The document discusses how digital transformation can help achieve the quadruple aim of improving population health, the patient experience of care, the clinician experience, and reducing per capita costs. It outlines Microsoft's strategy to engage patients, empower care teams, optimize clinical effectiveness, and transform health through technologies like artificial intelligence, ambient intelligence, the cloud, and various digital tools. The document also highlights challenges facing healthcare like an aging population, chronic diseases, and security breaches, as well as opportunities from innovations in areas like genomics, analytics, and virtual care.

1. Innovation and Digital
Transformation in
Healthcare
Dave Meyers
National Director US Life Sciences
Microsoft Health and Life Sciences
FOHC 2017 November 14, 2017

3. Digital Transformation in Health:
Technology enabled care, health
promotion and disease prevention
that advances the quadruple aim.
PRODUCTIVITY
• Improve the
clinician
experience
LOWER COST
• Reduce the
per capita
cost of care
BETTER HEALTH
• Improve
population
health
BETTER CARE
• Improve the
experience of
care
Bodenheimer, T. & Sinsky, C. "From Triple to Quadruple Aim: Care of the patient requires care of the provider" Ann Fam Med Nov/Dec 2014, vol. 12 no. 6 673-576
US Health Strategy

4. Leadership Team:
Chris Sakalosky Vice President
Joyce Gottbetter General Manager, Specialist Team Unit
Jim Conmy General Manager, East Region
Oliver Parker General Manager, West Region
Marc Spiotta General Manager, Customer Success
FY18 US Health & Life Sciences
439 Clients$2.8B
4 Sub-Verticals:
Payor
Provider
Pharma
Med Devices
450 People
Nationwide Dedicated Resources:
Legal, Licensing, Partner,
Services, Marketing
Industry Team led
by Doctors, Nurses,
and Health System
Executives
15,000 Partners
Leadership in cybersecurity,
privacy, compliance, and
transparency
Digital transformation focused on
improving health, experience,
productivity, and cost

5. [ UBIQUITOUS COMPUTING]
[ AMBIENT INTELLIGENCE]

6. 2 billionpeople aged 60 and over in 2050
(World Health Organization)
$475
billion USD
WW cost of patients not
taking their medications
(Prescriber)
$112 billion USD
projected WW sales of generic prescription
drugs by 2020 (The Economist Intelligence Unit)
10.5%WW healthcare spending as
a percentage of GDP in 2020
(The Economist Intelligence Unit)
15%
security breaches WW in 2017 involving
healthcare organizations (Verizon Data)
$1.539
billion USD
cost of bringing a drug
to market in 2016
(Deloitte)
$4 trillion USD
WW healthcare spend on the three leading
causes of death in 2020 —half of the total
(World Health Organization)

7. Data Digitization is not Transformation
SYSTEMS OF
ENGAGEMENT
SYSTEMS OF
INTELLIGENCE
SYSTEMS OF
COLLABORATION &
COMMUNITY
WORKFLOW
SYSTEMS
OF RECORD

8. Digital transformation
in the health industry
Creating more
personal computing
Reinventing productivity
and business processes
Building the intelligent
cloud platform
ENGAGE PATIENTS
AND CUSTOMERS
EMPOWER CARE
TEAMS AND
EMPLOYEES
OPTIMIZE CLINICAL
& OPERATIONAL
EFFECTIVENESS
TRANSFORM
HEALTH

9. GROWING, AGING
GLOBAL POPULATION
MORE EDUCATED
CONSUMERS
RISE OF CHRONIC
DISEASE
BUDGETARY
PRESSURES
COMPLIANCE
REQUIREMENTS
STAFF
BURNOUT
ECONOMIC
HEADWINDS
REGULATORY
CHANGES
STAFFING
SHORTAGES
PACE OF
INNOVATION
CYBERATTACKS
AI & Machine
Learning
Genomics
Unified
Communications
Social
Platforms
Technology
Drivers
Bots
Natural
Interfaces
Patient
Engagement
Wearables
Analytics
Health
Opportunities
Care
Coordination
Remote Patient
Monitoring
Virtual
Health
Advanced
Analytics
Internet
of Things

10. Virtual care
Digital outreach
Mixed reality
Medical home
Precision medicine
Patient wearables
Triage Bots
Population management
Artificial intelligence
Conversation computing
Remote monitoring
Genomics
Blockchain
Precision Medicine
Clinical education
Social enterprise
Knowledge management
Readmission management
Fraud detection/prevention
Condition registries
Flexible workstyles
Cross-organisational trust
Care coordination
Patient infotainment
Patient health records
Gamified health
Unified communications
Clinical information systems
Clinical mobility
Performance dashboard
Patient journey-board
Clinical outcomes research
Consolidate data sources
Modernize infrastructure
Hybrid cloud
Kiosk check-in
Meal ordering
Consumer portals
Triple Aim1Quadruple Aim2
Digital Transformation Journey
Digital
Transformation
Basic
Progressed
Advanced
Improve the
population health
Improve clinician
experience and productivity
Improve clinician
experience and productivity
EMPOWER Care Teams
& Employees to
Improve the
patient experience
Lower the per capita
cost of care
Improve the
patient experience
ENGAGE
Patients & Customers to
Lower the per capita
cost of care
TRANSFORM
Health to
Improve the
population health
OPTIMIZE Clinical &
Operational Effectiveness to
1 Berwick, D. "The Triple Aim" Care, Health, Cost". Health Aff, May 2008 vol. 27 no. 3 759-769 2 Bodenheimer, T. & Sinsky, C. "From Triple to Quadruple Aim: Care of the patient requires care of the
provider" Ann Fam Med Nov/Dec 2014, vol. 12 no. 6 673-576
Trusted
Technology
OFFICE 365
Enterprise Mobility Suite
Hololens
CORTANA ANALYTICS
SQL Server
PowerBI
AZURE
Azure Machine Learning
Dynamics 365
WINDOWS 10
Enterprise Mobility Suite
Devices

11. https://www.youtube.com/watch?v=GxUq53zqGJA

12. Future Directions
in Health

13. Microsoft Confidential – Do Not Distribute
OPTIMIZE
CLINICAL &
OPERATIONAL
EFFECTIVENESS
TRANSFORM
HEALTH
FASTER
INNOVATION
rapidly model and
cost new products
and services, reducing
the time and expense
of development
MORE EFFECTIVE
TREATMENTS
analyze genomic data to
understand root causes
and design personalized
treatment options
INVALUABLE FORESIGHT
use machine learning and AI
to predict and shape future
outcomes
Zsuzsanna Jakab
Regional Director for Europe
World Health Organization
FUTURE READY
enable new models of care
with trusted cloud technology
The 21st century has swept in on
a wave of technology, bringing
with it a huge range of
possibilities for innovation in
health.

15. 15

16. 16

17. Microsoft Confidential – Do Not Distribute
Improve outcomes Lower costs
Summary | Empowering health
ENGAGE PATIENTS
AND CUSTOMERS
EMPOWER CARE
TEAMS AND
EMPLOYEES
OPTIMIZE CLINICAL
& OPERATIONAL
EFFECTIVENESS
TRANSFORM
HEALTH

19. Meeting industry compliance
PAYOR
ISO 27001/ISO 27018
HIPAA BAA
FedRAMP
EU Model Clause
HiTrust
PROVIDER
ISO 27001/ISO 27018
HIPAA BAA
EU Model Clause
HiTrust
PUBLIC HEALTH
& SOCIAL SERVICES
ISO 27001/ISO 27018
HIPAA BAA
EU Model Clause
LIFE SCIENCES
& PHARMACEUTICALS
ISO 27001/ISO 27018
HIPAA BAA
FDA 510 (k)
Pharma Compliance Program (GXP)
Australia IRAP | UK BS1596 | Article 29 WP | Singapore MTCS | Netherlands NEN7510