SlideShare a Scribd company logo
Fernanda Rodrigues
628 Fleet St Apt 2604, Toronto ON M5V 1A8 tel 647 348 084 cel 647 980 9580
Objective
Seeking an opportunity within the financial or service industry to deliver high quality customer
service, project management and strong business results as part of a winning team. Career
banker with 30+ years in-depth experience in retail branch leadership, portfolio management,
mortgages, loans, investments, risk and compliance in both retail and small business.
Key Strengths
 Strong interpersonal and relational skills
 Goal oriented leader with an ability to deliver exceptional results aligned to the
business strategy.
 Solid business acumen and balanced performance excellence in all areas
including recruitment and retention, employee satisfaction, expense control, risk,
loss management and project management.
 Excellent track record of customer service excellence
 Passionate to succeed and able to evoke passion, enthusiasm and motivation to
her team.
Career Summary
BMO Mortgage Specialist
Toronto, Ontario August 2009-June 2011
Built strong relationships with Realtors in the Portuguese Community, which resulted in
$22.5milion in sales during the first year.
Left the bank to pursue the dream of owning my own Restaurant in June 2011 but I sold
in May 2013. My family and I were not prepared for this type of commitment.
CIBC Senior Business Advisor
Commerce Place, Hamilton, ON April 07 to August 08
Recruited to manage a very complex Small Business portfolio at the Main Branch in Hamilton,
consisting of approximately 90 households with $150 million in funds managed, this portfolio
contained some of the largest law and accounting firms in Hamilton.
CIBC Branch Manager
Centre Mall, Hamilton, ON April 06-April 07
Recruited to lead the Centre Mall Branch through a large scale change into a stand-alone location
over a 2 year period, with a complex double merger and a 50% increase in staff compliment.
 $6 million increase in funds managed, increased mortgage book by 10% and increased
customer satisfaction by 11% during the fiscal.
 Re-organized the sales team with the assistance of HR by bridging employees to
early retirement and moving others into different roles within the organization
CIBC Branch Manager
Burlington Banking Centre, Burlington, ON Sept 01-April 06
Charged to lead a diversified and dynamic team of 34 frontline employees consisting of 11 sales
people in both retail and small business. Managed sales, business development, operations,
personnel, budget, profit planning, audit and compliance for a main branch with managed funds
exceeding $200 million.
 Through disciplined coaching, motivating and building capability grew the sales force
from 5 to 11 members
 Exceeded every sales target year over year while maintaining high levels of customer
and employee satisfaction
 Developed strong relationships with internal partners, which resulted in over $5 million
of referralbusiness to other segments within CIBC
 Recognized bank-wide as a top location for implementing and fostering a learning
culture by ensuring every employee spend a minimum of 1 hour per week on e-learning
and continuous improvement
CIBC Main Branch, Commerce Court, King and Bay, Toronto
Business Development Banker 1997-2001
Recruited for a newly created “one of a kind” business development role by the Director of Main
Branch for two niche business opportunity areas:CIBC’s large employee base relationships
within the CIBC Group of Companies (such as large Corporate, CIBC World Markets ect.)
to solicit new business for CIBC Main Branch.
 Personally led the initiative to integrate Merrill Lynch employees into the CIBC
employee offer across Canada with 95% success rate in new business
 Facilitated numerous presentations, receptions and national conference calls to CIBC
subsidiaries with a high rate of new business referrals,including a $25 million corporate
referral
CIBC Toronto/Mississauga/Etobicoke1993-1997and from 1988-1991
Numerous positions of increasing responsibility within the organization
Sotto Mayor Bank Canada/Brampton1991-1993
Recruited as the new founding Branch Manager for the Brampton Branch
During the first year of operations, the branch grew by 6,000 new accounts,$12 million
in funds managed (credit and investments) a very mixed portfolio of both retail and small
business. Accomplished by the entire team becoming extremely involved in the Portuguese
Brampton Community.
Achievements
CIBC Quarterly Achiever Award, 4-time recipient
CIBC Team Award, 5-time recipient
Mutual Funds Course 1994 Mutual Funds Branch Compliance Officer 2003
Fernanda Resume - Copy

More Related Content

What's hot

Ron Poliseno Resume
Ron Poliseno ResumeRon Poliseno Resume
Ron Poliseno Resume
Ron Poliseno
 
Freight trucking business plan example
Freight trucking business plan exampleFreight trucking business plan example
Freight trucking business plan example
upmetrics.co
 
Natalie Steen Resume
Natalie Steen ResumeNatalie Steen Resume
Natalie Steen Resume
NSteen
 
James Hillman Resume 4.27.15
James Hillman Resume 4.27.15James Hillman Resume 4.27.15
James Hillman Resume 4.27.15
JAMES HILLMAN
 
C.Lyon.R.Final
C.Lyon.R.FinalC.Lyon.R.Final
C.Lyon.R.Final
Chuck Lyon
 
296874-arthur-tomack-resume (8)
 296874-arthur-tomack-resume (8) 296874-arthur-tomack-resume (8)
296874-arthur-tomack-resume (8)
Artie Tomack
 
E37
E37E37
DiNino Resume
DiNino ResumeDiNino Resume
DiNino Resume
Anthony DiNino
 
James Hillman Resume CV 05.15.15
James Hillman Resume CV 05.15.15James Hillman Resume CV 05.15.15
James Hillman Resume CV 05.15.15
JAMES HILLMAN
 
Resumé E Sanchez- Revisado12-04-2014
Resumé  E Sanchez- Revisado12-04-2014Resumé  E Sanchez- Revisado12-04-2014
Resumé E Sanchez- Revisado12-04-2014
Efrain A. Sanchez
 
Jack Mellon Resume VR Revision 5
Jack Mellon Resume VR Revision 5Jack Mellon Resume VR Revision 5
Jack Mellon Resume VR Revision 5
Jack Mellon
 
Dale cadwalader
Dale   cadwaladerDale   cadwalader
Dale cadwalader
Dale Cadwalader, MBA
 
alison resume 2014
alison resume 2014alison resume 2014
alison resume 2014
Alison Morton
 
nem Capability Document
nem Capability Documentnem Capability Document
nem Capability Document
jmcherry
 
Jjm 01 2016
Jjm 01 2016Jjm 01 2016
Jjm 01 2016
Jim Murray - MBA
 
Resume John Ayad 2015
Resume John Ayad 2015 Resume John Ayad 2015
Resume John Ayad 2015
John Ayad
 
Tony angeloresume
Tony angeloresumeTony angeloresume
Tony angeloresume
Tony Angelo
 

What's hot (17)

Ron Poliseno Resume
Ron Poliseno ResumeRon Poliseno Resume
Ron Poliseno Resume
 
Freight trucking business plan example
Freight trucking business plan exampleFreight trucking business plan example
Freight trucking business plan example
 
Natalie Steen Resume
Natalie Steen ResumeNatalie Steen Resume
Natalie Steen Resume
 
James Hillman Resume 4.27.15
James Hillman Resume 4.27.15James Hillman Resume 4.27.15
James Hillman Resume 4.27.15
 
C.Lyon.R.Final
C.Lyon.R.FinalC.Lyon.R.Final
C.Lyon.R.Final
 
296874-arthur-tomack-resume (8)
 296874-arthur-tomack-resume (8) 296874-arthur-tomack-resume (8)
296874-arthur-tomack-resume (8)
 
E37
E37E37
E37
 
DiNino Resume
DiNino ResumeDiNino Resume
DiNino Resume
 
James Hillman Resume CV 05.15.15
James Hillman Resume CV 05.15.15James Hillman Resume CV 05.15.15
James Hillman Resume CV 05.15.15
 
Resumé E Sanchez- Revisado12-04-2014
Resumé  E Sanchez- Revisado12-04-2014Resumé  E Sanchez- Revisado12-04-2014
Resumé E Sanchez- Revisado12-04-2014
 
Jack Mellon Resume VR Revision 5
Jack Mellon Resume VR Revision 5Jack Mellon Resume VR Revision 5
Jack Mellon Resume VR Revision 5
 
Dale cadwalader
Dale   cadwaladerDale   cadwalader
Dale cadwalader
 
alison resume 2014
alison resume 2014alison resume 2014
alison resume 2014
 
nem Capability Document
nem Capability Documentnem Capability Document
nem Capability Document
 
Jjm 01 2016
Jjm 01 2016Jjm 01 2016
Jjm 01 2016
 
Resume John Ayad 2015
Resume John Ayad 2015 Resume John Ayad 2015
Resume John Ayad 2015
 
Tony angeloresume
Tony angeloresumeTony angeloresume
Tony angeloresume
 

Viewers also liked

Síncope
 Síncope Síncope
Síncope
Rafaella
 
Announcing new consulting practice
Announcing new consulting practiceAnnouncing new consulting practice
Announcing new consulting practice
Dr Jay Seitz
 
1
11
Entrega kristall esp
Entrega kristall espEntrega kristall esp
Entrega kristall esp
Dario Rodriguez
 
Hala_CV
Hala_CVHala_CV
Hala_CV
Hala Al Jari
 
O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal
O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal  O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal
O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal
jornadaslinguas
 
Repensar a formação de professores…rumo a uma educação global na aula de línguas
Repensar a formação de professores…rumo a uma educação global na aula de línguasRepensar a formação de professores…rumo a uma educação global na aula de línguas
Repensar a formação de professores…rumo a uma educação global na aula de línguas
jornadaslinguas
 
Protocolo empresarial
Protocolo empresarialProtocolo empresarial
Protocolo empresarial
galo eduardo rivera arce
 
Vivekanand Tiwari
Vivekanand TiwariVivekanand Tiwari
Vivekanand Tiwari
Vivekanand Tiwari
 
erosion assignment
erosion assignmenterosion assignment
erosion assignment
Zacheus Jekemu
 
Leocoin: зарабатываем на валюте будущего!
Leocoin: зарабатываем на валюте будущего!Leocoin: зарабатываем на валюте будущего!
Leocoin: зарабатываем на валюте будущего!
Cool Start
 
Resume 2016 Michael Armstrong
Resume 2016  Michael Armstrong Resume 2016  Michael Armstrong
Resume 2016 Michael Armstrong Michael Armstrong
 
a Misericórdia de Braga ao logo de mais de 500 anos
a Misericórdia de Braga ao logo de mais de 500 anosa Misericórdia de Braga ao logo de mais de 500 anos
a Misericórdia de Braga ao logo de mais de 500 anos
jornadaslinguas
 

Viewers also liked (13)

Síncope
 Síncope Síncope
Síncope
 
Announcing new consulting practice
Announcing new consulting practiceAnnouncing new consulting practice
Announcing new consulting practice
 
1
11
1
 
Entrega kristall esp
Entrega kristall espEntrega kristall esp
Entrega kristall esp
 
Hala_CV
Hala_CVHala_CV
Hala_CV
 
O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal
O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal  O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal
O proceso de ensino-aprendizaxe do galego en estudantes do Norte de Portugal
 
Repensar a formação de professores…rumo a uma educação global na aula de línguas
Repensar a formação de professores…rumo a uma educação global na aula de línguasRepensar a formação de professores…rumo a uma educação global na aula de línguas
Repensar a formação de professores…rumo a uma educação global na aula de línguas
 
Protocolo empresarial
Protocolo empresarialProtocolo empresarial
Protocolo empresarial
 
Vivekanand Tiwari
Vivekanand TiwariVivekanand Tiwari
Vivekanand Tiwari
 
erosion assignment
erosion assignmenterosion assignment
erosion assignment
 
Leocoin: зарабатываем на валюте будущего!
Leocoin: зарабатываем на валюте будущего!Leocoin: зарабатываем на валюте будущего!
Leocoin: зарабатываем на валюте будущего!
 
Resume 2016 Michael Armstrong
Resume 2016  Michael Armstrong Resume 2016  Michael Armstrong
Resume 2016 Michael Armstrong
 
a Misericórdia de Braga ao logo de mais de 500 anos
a Misericórdia de Braga ao logo de mais de 500 anosa Misericórdia de Braga ao logo de mais de 500 anos
a Misericórdia de Braga ao logo de mais de 500 anos
 

Similar to Fernanda Resume - Copy

Bhushan parab.cv
Bhushan  parab.cvBhushan  parab.cv
Bhushan parab.cv
BHUSHAN PARAB
 
2022 Rick Battaglini CFO.docx
2022 Rick Battaglini CFO.docx2022 Rick Battaglini CFO.docx
2022 Rick Battaglini CFO.docx
RickBattaglini1
 
Jerry l robinson jr resume updated 10-18-16
Jerry l robinson jr resume    updated 10-18-16Jerry l robinson jr resume    updated 10-18-16
Jerry l robinson jr resume updated 10-18-16
Jerry Robinson
 
Resume
ResumeResume
Michael Miller Resume 7 2015
Michael Miller Resume 7 2015Michael Miller Resume 7 2015
Michael Miller Resume 7 2015
MICHAEL MILLER
 
Rebecca_King_Resume_22016
Rebecca_King_Resume_22016Rebecca_King_Resume_22016
Rebecca_King_Resume_22016
Rebecca King
 
SONAL TALLANT
SONAL TALLANTSONAL TALLANT
SONAL TALLANT
Sonal Tallant
 
Fonvil-Voltaire Elizabeth2
Fonvil-Voltaire Elizabeth2Fonvil-Voltaire Elizabeth2
Fonvil-Voltaire Elizabeth2
Elizabeth Fonvil-Voltaire
 
James brendan mccarley professional resume#1
James brendan mccarley professional resume#1James brendan mccarley professional resume#1
James brendan mccarley professional resume#1
Brendan McCarley
 
Edward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-ResumeEdward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-Resume
Ed Barm
 
Mulcahy Joseph_Resume_2017
Mulcahy Joseph_Resume_2017Mulcahy Joseph_Resume_2017
Mulcahy Joseph_Resume_2017
Joe Mulcahy
 
Blythe, John VP Sales Resume 2015
Blythe, John VP Sales Resume 2015Blythe, John VP Sales Resume 2015
Blythe, John VP Sales Resume 2015
John Blythe
 
George Dutton CV April 2016
George Dutton CV April 2016George Dutton CV April 2016
George Dutton CV April 2016
George Dutton
 
April E McDowell Resume.
April E McDowell Resume.April E McDowell Resume.
April E McDowell Resume.
April McDowell
 
Nahal farnad resume 2
Nahal farnad resume 2Nahal farnad resume 2
Nahal farnad resume 2
Nahal Farnad
 
Nahal Farnad Resume 2
Nahal Farnad Resume 2Nahal Farnad Resume 2
Nahal Farnad Resume 2
Nahal Farnad
 
Andrew Branch Resume
Andrew Branch ResumeAndrew Branch Resume
Andrew Branch Resume
ANDREW BRANCH
 
Taleiba spencer 2016
Taleiba spencer 2016Taleiba spencer 2016
Taleiba spencer 2016
Taleiba Spencer
 
Paula A. Daigle
Paula A. DaiglePaula A. Daigle
Paula A. Daigle
pauladaigle
 
Jose M. Rios 12 04 15 Resume
Jose M. Rios 12 04 15 ResumeJose M. Rios 12 04 15 Resume
Jose M. Rios 12 04 15 Resume
Jose M. Rios
 

Similar to Fernanda Resume - Copy (20)

Bhushan parab.cv
Bhushan  parab.cvBhushan  parab.cv
Bhushan parab.cv
 
2022 Rick Battaglini CFO.docx
2022 Rick Battaglini CFO.docx2022 Rick Battaglini CFO.docx
2022 Rick Battaglini CFO.docx
 
Jerry l robinson jr resume updated 10-18-16
Jerry l robinson jr resume    updated 10-18-16Jerry l robinson jr resume    updated 10-18-16
Jerry l robinson jr resume updated 10-18-16
 
Resume
ResumeResume
Resume
 
Michael Miller Resume 7 2015
Michael Miller Resume 7 2015Michael Miller Resume 7 2015
Michael Miller Resume 7 2015
 
Rebecca_King_Resume_22016
Rebecca_King_Resume_22016Rebecca_King_Resume_22016
Rebecca_King_Resume_22016
 
SONAL TALLANT
SONAL TALLANTSONAL TALLANT
SONAL TALLANT
 
Fonvil-Voltaire Elizabeth2
Fonvil-Voltaire Elizabeth2Fonvil-Voltaire Elizabeth2
Fonvil-Voltaire Elizabeth2
 
James brendan mccarley professional resume#1
James brendan mccarley professional resume#1James brendan mccarley professional resume#1
James brendan mccarley professional resume#1
 
Edward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-ResumeEdward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-Resume
 
Mulcahy Joseph_Resume_2017
Mulcahy Joseph_Resume_2017Mulcahy Joseph_Resume_2017
Mulcahy Joseph_Resume_2017
 
Blythe, John VP Sales Resume 2015
Blythe, John VP Sales Resume 2015Blythe, John VP Sales Resume 2015
Blythe, John VP Sales Resume 2015
 
George Dutton CV April 2016
George Dutton CV April 2016George Dutton CV April 2016
George Dutton CV April 2016
 
April E McDowell Resume.
April E McDowell Resume.April E McDowell Resume.
April E McDowell Resume.
 
Nahal farnad resume 2
Nahal farnad resume 2Nahal farnad resume 2
Nahal farnad resume 2
 
Nahal Farnad Resume 2
Nahal Farnad Resume 2Nahal Farnad Resume 2
Nahal Farnad Resume 2
 
Andrew Branch Resume
Andrew Branch ResumeAndrew Branch Resume
Andrew Branch Resume
 
Taleiba spencer 2016
Taleiba spencer 2016Taleiba spencer 2016
Taleiba spencer 2016
 
Paula A. Daigle
Paula A. DaiglePaula A. Daigle
Paula A. Daigle
 
Jose M. Rios 12 04 15 Resume
Jose M. Rios 12 04 15 ResumeJose M. Rios 12 04 15 Resume
Jose M. Rios 12 04 15 Resume
 

Fernanda Resume - Copy

  • 1. Fernanda Rodrigues 628 Fleet St Apt 2604, Toronto ON M5V 1A8 tel 647 348 084 cel 647 980 9580 Objective Seeking an opportunity within the financial or service industry to deliver high quality customer service, project management and strong business results as part of a winning team. Career banker with 30+ years in-depth experience in retail branch leadership, portfolio management, mortgages, loans, investments, risk and compliance in both retail and small business. Key Strengths  Strong interpersonal and relational skills  Goal oriented leader with an ability to deliver exceptional results aligned to the business strategy.  Solid business acumen and balanced performance excellence in all areas including recruitment and retention, employee satisfaction, expense control, risk, loss management and project management.  Excellent track record of customer service excellence  Passionate to succeed and able to evoke passion, enthusiasm and motivation to her team. Career Summary BMO Mortgage Specialist Toronto, Ontario August 2009-June 2011 Built strong relationships with Realtors in the Portuguese Community, which resulted in $22.5milion in sales during the first year. Left the bank to pursue the dream of owning my own Restaurant in June 2011 but I sold in May 2013. My family and I were not prepared for this type of commitment. CIBC Senior Business Advisor Commerce Place, Hamilton, ON April 07 to August 08 Recruited to manage a very complex Small Business portfolio at the Main Branch in Hamilton, consisting of approximately 90 households with $150 million in funds managed, this portfolio contained some of the largest law and accounting firms in Hamilton. CIBC Branch Manager Centre Mall, Hamilton, ON April 06-April 07 Recruited to lead the Centre Mall Branch through a large scale change into a stand-alone location over a 2 year period, with a complex double merger and a 50% increase in staff compliment.  $6 million increase in funds managed, increased mortgage book by 10% and increased customer satisfaction by 11% during the fiscal.  Re-organized the sales team with the assistance of HR by bridging employees to early retirement and moving others into different roles within the organization
  • 2. CIBC Branch Manager Burlington Banking Centre, Burlington, ON Sept 01-April 06 Charged to lead a diversified and dynamic team of 34 frontline employees consisting of 11 sales people in both retail and small business. Managed sales, business development, operations, personnel, budget, profit planning, audit and compliance for a main branch with managed funds exceeding $200 million.  Through disciplined coaching, motivating and building capability grew the sales force from 5 to 11 members  Exceeded every sales target year over year while maintaining high levels of customer and employee satisfaction  Developed strong relationships with internal partners, which resulted in over $5 million of referralbusiness to other segments within CIBC  Recognized bank-wide as a top location for implementing and fostering a learning culture by ensuring every employee spend a minimum of 1 hour per week on e-learning and continuous improvement CIBC Main Branch, Commerce Court, King and Bay, Toronto Business Development Banker 1997-2001 Recruited for a newly created “one of a kind” business development role by the Director of Main Branch for two niche business opportunity areas:CIBC’s large employee base relationships within the CIBC Group of Companies (such as large Corporate, CIBC World Markets ect.) to solicit new business for CIBC Main Branch.  Personally led the initiative to integrate Merrill Lynch employees into the CIBC employee offer across Canada with 95% success rate in new business  Facilitated numerous presentations, receptions and national conference calls to CIBC subsidiaries with a high rate of new business referrals,including a $25 million corporate referral CIBC Toronto/Mississauga/Etobicoke1993-1997and from 1988-1991 Numerous positions of increasing responsibility within the organization Sotto Mayor Bank Canada/Brampton1991-1993 Recruited as the new founding Branch Manager for the Brampton Branch During the first year of operations, the branch grew by 6,000 new accounts,$12 million in funds managed (credit and investments) a very mixed portfolio of both retail and small business. Accomplished by the entire team becoming extremely involved in the Portuguese Brampton Community. Achievements CIBC Quarterly Achiever Award, 4-time recipient CIBC Team Award, 5-time recipient Mutual Funds Course 1994 Mutual Funds Branch Compliance Officer 2003