IST is a leading customer experience technology provider in Egypt, delivering innovative solutions since 2005 across various industries and recognized for over 35 awards. The company boasts a skilled workforce of 250+ and emphasizes its commitment to customer satisfaction, as highlighted by testimonials from reputable clients. IST offers Genesys PureCloud, a comprehensive cloud communication tool that simplifies customer interactions across multiple channels.

1. IST, delivering exceptional CX to
Egyptian organizations since 2005
As an award winning global customer experience (CX)
technology provider, IST is well known for cutting-edge
reliable CX solutions, across a multitude of industries
including Finance, Insurance, Telecoms, Retail, Travel,
Health & Government.
With over 35 industry awards, including
partner of year from Cisco and Genesys,
2 R&D Centers that focus on Speech
& Language and Next Generation CX
and IST’s Egypt Excellence Center
which comprises of 50 highly skilled and
qualified/certified technical experts, you
can trust IST to deliver your CX projects
to the highest standard.
IST prides itself on technical
innovation and breaking CX
boundaries, which is why IST has
the one of the largest technical
CX workforces in the region.
Your trusted CX partner
16+ Years Experience
Since 2002, IST has been
delivering world-class CX
150+ Customers
Trusted by many global
organisations
350+ CX Projects
Experts in successful
project delivery
35+ Industry Awards
IST is recognised by our
industry peers
IST’s 250+ global workforce ensures all our customers
receives the expertise and support required for the successful
implementation of all CX projects. Our fully trained engineers are
certified by our technology vendors, such as Cisco or Genesys
Although there are 3 main providers for Genesys
Solutions in Egypt, IST won our business. We knew IST were
focused on call centers, with many experts adopting industry best
practices, but it was their friendliness from day one, readiness to adapt to our
needs, easy communication and a ‘can do’ attitude which sets IST apart. Above
all, they offered the best support SLA. Thank you, IST.
“ Abdulazziz Hussien Korany
Customer Service Director

2. Genesys PureCloud
The all-in-one Cloud Contact Center
Omni-Channel
engagement
Inbound and
Outbound voice
Web chat
engagement
Email
engagement
Ready CRM
Connectors
Workforce
optimization
Powerful
Reporting Engine
Social Media
engagement
PureCloud makes customer
relationships simple
Connect phone, email, chat and social through one
tool for better customer and employee engagement.
Voice Call
Engage with your customers using voices. PureCloud
supports inbound, outbound and IVR self-service and
the best part all of this is in the cloud, so no more head-
ache of maintaining complex telecom infrastructure.
PureCloud is equipped with a powerful routing engine
that makes it easy to get to the right person and the
right information.
Chat
Engage with your customers with the fastest growing
channel. Web Chat is a powerful way to provide sales
support or customer service. Coupled skill-based routing
you will ensure that the right agent is talking to your
customers.
What’s next?
Contact us today to discuss how Genesys PureCloud can
transform how you deal with your customers.
• www.istnetworks.com
• enquiries@istnetworks.com
Ahead of the game
Genesys Named a Leader in the
2017 Gartner Magic Quadrant for
Contact Center as a Service
Gartner Names Genesys a Leader for
the 3rd Consecutive Year
Social Engagement
PureCloud agents can now interact with customers on
Facebook Messenger, Twitter Direct Message and Line.
Asynchronous messages with images, GIFs and stickers
ensure you’re in-line with customer sentiment.
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