Gaurav Singh is seeking a career opportunity to leverage his experience in the airline and travel industry. He has over 5 years of experience working in reservations and ticketing roles for various companies. His experience includes managing B2B travel, providing travel agents with fares and routing options, issuing tickets, handling calls and chats from the UK, and creating bookings on the GDS systems Saber, Amadeus, Worldspan and MIS. He holds a B.Com degree from EIILM University and is proficient in English and Hindi.

1. RESUME
GAURAV SINGH
(gauravsingh264@gmail.com)
A/264-F, Sector – 11, New Vijay Nagar, Ghaziabad, U.P (201009).
Mob: 09910043064, 09910850962
Career Objective
To leverage myexperience inagrowth orientedanddynamicindustry,where Icanachieve
excellence withafasterwithinthe organization.
WorkingExperience
CurrentlyWorkingin Skylinkthe Airline Ticket Centre Pvt. Ltd, G. Noida, Since May 2014 as Team
Member(U.S.Reservations).
Reported to: ReservationManager
Jobresponsibility:
 Managing the B to B Travel beinga consolidator.
 Providingthe travel agentsandsubagentswithbestpossiblefare androuting.
 Making sure that the ticketisissuedforthe specifiedreservations.
 Takingthe ticketordersfromthe agentsandsub agents.
 Lendinga helpinghandtothe travel agentinthe case of Schedule changes,Reissuance of
tickets,waivers,Refundetc.
 Providingthe optimumhelptothe travel agentsandsubagents.
 HandledUS (Voice) Process.
 CreatingPNRsonGDS (Saber, AmadeusAnd Worldspan)
 IssuingticketsonMOT.
FlightWizards, Janakpuri, Delhi from Oct 2013 to May 2014 as ReservationExecutive.
Reportedto:TeamLeader(Sales)
Jobresponsibility:
 HandledUK (Voice) Process.
 CreatingPNRsonGDS (Worldspan)
 Regularfollowupwiththe clients
OnlineresGlobal ServicesPvt.Ltd, Gurgaon fromJan 2011 to May 2013 as a Reservation&Ticketing
Executive (Airline)
Reportedto:ReservationManager

2. Job responsibilities:
 HandledUK (Calls&Chats) Processof Air Zimbabwe Reservations.
 Answeringphonesandmakingdirectbookingswhennecessary.
 Trouble shoot& problemsolve withinparametersgivenbyReservationManager.
 Knowledgeof GDS(Worldspan)
 Knowledgeof Salesforce.
 Knowledgeof MIS.
 Knowledgeof CCchargingterminal.
Academic Record
Graduate (B.com) from EIILMUniversity, Sikkim in 2012
Senior Secondary from CBSE Board, 2008.
Higher secondary from CBSE Board, 2006
Personal dossier
Date of Birth : 03rd
July, 1991
Sex : Male
Father’sName : Shri RamveerSingh
Mother’sName : Smt. UrmilaDevi
Nationality : Indian
Languages : English& Hindi
Hobbies : Listeningtomusic,Travelling&MakingFriends.
Key Strengths
o AbilitytoCo-ordinateinaTeam
o Lots of Patience
o Adaptable
(GAURAVSINGH)