- The music video falls into the acoustic genre and uses conventions like black and white effects, slow motion, and fading to create familiarity for the audience and signal that it is an acoustic music video. - However, it also brings something new by creating an ambiguous storyline that leaves the audience to interpret what happened to the couple, catching their attention and interest. - Audience feedback showed that 9 out of 10 people found the black and white and slow motion clips effectively conveyed memories, proving this approach worked well.