1. MICHAEL GAGEN
329 North Donar Drive • Columbia, SC 29229 • 706-755-3000 • michaelgagensr@gmail.com
SUPPLY CHAIN | LOGISTICS
PROFILE
Dynamic, energized, and driven Logistics and Supply Chain Management Specialist with more than 20 years of experience in
balancing sales, operations, and management in all modes of supply chain and distribution with analytical problem-solving and
organizational skills, attention to detail. Expert-level success in achieving cost, quality, and service goals through the
implementation of innovative business strategies. Highly effective in motivating, developing, and leading employees.
Demonstrate effective abilities in oral and written communication at all structural levels. Adept at negotiations, collaboration, and
building trusted relationships.
CORE COMPETENCIES
Account Management Acquisition Management Asset Management
Best Practices & Standardization Communication & Collaboration Customer Service
Distribution Network & Implementation Logistics Operations & Management Inventory Control
Performance Management Presentations & Reports Project Management
Quality & Safety Programs Team Leadership & Development Sales
Third-Party Partnerships Strategic & Operations Planning Contracts
Supply Chain Solutions Coaching Resource Allocation
SELECT PROFESSIONAL EXPERIENCE
UNITED STATES MARINE CORPS 06/1995 – Present
Asset Procurement Manager, Okinawa, Japan (2012 – 2015)
- Manage and systematically replace furniture assets and lounge equipment for over 140 dormitories and residences
throughout Okinawa, Japan and Korea; oversee the procurement and obligation of $ 4.3 million dollars’ worth of
program funding.
- Prepare and submit annual budgets in excess of $5M for collateral equipment to Marine Corps headquarters.
- Evaluate and recommend suppliers for furniture installations, removals, and asset disposition for the continuous
improvement of service members’ quality of life.
- Coordinate transportation request for multiple projects simultaneously.
- Research and identify improper historical trends in asset tracking reports, saving employees’ time in submitting
adjustment transaction.
- Initiated and processed requisitions, purchased requests, reports of survey, cash collection vouchers, statement of
charges, inventory adjustment reports, equipment status reports, acquisition reports, material readiness, and other
reports required by higher headquarters.
- Created a Microsoft Access database to track all furniture that has been received and processed for distribution within
the warehouse.
- Conduct meetings with customers in order to plan, conduct, and implement business processes for projects related to all
facets that support operations.
- Prepared Requests for Proposal and Request for Bids for furniture contracts and collateral equipment.
Store Manager Okinawa, Japan (2011 – 2014)
- Researched, analyzed, interpreted, and applied Federal and Department of Defense (DoD) rules, regulations, and
procedures in managing General Services Administration (GSA)-affiliated retail store, holding position typically
assigned to manager one rank higher.
- Evaluated storage and distribution systems for potential introduction of automated controls and systems of data flow
and reports, and/or other combinations of work involving program management or review, analysis, and
recommendation of improvements in operations, programs, automated systems, staffing, and manpower studies.
- Managed more than 2,955 line items worth $4.4M, with associated sales of $13.12M.
- Participated in inventory process, conducted investigations to determine causes of inventory discrepancies, and
compiled information to be included in surveys, administrative adjustment reports, and various supply documents.
- Applied Lean and Six Sigma Concepts, simplifying the supply chain process with a positive savings of time and
money, while increasing the quality of products and services to both internal and external customers.

2. - Processed reports of discrepancies, and conducted research to determine reasons for patterns of transaction errors and
failures.
- Verified compliance with proper storage procedures on a monthly basis; inspected storage areas for adherence to
security, fire, and safety standards.
Customer Service Supply Chain Manager, Jacksonville, NC (2009 – 2011)
- Managed high volume customer service section; tracked over 300 daily online and phone inquiries to completion.
- Reduced order ship time by 30% by conducting root cause analysis on the most common delays.
- Managed $46 million dollar budget with no cost overruns and maximum use of resources.
- Supervised the ordering and tracking of over 17,000 stock items issued to support 94 different organizations along the
East Coast of the United States and overseas.
- Developed short and long term plans base on historical data to forecast demands to stream line the supply chain process
and costs.
- Managed projects to stream line ways to reduce cost and to optimize the flow of products with the distribution center.
- Determined stock levels needed for non-recurring, specialized items based on usage, inventory, project demands,
seasonal demands, changing customer needs, and projected depletions.
- Conducted extensive and exhaustive research of catalog databases to locate more cost effective, available substitutes
and new products.
- Determined annual and semi-annual funding requirements, and submitted to senior decision makers for review and
approval.
- Reviewed stock control status and supply performance reports to forecast logistics requirements, update automated
supply system as supplies arrive, and submit work orders on all unserviceable equipment.
- Supervised and conducted on site training for 23 different units along the east coast.
- Coached and mentored 47 employees to excel at all times and exceed mission and goals of the organization.
Recruiter/Non-Commissioned Officer in Charge, Atlanta, GA (2005 – 2009)
- Targeted and covered recruitment territory of over 50 square miles, including 13 high schools; used time management
and organizational skills effectively as reflected by average production of 2.5 contracts per month, covering two years
and four months.
- Cultivated professional working relationships with school staff members, families of applicants, and local government
and community agencies.
- Conducted monthly planning and maintained a schedule and results book to effectively track recruiting data including
prospecting, interviewing, and contracting objectives and phase lines.
- Prospected via cold calling, area canvassing, appointment setting, conducting sales calls and interviews, closed and
contracted potential applicants for enlistment into the Marine Corps as well as supervise the productivity of a 6-man
sales team.
- Facilitated training of the sales team in the need satisfaction selling process and both verbal and nonverbal
communications in order to improve their effectiveness and efficiency.
- Analyzed and processed information from various sources; created recruitment programs through which measurable
goals were established, organizational structures were fine-tuned, logistical issues were resolved, and processes and
procedures were streamlined.
ADDITIONAL EXPERIENCE
Japanese Facility Improvement Program Manager, USMC, Okinawa, Japan 02/2003 – 09/2005
Supply Admin Chief, USMC, Marietta, GA 06/1999 – 01/2003
Supply Admin Chief, USMC, New River, NC 02/1997 – 05/1999
SELECT TRAINING
Basic Recruiter School – 7/2005 and Basic Supply School – 11/1995
CERTIFICATIONS
Continuous Process Improvement Six Sigma Yellow Belt – 2014 and Professional Selling Skills – 2005
TECHNOLOGY
Microsoft Office: Word, Excel, PowerPoint, Outlook, Access
Supply/Material Management Systems