FY09 Metrics (2)
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This document summarizes the agenda and key topics from an APMS All-Team Meeting for the holiday season of FY09. The meeting covered new hires, holiday schedule changes, vendor reassignments, updated procedures, goals and metrics for the year. It discussed challenges from the previous year around aging invoices and issues. Metrics for the current year aimed to reduce aging and resolution times. The "5 C's" of engagement were presented as consistency, compass, continuity, complexity and comparison. Goals centered around driving efficiencies, operational performance and commitments for FY09 and beyond. The meeting closed with a reminder to get ready for the busy holiday period.
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The document discusses the balanced scorecard framework. It explains that a balanced scorecard translates an organization's mission and strategy into comprehensive performance measures across four perspectives: financial, customer, internal business processes, and learning and growth. This provides managers with a framework to implement strategy and navigate future success. Key metrics are balanced between outcomes and drivers of future performance. The balanced scorecard also emphasizes linking strategic objectives and measures, communicating strategy, and facilitating strategic feedback and learning.
The Cohesive Cross-Department Team
The document outlines a 5-step approach to improve cooperation between departments in a company. The steps are: 1) Assessing the current situation by reviewing needs and performance with department heads, 2) Defining areas for improvement by identifying strengths, weaknesses, and causes of issues, 3) Defining actions using a SMART approach, 4) Developing a customer-supplier model to increase accountability, and 5) Implementing the plan then following up after 3 months to review progress and make corrections. The overall goal is to create productive energy and understanding between departments to achieve company goals.
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