This document contains the resume of John Klaassen. He has over 20 years of experience in information technology, including architecture and support of ERP systems like SAP, JDE, and Oracle eBusiness Suite. His most recent role is Associate Director of Global Enterprise Platforms at Zimmer Biomet, a $8B medical device company, where he leads global teams supporting platforms like Exchange, Active Directory, SAP Basis, Oracle DBA, and more. Prior to this he held IT leadership roles at Haworth, a $2B contract furniture manufacturer, supporting their SAP and Oracle applications.

1. JOHN KLAASSEN
1530 North Shore Drive Rome City, Indiana 46784
260-212-1074 klaassen.john@gmail.com
ASSOCIATE DIRECTOR, GLOBAL ENTERPRISE PLATFORMS
Executive Leadership ~ Global Team Leader ~ Project Management
~ Installations & Upgrades ~ Landscape Architecture ~ Strategies, Standards & Processes
An adaptable and well-rounded professional with over twenty years of information technology
experience, including the architecture and support of three major ERP systems; SAP, J.D. Edwards and
Oracle eBusiness Suite, as well as Oracle Hyperion, Camstar MES, and all of the major database platforms
such as Oracle, SQL Server, DB2, and HANA - with additional background in the support of Financials,
Order Management, Warehouse Management, Supply Chain Planning and Sourcing.
• Passionately motivated to shift IT from its historic focus of KTLO to delivering new business value
through applying skills and experience to the next technological revolutions of Cloud, In Memory,
Embedded Systems, Advanced Analytics, Machine Learning, and IoT
• Leadership of geographically diverse teams of managers, architects, technical subject matter experts,
business analysts, developers and for Financials, Sourcing, HR, Payroll, Customer Service, Plant
Management, Reporting and Master Data and many large enterprise software platforms
• Project and engagement manager for several projects in parallel; authoring & managing technical
work plans, effort estimation, resource plans, cut-overs, hyper-care and executive level vendor
relationships
• Lead the efforts to shift the SAP landscapes between global data centers, and influenced technical
teams to adopt virtualization which was key to the transformation of a significant percentage of a
datacenter to VMware
• Management, consolidation and common support processes across a SAP landscape of over 150
systems for EMEA, APJ and North America
• Experienced and proven ability to provide innovative technical solutions to solve business challenges
through a broad knowledge of the systems and a strong desire to analyze and simplify processes
• Chaired steering committee meetings with key business partners to set priorities on break-fixes,
enhancements and application releases
• Sincerely enjoys working with European colleagues to gain their support and cooperation through
authentic relationship building
• Holds strong to professional goals and work ethic, while balancing this with family and a heartfelt
desire to help the community
DIRECT SUPPORT & ARCHITECTURE EXPERIENCE
SAP Basis: ECC, SCM, EWM, BW, HANA Enterprise Portal , DMS/KPRO , MII, PI, MDM, TM, GRC,
Solution Manager, TPVS Optimizer, Redwood CPS, MaxDB, BEx, SAPGUI, Oracle. Platforms of HP-UX,
AIX, Windows/VMware, and Solaris. SAP Security and GRC
Oracle ERP Applications & Programs: Application Object Library, System Administration, Oracle
Application Manager, Alerts, Workflow Administration, Oracle Application Personalization
Framework, Oracle General Ledger, Oracle Order Entry, Discoverer, Noetix Views
Programming Tools/Languages : Oracle Developer 6i Forms & Reports, Oracle Developer 2000 Forms
& Reports, Workflow Builder 2.6, Linux & UNIX Shell Scripting, PL/SQL Developer, PL/SQL, SQL,
SQLLoader, Python, PHP, Perl, FND Loaders, Kintana, PVCS, WinCVS, WinRunner
Databases: Oracle, SQL Server, MaxDb, Access, MySQL

2. JOHN KLAASSEN
1530 North Shore Drive Rome City, Indiana 46784
260-212-1074 klaassen.john@gmail.com
PROFESSIONAL EXPERIENCE
ZIMMER BIOMET, INC., Warsaw, Indiana September 2010 to Present
Founded in 1927 and headquartered in Warsaw, Indiana, Zimmer Biomet designs, develops, manufactures
and markets orthopedic reconstructive, spinal and trauma devices, dental implants, and related surgical
products. Zimmer-Biomet has operations in more than 25 countries around the world and sells products
in more than 100 countries. Given the 2015 merger with Biomet sales are now approximately $8 billion.
The company is supported by the efforts of more than 18,000 employees worldwide.
ASSOCIATE DIRECTOR, GLOBAL ENTERPRISE PLATFORMS
Leader of global platform teams of Exchange, Active Directory, ADFS, Lync, Citrix, SAP Basis, J.D.
Edwards CNC, TIBCO Administration, Oracle DBA, SQL Server DBA, Sybase DBA, DB2 DBA, HANA DBA –
for a now $8B company after the 2015 merger with Biomet
Transformation from regional EMEA, NAM and APJ and combining pre-merger SAP Basis teams into a
single global support and operations model
Major J.D. Edwards upgrade (7x to 9x) – from RFP to hyper-care - with a minimal downtime for North
America & Ireland manufacturing and finance and In Memory database concepts to drastically reduce
run time
Post-merger initiatives to combine and negotiate several millions in software licenses for SAP, Oracle
and IBM and manage licenses globally
Datacenter consolidation for SAP with approaches that are minimally invasive to business operations
Leading the architecture of the global SAP HANA platforms and participated in executive councils at
Sapphire, Tech Ed and at SAP headquarters in Walldorf Germany
Lead the initial coordination of application readiness for the major merger of Biomet – established
criteria, set up dashboards, led discussions – for HR data integrations and Active Directory
authentication. Accolades for the IT team were received from the Board of Directors for such a
smooth transition within just hours of the finalization of the merger.
Designed & established effective demand management techniques for global teams & processes for
accountability
Designed & established work plan templates & standard document deliverables for architecture, asset
management, change & transport, backups, monitoring, support models, vendor management
Authored dozens of technical work plans for major projects and drive them to delivery
Established KPIs to measure the effectiveness of project management
ASSOCIATE DIRECTOR, ENTERPRISE APPLICATIONS, NORTH AMERICA ERP APPLICATIONS, GLOBAL ERP
TECHNOLOGY
Additional responsibilities into the leadership of both the functional & technical teams for Hyperion
and SAP. Project & resource planning for the implementation of Zimmer’s Finance transformation
which built upon Oracle Hyperion.
Expanded responsibilities into the leadership of both the functional & technical teams for Hyperion
and SAP. Project & resource planning for the implementation of Zimmer’s Finance transformation
which built upon Oracle Hyperion.
Leading in the technical application project & resource planning for the implementation of Zimmer’s
purchasing transformation which was designed to leverage SAP SRM, Sourcing and Spend
Performance Management applications. This included the diligent management of the infrastructure
delivery in European and Asian data centers while also leveraging advances in virtualization
technologies on Windows/Oracle platforms, and acquaintance with the latest high availability,
backup and disaster recovery technologies.

3. JOHN KLAASSEN
1530 North Shore Drive Rome City, Indiana 46784
260-212-1074 klaassen.john@gmail.com
HAWORTH, INC., Holland, Michigan 1994 – 2010
Haworth is the second largest designer and manufacturer of contract office furniture, and is truly
international with offices, showrooms, dealers, and manufacturing facilities in virtually every global
market: Europe, North America, Central America, South America, the Caribbean, Asia, and the Middle
East. Haworth has over 7,500 members, 18 major manufacturing locations, 83 global showrooms, and
more than 600 independent dealers around the world. Reaching sales of $2 billion in 2000 resulted in
Haworth becoming 121st on Forbes’ 2000 list of the 500 largest private companies in North America.
Engineer V – SAP Basis Team Lead
Technical Team Lead - Delegate technical work, significantly reduce duration of common tasks like
system copies through good documentation and checklists, establishing setup and process standards,
drive to move repetitive efforts to lower cost resources – for a diverse set of global resources (local
Basis and OS teams, hosting provider, and off-shore)
Architecture & Installations - ECC 6.0, SCM 2007 w/LiveCache, BW 7.0, PI 7.0 and Adapters, Solution
Manager 7.0, EWM 7.0 with RF support, TM 6.0/7.01, EM 7.0, Enterprise Portal exposed to the
Internet, MII, DMS, MDM 5.5/7.x, TPVS Optimizer
Upgrades – BW 7.01, PI 7.1, Solution Manager 7.01
Strategies – Patching, change management, transports, CUA, SLD, OSS Connections, stacking,
security, clients, landscape approaches to project and production support requirements and collision
management
Solution Manager – Landscape maintenance, Service Desk, Diagnostics, ChaRM
Marketplace – Security strategy, license management, connection strategy
Miscellaneous - SAPRouter – installation and configuration, TDMS installation
Sr. Systems Analyst – Application System Administration
Extensive knowledge on both Oracle Applications 10.7 NCA and 11i for 6 years, including noteworthy
Application DBA experience
Team Lead; supervising and assigning work, establishing setup and process standards for System
Administration team
Common system configuration lead for Human Resources, Advanced Benefits, General Ledger,
Payables, Fixed Assets, Purchasing, Cash Management
Implemented Oracle Self Service for Advanced Benefits, providing Haworth members with previously
unprecedented access to Benefits Enrollment and personal HR data through both the Intranet and
Internet for thousands of users
Implemented the rarely achieved and cutting edge access to the Oracle Applications from the
Internet using Reverse Proxy on Apache/Linux and SSL
Sr. Systems Analyst – Order Entry Support
Designed both the business and technical process flows, making system modifications and programs
to enable plant direct shipping from within the Oracle Applications using Order Entry, Manufacturing
and an external transportation management system
Enabled automated faxing and e-mailing of Order Acknowledgements and Invoices through creative
use of UNIX shell scripting and a Biscom fax server
Sr. Systems Analyst – Transportation Management System
Established process flows, interface documentation, and system monitoring that resulted in proactive
problem prevention which stabilized the system. This drastically reduced outages, process delays,
and issue resolution cycle times.
Supported interfaces with three disparate systems, including the IBM Mainframe and Oracle
Applications providing a unified transportation management approach for several divisions of the
company

4. JOHN KLAASSEN
1530 North Shore Drive Rome City, Indiana 46784
260-212-1074 klaassen.john@gmail.com
Extended existing and created new Perl scripts to automate several manual tasks within the software
to improve quality and efficiency
Systems Analyst – General Ledger Technical Lead
Lead role in the design of the Chart of Accounts, which remains a time proven solid design that
provides the business with the Financial Reporting analysis desired even several years later, and after
opportunity for reconsideration
Provided specifications to contractors for conversion, interfaces and extensions while active in the
technical design for FSGs, reports, forms, and module setups
Experience includes use of IBM Mainframe for requirements gathering and data conversions
Received the Chairman’s Award for the outstanding results of the project
Programmer/Analyst – Finance Support
Supported thousands of business critical SQL queries & PL/SQL processes for Financial Reporting, Tax,
and automation of journal entries from disparate systems
Significantly improved efficiency and reliability of the business reporting system by analyzing the net
change order processes
EDUCATION
GRAND VALLEY STATE UNIVERSITY, Allendale, Michigan
Bachelor of Science in Computer Science, 1993
Grade Point: 3.645
On the Dean’s List every full time semester
Selected by university faculty for membership in Upsilon Pi Epsilon, the International Computer
Science Honor Society, based on outstanding achievement