Finding Your Way
   Through the Social
       Media Maze

#gerexpo




                                   Blair Ball
                                Prepare1@comcast.net

           Copyright Prepare1
FACT…
88% of Small Business’s found Social Media
Marketing helped them get increased exposure.
IBM - 1956



5 MB
1971
256 GB
173,558,528
Adopters
Early
Mid
Late
Blogging – 1994
LinkedIn – May 2003
Facebook – February 2004
YouTube – February 2005
Twitter – March 2006
1994
5 Generations
• The Silent Generation born 1925-1945.
• The Baby Boom Generation born 1946 – 1964.
• The Generation X born 1965-1982.
• Generation Y, also known as the Millennial
  Generation (or Millennials), Generation Next,
  Net Generation, Echo Boomers born 1983 –
  early 90’s.
• Generation Z, also known as Generation I, or
  Internet Generation born early 90’s.
Years to Reach 50 Million
               Users:

•   Radio . . . . . . . . . . . . . . . . . . . 38
•   Television. . . . . . . . . . . . . . . . 13
•   Internet . . . . . . . . . . . . . . . . . . 4
•   iPod . . . . . . . . . . . . . . . . . . . . . 3
       Facebook added 100 million
                      users
          . . . . . . in 9 months !
                        Copyright Prepare1
Successful companies in social
 media act more like Dale Carnegie
    and less like David Ogilvy.

Listening first, selling second.
               Copyright Prepare1
Shhh. . . . LISTEN …




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Every customer is
 a reporter now.




      Copyright Prepare1
Social Media doesn’t stop at 5
o’clock and it doesn’t stop on
           Friday.




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11.8 million

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How do you manage your
   reputation in the
 transparent business
        world?


         Copyright Prepare1
Here are five tips for managing
    your online reputation:
1. Get Busy Creating Relevant and
    Valuable Content.
2. Alert Yourself and Then Join the
    Conversation.
3. Watch and Listen From Every Angle.
4. Be nice: Taking the High Road vs.
   Negabots.
5. Build Relationships With the Likeable
   Lauras of the World.
                 Copyright Prepare1
Help, I need somebody,
Help, not just anybody,
Help, you know I need someone,
Help!
Benefits of Social Media Marketing




©Social Media Examiner
Time Investment
      Pays Dividends

6 hours per week 2X
80% - 3+ years
Commonly used
                         Social Media Tools




©Social Media Examiner
Tools used by
                         B2B vs. B2C




©Social Media Examiner
. . 600+ million users and growing; if Facebook
   were a country, it would be the 3rd largest in
the world (Double the size of the United States).



                   Copyright Prepare1
Welcome Page




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Engage Your Fans




     Copyright Prepare1
Coupons




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The fastest growing
segment on Facebook is
 55-65 year-old females.
         Copyright Prepare1
WHY ?                           www.facebook.com




  To outreach 100+ million unique visitors per day.

   To send (dynamic and fresh) updates to fans.

    To create polls, join groups and post events.

To advertise your page with custom Facebook URL.

To focus on something fun that people want to share.

                    Copyright Prepare1
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79% more…
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WHY ?                           www.twitter.com



   To establish your brand as an industry resource.

            To promote offers or discounts.

To engage in real-time conversations and gain feedback.

   To seek customers tweeting about good and bad
             experiences with your brand.

    To proactively respond to consumer questions
                      and problems.
                     Copyright Prepare1
WHY ?                            www.linkedin.com




        To create a (concise) branding profile.

To diversify from your industry and broaden knowledge.

           To join groups . . . . over 700,000.

        To manage your image . . . . and brand.

   To competitively market your product or service.

                       Copyright Prepare1
Twelve million small business people
     now market their business
   (not themselves) on LinkedIn.

              Copyright Prepare1
WHY ?                          www.blogger.com



       To share information quickly with
     customers, prospects and employees.

To humanize your brand by allowing comments –
         both positive and negative.

 To offer quick responses to product or service
        issues or for crisis management.

  To link your company website and improve
       search engine optimization (SEO).
                 Copyright Prepare1
WHY ?                           www.youtube.com




 To build links and take advantage of search
             engine optimization.

To create a brand channel and “call to action”.

  To provide entertainment, educational or
   informational value via video sharing.

To reduce costs by using simple camcorders
         and consumer equipment.

                 Copyright Prepare1
YouTube Ready
                       for $149.95
                         ~ in HD




Copyright Prepare1
What happens in Vegas
        stays on
YouTube, Twitter and Facebook…
         Copyright Prepare1
“Nobodies are the
 new somebodies
  in the world of
  Social Media.”
R.O.I.R.
Return on Investment in Relationships



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From Customer to Evangelist




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BRAND = USP

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ONE THING



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BRAND MESSAGE
     Users want to identify with a brand

 What is your brand message?
 What should users know about you?
 Nike…
 Starbucks…
              Your business…
                 Copyright Prepare1
Brand Tips
1.   Add Social Media Buttons to Website.
2.   Connect Blog to your Website.
3.   Embed Videos on your Website.
4.   Add your presentations.
5.   Add Facebook Like box.


                 Copyright Prepare1
Are Dead
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67%/1999
67%/2011
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SEO
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1 Billion +
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retool
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Speed rules

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8000 Horsepower



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THE RULES OF ENGAGEMENT



   Always be transparent and show candor.

   Be ethical – see www.womma.org/ethics.

      Only provide relevant information.

 Address positive – and negative comments.
   (happy customers become evangelists).

      Have a little fun – show your brand
personality – leave the corporate speak behind.
                 Copyright Prepare1
                                             Copyright Prepare1
ADVANTAGES OF SOCIAL MEDIA
                   . . . . . the REVIEW


    Build relationships ~ through direct, timely
                   customer service.

            LISTEN to your customers.

 Improve search engine rankings ~ send people to
              your web site or blog.

      Establish your business as a resource.

     Build your brand ~ show its personality.

   Create an advantage over your competition.
                                                    Copyright Prepare1
. . . . KNOW WHAT YOU ARE GETTING INTO




“You can’t handle the truth” . . . and it can be
             brutal and hurtful.

               Privacy will end.

Your competitors will be watching – and you
        should be watching them.
                                            Copyright Prepare1
“No man ever
  became great
 except through
 many and great
mistakes.”                           —William Gladstone (from
  Timeless Wisdom, compiled by Gary Fenchuk)
                Copyright Prepare1
“You miss

100% of
the shots you
 never take.”
    —Wayne Gretzky   Copyright Prepare1
Just Do it
   Copyright Prepare1
Thank You


    Copyright Prepare1

Germantown Business Expo Presentation | Prepare1 | Social Media Coach Memphis

  • 1.
    Finding Your Way Through the Social Media Maze #gerexpo Blair Ball Prepare1@comcast.net Copyright Prepare1
  • 2.
    FACT… 88% of SmallBusiness’s found Social Media Marketing helped them get increased exposure.
  • 4.
  • 5.
  • 6.
  • 7.
  • 9.
  • 10.
    Blogging – 1994 LinkedIn– May 2003 Facebook – February 2004 YouTube – February 2005 Twitter – March 2006
  • 11.
  • 12.
    5 Generations • TheSilent Generation born 1925-1945. • The Baby Boom Generation born 1946 – 1964. • The Generation X born 1965-1982. • Generation Y, also known as the Millennial Generation (or Millennials), Generation Next, Net Generation, Echo Boomers born 1983 – early 90’s. • Generation Z, also known as Generation I, or Internet Generation born early 90’s.
  • 13.
    Years to Reach50 Million Users: • Radio . . . . . . . . . . . . . . . . . . . 38 • Television. . . . . . . . . . . . . . . . 13 • Internet . . . . . . . . . . . . . . . . . . 4 • iPod . . . . . . . . . . . . . . . . . . . . . 3 Facebook added 100 million users . . . . . . in 9 months ! Copyright Prepare1
  • 14.
    Successful companies insocial media act more like Dale Carnegie and less like David Ogilvy. Listening first, selling second. Copyright Prepare1
  • 15.
    Shhh. . .. LISTEN … Copyright Prepare1
  • 16.
    Every customer is a reporter now. Copyright Prepare1
  • 17.
    Social Media doesn’tstop at 5 o’clock and it doesn’t stop on Friday. Copyright Prepare1
  • 18.
    11.8 million Copyright Prepare1
  • 20.
    How do youmanage your reputation in the transparent business world? Copyright Prepare1
  • 21.
    Here are fivetips for managing your online reputation: 1. Get Busy Creating Relevant and Valuable Content. 2. Alert Yourself and Then Join the Conversation. 3. Watch and Listen From Every Angle. 4. Be nice: Taking the High Road vs. Negabots. 5. Build Relationships With the Likeable Lauras of the World. Copyright Prepare1
  • 22.
    Help, I needsomebody, Help, not just anybody, Help, you know I need someone, Help!
  • 23.
    Benefits of SocialMedia Marketing ©Social Media Examiner
  • 24.
    Time Investment Pays Dividends 6 hours per week 2X 80% - 3+ years
  • 25.
    Commonly used Social Media Tools ©Social Media Examiner
  • 26.
    Tools used by B2B vs. B2C ©Social Media Examiner
  • 27.
    . . 600+million users and growing; if Facebook were a country, it would be the 3rd largest in the world (Double the size of the United States). Copyright Prepare1
  • 30.
    Welcome Page Copyright Prepare1
  • 31.
    Engage Your Fans Copyright Prepare1
  • 32.
  • 33.
    The fastest growing segmenton Facebook is 55-65 year-old females. Copyright Prepare1
  • 34.
    WHY ? www.facebook.com To outreach 100+ million unique visitors per day. To send (dynamic and fresh) updates to fans. To create polls, join groups and post events. To advertise your page with custom Facebook URL. To focus on something fun that people want to share. Copyright Prepare1
  • 35.
  • 36.
  • 38.
  • 39.
  • 40.
    WHY ? www.twitter.com To establish your brand as an industry resource. To promote offers or discounts. To engage in real-time conversations and gain feedback. To seek customers tweeting about good and bad experiences with your brand. To proactively respond to consumer questions and problems. Copyright Prepare1
  • 41.
    WHY ? www.linkedin.com To create a (concise) branding profile. To diversify from your industry and broaden knowledge. To join groups . . . . over 700,000. To manage your image . . . . and brand. To competitively market your product or service. Copyright Prepare1
  • 42.
    Twelve million smallbusiness people now market their business (not themselves) on LinkedIn. Copyright Prepare1
  • 43.
    WHY ? www.blogger.com To share information quickly with customers, prospects and employees. To humanize your brand by allowing comments – both positive and negative. To offer quick responses to product or service issues or for crisis management. To link your company website and improve search engine optimization (SEO). Copyright Prepare1
  • 44.
    WHY ? www.youtube.com To build links and take advantage of search engine optimization. To create a brand channel and “call to action”. To provide entertainment, educational or informational value via video sharing. To reduce costs by using simple camcorders and consumer equipment. Copyright Prepare1
  • 45.
    YouTube Ready for $149.95 ~ in HD Copyright Prepare1
  • 46.
    What happens inVegas stays on YouTube, Twitter and Facebook… Copyright Prepare1
  • 47.
    “Nobodies are the new somebodies in the world of Social Media.”
  • 48.
    R.O.I.R. Return on Investmentin Relationships Copyright Prepare1
  • 49.
    From Customer toEvangelist Copyright Prepare1
  • 50.
    BRAND = USP Copyright Prepare1
  • 51.
    ONE THING Copyright Prepare1
  • 52.
    BRAND MESSAGE Users want to identify with a brand  What is your brand message?  What should users know about you?  Nike…  Starbucks… Your business… Copyright Prepare1
  • 53.
    Brand Tips 1. Add Social Media Buttons to Website. 2. Connect Blog to your Website. 3. Embed Videos on your Website. 4. Add your presentations. 5. Add Facebook Like box. Copyright Prepare1
  • 54.
  • 55.
    67%/1999 67%/2011 Copyright Prepare1
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
    1 Billion + Copyright Prepare1
  • 61.
  • 62.
  • 63.
  • 64.
    Speed rules Copyright Prepare1
  • 65.
    8000 Horsepower Copyright Prepare1
  • 66.
  • 67.
  • 68.
    THE RULES OFENGAGEMENT  Always be transparent and show candor.  Be ethical – see www.womma.org/ethics.  Only provide relevant information.  Address positive – and negative comments. (happy customers become evangelists).  Have a little fun – show your brand personality – leave the corporate speak behind. Copyright Prepare1 Copyright Prepare1
  • 69.
    ADVANTAGES OF SOCIALMEDIA . . . . . the REVIEW  Build relationships ~ through direct, timely customer service.  LISTEN to your customers.  Improve search engine rankings ~ send people to your web site or blog.  Establish your business as a resource.  Build your brand ~ show its personality.  Create an advantage over your competition. Copyright Prepare1
  • 70.
    . . .. KNOW WHAT YOU ARE GETTING INTO “You can’t handle the truth” . . . and it can be brutal and hurtful. Privacy will end. Your competitors will be watching – and you should be watching them. Copyright Prepare1
  • 71.
    “No man ever became great except through many and great mistakes.” —William Gladstone (from Timeless Wisdom, compiled by Gary Fenchuk) Copyright Prepare1
  • 72.
    “You miss 100% of theshots you never take.” —Wayne Gretzky Copyright Prepare1
  • 73.
    Just Do it Copyright Prepare1
  • 74.
    Thank You Copyright Prepare1

Editor's Notes

  • #5 Sept. 1956 IBM launched first Super Computer the 305 RAMAC w/ 5MB of data storage and weighed 1 ton.
  • #12 The year they started taking orders over the Internet on their web page.
  • #36 200+ Million Users
  • #37 Twitter followers for those that have a blog.
  • #53 Customers buy Nike because the brand gives them the confidence to succeed.
  • #56 Search Engine Share Yahoo in 1999, Google Today