1. Name: Nikhil Jain
Email: nick.jain5585@gmail.com
Mobile: 9620186677
Organization: Amazon.com May’14 –Till Date
Designation: Manager – Risk & Fraud Investigations, Amazon Payments | Department: Transaction Risk Management Services| Location:
Bangalore
Responsibilities
• Managing performance of 40 member team in BLR & SEA
• Managed team of Enhanced Due Diligence of 9 members catering to Amazon Register Business in US
• Managing the performance of the team in terms of quality, productivity and key business metrics against the business goals
• Coordinating with engineering, business, compliance, BPR, fraud squad and legal team for process improvements/Kaizens.
Achievements
• Successfully launched the AR product operationally in BLR & SEA site. Developed training plan and made sure that the team
of 40 people are operationally ready for work before the launch of the product
• Created key metrics like SLA’s, PDP%, EIPH, Ops Controllable Bad Debt etc to track the health of the business.
• Drive SOP improvement and creating new SOP to reduce grey areas and improve the decision quality
• Deep Dive on AR Block, Suspend and Reinstates to understand the impact on these actions on AR business and driving key
actionable to reduce the negative customer experience
• Revised AUP for AR business, which is specific to AR offline business in coordination with legal and compliance team
• Improving Blurbs/Communication with AR Merchant by revising and introducing new blurbs in coordination with content
team
• Improve Productivity on AR investigation queues from 4 to 6
• Team has exceeded investigators productivity goal by 40% at 5.6 against the target of 4 and decision quality goal by 47% at
99.60% against the goal of 99.20% by the end of June’ 2015.
• AR team has exceeded SLA on all the ALR queues from Jan’15 to June’15 with no SLA misses on any of the queues during the
entire duration.
• Involved in incubation of Fraud Squad, which helped in reduction of Fraud for AR business from 71 bps to 15bps
• Developed key metrics for the business called as Ops Controllable Bad Debt and Repeat Contact Rate, which resulted in
reduction in bad debt and enhancing customer experience
• Started leading the Shubarambh program from the start of July’15 onwards and contributed in improving the Shubarambh
sessions compliance which was 21% in Feb’15 and ended at 69% by the end of July’15
Winter Internship: Studying the As-Is of Kitting Division of Insulator Kits Jan’14-Feb’14
Identify the root cause behind the customer rejections
Recommend ways to eliminate the root cause using six-sigma approach (DMAIC cycle)
Achievements: Suggested practical solutions to reduce rejection for one customer by 616
Successfully completed Six-Sigma training certified by KPMG
Successfully led a team of 6 people and achieved the project objective of reducing customer rejections
Summer Internship Project: Bench Optimization in CRMG April’13June’13
Process mapping and Documentation of inter-transfer (TSOS & BSIL)
Study of SMART tool
Achievements: Model Formulation using business Rule of 8 weeks
Increasing Utilization of Manpower by 1.7%
Reducing the external recruitment by approx. 5%
Allocations of T & D budget to CRMG for better and faster deploy ability
Presenting a case on benefits of SMART tool at CRMG level
Mapping the entire process of inter-transfers between TSOS & BSIL and vice versa
Organization: Computer Sciences Corporation Nov ‘09 – May ‘12
Designation: Application Developer (Module Lead) | Department: Financial Services Group| Location: Noida
Responsibilities
• Maintaining Close Coordination with a team of 20 people both on offshore and onsite
• Responsible for gathering the client requirement and translating into technical requirements
• Handling a team of 4 people and reviewing their tasks every day
Achievements
• Successfully implemented a online application for Mass Mutual Life Insurance Corporation
• Successfully handled ABEND situations without impacting the client SLA’s
• Worked on a Six-Sigma Project where abend rate was reduced by 15%
• Internally Audited the offshore project of Insurance Client Lincoln
• Received Accolades for good performance on different assignments
Organization: Mahindra Satyam Sep’ 07 – May ’09
Designation: Software Engineer| Department: RETAIL| Location: Hyderabad
Responsibilities • Requirement Gathering and analysis
Academic Background
Work Experience (17 months)
Winter Internship(Beico Industries) Six Sigma Project
Summer Internship( Capgemini India)
Work Experience (48 months)

2. Name: Nikhil Jain
Email: nick.jain5585@gmail.com
Mobile: 9620186677
• Designing and coding the new application from scratch
• Preparing the test plan and unit testing the code
Achievements
• Batch Representative of the entire batch of 120 trainees
• Ranked 3rd in the mainframe competency test
• Received the rating of ‘S’ in the appraisal process
Academic Achievements& Distinctions / Certifications / Workshops
• Academic Achievements
o Distinction holder in a Science Olympiad held at National and Gulf Countries
o Ranked 3rd
in Mainframe technical competency test in Mahindra Satyam out of batch of 120
o Ranked 4th
in the case study competition held at inter college level
• Certifications
o IBM-Mainframe certification by High Technology Solutions with 90%
o Certified professional in Supply Management(CPSM) module-1
o Completed Six Sigma Green Belt Certification by KPMG
o Awarded A+ grade in British Council Certification
o ‘Generation Next’ certified by Dale Carnegie, June 2012
• Workshops
o IBM SPSS certification on advanced Statistics
SAP (MM, PP), MS Excel, PowerPoint, Minitab, SPSS, MS Projects (Basic Knowledge), Quality Centre, Project Plus, IBM-Mainframes, EZPLUS, MS Vision
Positions of Responsibility
• Core member of the LibCom Committee
• Member of the Corporate Relationship Drive for Bangalore region
• Convener of the Annual Event IT-Converge
Extra-Curricular
certificates/activities
• Ranked 4th in the debate held at college level and participated in group discussion events in various competitions
• Participated and ranked 1st in car designing inter college competition
• Delivered a speech in a competition called Youth Parliament in school and received certificate of appreciation
Language Proficiency: ENGLISH, HINDI
Interest: Playing Chess, Reading, Cricket, Pool, Music and Movies
Project Tool Awareness
Other Information