS Introduction Cultural Dimensions Communication Across Culture Leading & Motivating Expatriates in Germany Managing Social and Ethical Issues in Germany Conclusion
- 3. Germany, officially Federal Republic of Germany, is located in Western and Central Europe One of Europe's largest nations It comprises 16 states and its capital is Berlin, the largest city in the country Is a leader in many technological advances INTRODUCTION
- 4. Germany fought two world wars Following the defeat of Nazi Germany in World War II, the nation was divided by the countries that had defeated it. United States, France, Great Britain, and the Soviet Union West Germany & East Germany
- 5. Both Germanys recovered from the damage of the war with impressive speed. However, progress was faster in the West than in the East 1961, the East Germans put up the Berlin Wall The two German nations were reunited on October 3, 1990
- 7. Trompenaa r’s Dimensions CULTURAL DIMENSIONS OF GERMANY Universalism Versus Particularism: Very high universalism attitude Affectivity / Neutrality: Neutral cultures Specific / diffuse: A diffuse culture Achievement Vs Ascription: Achievement oriented culture
- 8. GLOBE Study CULTURAL DIMENSIONS OF GERMANY Assertiveness: Highly Assertive Future orientation: Low future orientation Performance orientation: High on performance orientation eg: BMW, MERCEDES, and PORCHE Humane orientation: Germany score low on this dimension
- 9. Proper Greetings Handshake Verbal greeting is Guten Tag (Good day). Some may use a simple Hallo (Hello). Southern Germans may use Grüß Gott (“Greetings,” or literally, “Greet God”). Auf Wiedersehen, "goodbye," when leaving COMMUNICATION CROSS CULTURALLY
- 10. Touching Behavior Guard their personal space Closer than an arm's distance apart is usually considered an infringement on personal space. Generally do not touch when speaking Between friends and family, hand holding, walking arm in arm and COMMUNICATION CROSS CULTURALLY
- 11. Chewing gum in public Jaywalking Never shout the Nazi salute Pointing the index finger to one's own COMMUNICATION CROSS CULTURALLY Taboos
- 12. You may be invited for business occasions in a more casual setting “Guten Appetit” (Enjoy your meal!). before starting. Before drinking you often say “Prost” Danke ebenfalls, which COMMUNICATION CROSS CULTURALLY Entertainme nt
- 13. Leading Very Hierarchical Show strong, clear leadership Responsibility assigned by the manager to the member Dignity of the position Loyalty, is held in high esteem in Germany. It takes MANAGEMENT IN GERMANY & ISSUES
- 14. Motivation Workers don’t need the same motivational style of management Job Security Being Firm and Straight forward Positive feedback, Appreciation for contributions and ideas MANAGEMENT IN GERMANY & ISSUES
- 15. DIRECT communication Arrive Well-informed and expect same from you Business communication behavior are very agenda-based Tend to be intensely analytical thinkers Traditionally cautious of new ideas and concepts Will not make concessions easily NEGOTIATING WITH GERMANS
- 16. There are around 231,000 expats in Germany whose native language is English. This includes expatriates from, American: 97,864 British: 96,245 Canadian: 12,929 Irish: 10,040 Australian: 8,164 South African: 5,084 New Zealander: (estimate circa 2,000) EXPATRIATES IN GERMANY
- 17. Hindu’s in Germany According to the government statistics agency, in 2003 there were an estimated 97,190 Hindus in Germany About 42,000–45,000 are Sri Lankan Tamils 35,000–40,000 are Indian; 7,500+ are Whites and EXPATRIATES IN GERMANY
- 18. Muslims in Germany EXPATRIATES IN GERMANY Islam is the largest minority religion in the country. this includes expatriates from, Turkish origin (63.2%) Pakistan former Yugoslavia Arab countries Iran Afghanistan
- 19. Learning the local language Adapting to the local culture Learn about German values and norms in the light of history with a broad contextual understanding of behaviors and mannerisms. Channel information in formalized structures Using directness in communication PROBLEMS FACED BY EXPATS
- 20. Conflict of Developme nt Focus on mediating in armed conflicts MANAGING SOCIAL AND ETHICAL ISSUES
- 21. Conflict of Tradition Globalization Moving ahead with world They believe that finding a mutual & completely satisfactory solution is good for the betterment of Society MANAGING SOCIAL AND ETHICAL ISSUES
- 22. Conflict of Interest Lacks a sufficient legal framework Restrictions imposed by the German constitution MANAGING SOCIAL AND ETHICAL ISSUES
- 23. CONCLUSION Similar to the American way of living. Relationships vary considerably among people of different areas Children are taught to be polite from a very young age