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Future Proofing Your Agency’s
Search Visibility
Dylan Brooks
SEO Consultant
Welcome to Masters of Marketing!
• We will begin promptly at 12 pm CDT.
• Join the conversation on Twitter: #MastersMktg
• This presentation will be posted on our blog:
www.GetITC.com/blog
• Next Masters of Marketing:
• Thursday, May 18, 2017 at 12 PM CDT.
• The Bare Necessities: Your Homepage Checklist
• Presented by ITC Website Coordinator Karly Baker
-Dylan Brooks
SEO Consultant
A Little About Me
• Experienced SEO
• 3 Years at ITC
• Former TV News Producer
• Fun Fact: I’ve been to 41
states in the US
This Webinar Covers
• What’s next in search marketing
• Why the future of search matters
• How your agency can prepare for what’s next
Why Does The Future
of Search Matter?
My Agency
Is Already
Showing Up
Here —>
Isn’t That
Good Enough?
No. It’s Not.
• Search marketing changes
constantly
• Future-proofing your SEO is
key to survival
Let’s Go Wayyyyy Back…To 2012
• President Barack Obama won
re-election
• Gangnam Style was going viral
• The Texas Rangers hadn’t won
the World Series
Image By Eva Rinaldi from Sydney, Australia – Psy
Uploaded by tm, CC BY-SA 2.0
Let’s Go Wayyyyy Back…To 2012
• New smartphones:
• iPhone 5
• Samsung Galaxy S III
• Desktop PC searches
outnumbered mobile searches
by 2 to 1
• Keywords and links were the
lifeblood of SEO Image By Eva Rinaldi from Sydney, Australia – Psy
Uploaded by tm, CC BY-SA 2.0
And Now…In 2017
• President Donald Trump has
been in office almost 100 days
• Dabbing is (sort of) in vogue
• The Texas Rangers still haven’t
won the World Series
By Gokudabbing - Own work
CC BY-SA 4.0
And Now…In 2017
• Next smartphone releases:
• Google Pixel 2
• iPhone 8 (or iPhone X)
• Samsung Galaxy S8
• Mobile searches have
surpassed desktop searches
• User experience and mobile
optimization are key for SEO
By Gokudabbing - Own work
CC BY-SA 4.0
How Did We Get Here?
• Google Algorithm Updates:
• Hummingbird (2013)
• Pigeon (2014)
• Mobilegeddon (2015)
• Possum (2016)
• Mobile-First (2017-2018)
• All of these have helped to
shape a new search vision
And This Is Just The Beginning
What’s Coming Next
• Voice Search
• Personal Assistants
• Virtual Reality
• Location Search
Voice Search
Voice Search
• 20% of all current Google searches are
voice searches (Google)
• By 2020, more than 50% of all searches
will be voice searches (comScore)
Voice Search
• Why? Because it will be everywhere!
• Google Home
• Amazon Echo
• Smartphones
• Connected Cars
• Greater social acceptance
Voice Search
• Searchers use natural language
• “I need insurance for my 4 bedroom
home in Allen.”
• “Which agencies in my area are open
now?”
• Only one result read back to searcher
• Question and answer pattern
• Note: Some questions are implied
Personal Assistants
Personal Assistants
• About 62% of smartphone
owners use them (MindMeld, 2016)
• Most of this growth has
happened in the past 3 years
Personal Assistants
• Major tech providers have them
• Google Assistant
• Cortana (Microsoft)
• Siri (Apple)
• Alexa (Amazon)
• M (Facebook)
• Chatbots (Various companies)
Personal Assistants
• Why are they popular?
• Cross-device integration
• Ability to take on multiple tasks
• Customization to individual preferences
• Personal assistants can make
technology easier for users
Personal Assistants
• All search results are personalized
• Where you rank in search engines
matters less in this situation
• Context is crucial
• Location
• Time
• Specific Need
Virtual Reality
Virtual Reality
• An emerging tech trend
• Two types:
• Virtual Reality (VR)
• Augmented Reality (AR)
• Users wear a headset
• Popular for gamers
Virtual Reality
• Could be used for experiential
search
• Location tours
• Product test drives
• Still unclear how it will impact
traditional search
Location Search
Location Search
• “Near Me” searches up 400% in
last two years (Google Trends)
• 84% of consumers conduct
local searches (WordStream)
Location Search
• Search engines and retailers
prioritize this through:
• Map search features
• Location data mining
• Location specific ads
• Beacons and geofencing
Location Search
• Office locations matter
• Business attributes matter
• Hyperlocal marketing matters
What’s Driving These Changes?
What’s Driving These Changes?
• Millennials & Generation Z are
coming of age
• People born from 1980 on
• They grew up on the Internet
• Their expectations shape the
future of digital commerce
• Businesses must adapt to survive
What’s Driving These Changes?
• The biggest shift has already
happened
• Consumer-powered marketing
is here to stay
• Now is the time to future-
proof your strategy
• Make small adaptations for
new technologies
A Future-Proof Strategy Is...
A Future-Proof Strategy Is…
• User-First
• Context-Centric
• Answer-Based
User-First
User-First
• The consumer has the power
• Relevance > Keywords
• If you don’t satisfy their needs,
they’ll go elsewhere
Context-Centric
Context-Centric
• Consumer needs are specific
• Consider Micro-Moments:
• I Want To Know
• I Want To Do
• I Want To Go
• I Want To Buy
Image from Google: 4 New Micromoments Every Searcher Should Know
Answer-Based
Answer-Based
• “What is the searcher looking
for in this exact moment?”
• Make sure you’re providing
them the best answer
What Does This Strategy Require?
What Does This Strategy Require?
• Research
• Content
• Connection
Research
Research
• Understand the specific
needs of your consumers
• Survey existing customers
• Look at Google autosuggest
• Use Answer the Public
Content
Content
• Must be relevant to specific
consumer needs
• Answer-based blog articles
• Short videos
• Infographics
• Downloadable resources
• Calculators and tools
Connection
Connection
• Build ties to your consumers
• Show them you listen
• Show them you care
• Forge this through:
• Social media updates
• Local link opportunities
• Review responses
How To Measure This
How To Measure This
• We need better Key
Performance Indicators (KPI’s)
than search rankings
• After all, there might not be a
search results page at all
How To Measure This
• Think holistically
• Are customers finding us
through search?
• Are leads getting the
information they need to
commit to us?
• Are prospects engaging with us
across devices?
How To Measure This
• Track everything
• Search is omnichannel
• Search is omnipresent
• Make sure there are no holes in
your omnichannel strategy
• Don’t rely on web analytics
• Ask consumers how they found
your agency
• Ask consumers which devices
they used to find your agency
In Summary
In Summary
• Search is becoming more personalized and specific
• You can still succeed by:
• Anticipating consumer needs
• Providing the answers to those needs
Questions?
Want the slides? They’ll be available at:
Slideshare.net/InsTechCorp
Dylan Brooks
SEO Consultant

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Future Proofing Your Agency's Search Visibility

  • 1. Future Proofing Your Agency’s Search Visibility Dylan Brooks SEO Consultant
  • 2. Welcome to Masters of Marketing! • We will begin promptly at 12 pm CDT. • Join the conversation on Twitter: #MastersMktg • This presentation will be posted on our blog: www.GetITC.com/blog • Next Masters of Marketing: • Thursday, May 18, 2017 at 12 PM CDT. • The Bare Necessities: Your Homepage Checklist • Presented by ITC Website Coordinator Karly Baker -Dylan Brooks SEO Consultant
  • 3. A Little About Me • Experienced SEO • 3 Years at ITC • Former TV News Producer • Fun Fact: I’ve been to 41 states in the US
  • 4. This Webinar Covers • What’s next in search marketing • Why the future of search matters • How your agency can prepare for what’s next
  • 5. Why Does The Future of Search Matter?
  • 6. My Agency Is Already Showing Up Here —> Isn’t That Good Enough?
  • 7. No. It’s Not. • Search marketing changes constantly • Future-proofing your SEO is key to survival
  • 8. Let’s Go Wayyyyy Back…To 2012 • President Barack Obama won re-election • Gangnam Style was going viral • The Texas Rangers hadn’t won the World Series Image By Eva Rinaldi from Sydney, Australia – Psy Uploaded by tm, CC BY-SA 2.0
  • 9. Let’s Go Wayyyyy Back…To 2012 • New smartphones: • iPhone 5 • Samsung Galaxy S III • Desktop PC searches outnumbered mobile searches by 2 to 1 • Keywords and links were the lifeblood of SEO Image By Eva Rinaldi from Sydney, Australia – Psy Uploaded by tm, CC BY-SA 2.0
  • 10. And Now…In 2017 • President Donald Trump has been in office almost 100 days • Dabbing is (sort of) in vogue • The Texas Rangers still haven’t won the World Series By Gokudabbing - Own work CC BY-SA 4.0
  • 11. And Now…In 2017 • Next smartphone releases: • Google Pixel 2 • iPhone 8 (or iPhone X) • Samsung Galaxy S8 • Mobile searches have surpassed desktop searches • User experience and mobile optimization are key for SEO By Gokudabbing - Own work CC BY-SA 4.0
  • 12. How Did We Get Here? • Google Algorithm Updates: • Hummingbird (2013) • Pigeon (2014) • Mobilegeddon (2015) • Possum (2016) • Mobile-First (2017-2018) • All of these have helped to shape a new search vision
  • 13. And This Is Just The Beginning
  • 14. What’s Coming Next • Voice Search • Personal Assistants • Virtual Reality • Location Search
  • 16. Voice Search • 20% of all current Google searches are voice searches (Google) • By 2020, more than 50% of all searches will be voice searches (comScore)
  • 17. Voice Search • Why? Because it will be everywhere! • Google Home • Amazon Echo • Smartphones • Connected Cars • Greater social acceptance
  • 18. Voice Search • Searchers use natural language • “I need insurance for my 4 bedroom home in Allen.” • “Which agencies in my area are open now?” • Only one result read back to searcher • Question and answer pattern • Note: Some questions are implied
  • 20. Personal Assistants • About 62% of smartphone owners use them (MindMeld, 2016) • Most of this growth has happened in the past 3 years
  • 21. Personal Assistants • Major tech providers have them • Google Assistant • Cortana (Microsoft) • Siri (Apple) • Alexa (Amazon) • M (Facebook) • Chatbots (Various companies)
  • 22. Personal Assistants • Why are they popular? • Cross-device integration • Ability to take on multiple tasks • Customization to individual preferences • Personal assistants can make technology easier for users
  • 23. Personal Assistants • All search results are personalized • Where you rank in search engines matters less in this situation • Context is crucial • Location • Time • Specific Need
  • 25. Virtual Reality • An emerging tech trend • Two types: • Virtual Reality (VR) • Augmented Reality (AR) • Users wear a headset • Popular for gamers
  • 26. Virtual Reality • Could be used for experiential search • Location tours • Product test drives • Still unclear how it will impact traditional search
  • 28. Location Search • “Near Me” searches up 400% in last two years (Google Trends) • 84% of consumers conduct local searches (WordStream)
  • 29. Location Search • Search engines and retailers prioritize this through: • Map search features • Location data mining • Location specific ads • Beacons and geofencing
  • 30. Location Search • Office locations matter • Business attributes matter • Hyperlocal marketing matters
  • 32. What’s Driving These Changes? • Millennials & Generation Z are coming of age • People born from 1980 on • They grew up on the Internet • Their expectations shape the future of digital commerce • Businesses must adapt to survive
  • 33. What’s Driving These Changes? • The biggest shift has already happened • Consumer-powered marketing is here to stay • Now is the time to future- proof your strategy • Make small adaptations for new technologies
  • 35. A Future-Proof Strategy Is… • User-First • Context-Centric • Answer-Based
  • 37. User-First • The consumer has the power • Relevance > Keywords • If you don’t satisfy their needs, they’ll go elsewhere
  • 39. Context-Centric • Consumer needs are specific • Consider Micro-Moments: • I Want To Know • I Want To Do • I Want To Go • I Want To Buy Image from Google: 4 New Micromoments Every Searcher Should Know
  • 41. Answer-Based • “What is the searcher looking for in this exact moment?” • Make sure you’re providing them the best answer
  • 42. What Does This Strategy Require?
  • 43. What Does This Strategy Require? • Research • Content • Connection
  • 45. Research • Understand the specific needs of your consumers • Survey existing customers • Look at Google autosuggest • Use Answer the Public
  • 47. Content • Must be relevant to specific consumer needs • Answer-based blog articles • Short videos • Infographics • Downloadable resources • Calculators and tools
  • 49. Connection • Build ties to your consumers • Show them you listen • Show them you care • Forge this through: • Social media updates • Local link opportunities • Review responses
  • 51. How To Measure This • We need better Key Performance Indicators (KPI’s) than search rankings • After all, there might not be a search results page at all
  • 52. How To Measure This • Think holistically • Are customers finding us through search? • Are leads getting the information they need to commit to us? • Are prospects engaging with us across devices?
  • 53. How To Measure This • Track everything • Search is omnichannel • Search is omnipresent • Make sure there are no holes in your omnichannel strategy • Don’t rely on web analytics • Ask consumers how they found your agency • Ask consumers which devices they used to find your agency
  • 55. In Summary • Search is becoming more personalized and specific • You can still succeed by: • Anticipating consumer needs • Providing the answers to those needs
  • 56. Questions? Want the slides? They’ll be available at: Slideshare.net/InsTechCorp Dylan Brooks SEO Consultant