This document discusses the pressures that consumerization places on IT departments and proposes an API-led connectivity approach using a center for enablement. It notes that consumer demands and new technologies are widening the gap between what users expect and what IT can deliver. The document advocates for establishing reusable integration assets through a center for enablement and adopting an operating model where assets are discoverable and consumed through self-service. This would close the delivery gap by empowering lines of business and developers while providing governance of APIs, systems, processes and experiences.

1. All contents © MuleSoft Inc.Consumerization Pressures on IT 1
Jake Morgan
Solutions Consulting Manager and
Office of the CTO
jake@mulesoft.com

2. All contents © MuleSoft Inc.What Do These Have in Common? 2

3. All contents © MuleSoft Inc.
3

4. All contents © MuleSoft Inc.
What is Consumerization of IT?
4

5. All contents © MuleSoft Inc.
No Company or Industry is Immune
5

6. All contents © MuleSoft Inc.
Bowling Alley – Top Friction Points

7. All contents © MuleSoft Inc.
Bowling Alley – Top Friction Points

8. All contents © MuleSoft Inc.
Bowling Alley – Top Friction Points

9. All contents © MuleSoft Inc.
Bowling Alley – Top Friction Points

10. All contents © MuleSoft Inc.
Bowling Alley – Consumer Expectations

11. All contents © MuleSoft Inc.
Enhanced Experience
11

12. Pressures on IT
And Approaches in Handling Them

13. All contents © MuleSoft Inc.
IoT
Mobile
Big
Data & Analytics
Growth in digital technologies widen the IT delivery gap
13
Demands on IT
Time
Cloud and SaaS IT
delivery
capacityToday
Delivery
gap
Deliverygap

14. All contents © MuleSoft Inc.
A common project-based approach
Web App API
Aggregated
customer data
Order status Order history
On time and within budget
Limited opportunity for reuse
Tight coupling = brittleness
Difficult to govern
Meets business requirements?
10 Weeks by Central IT

15. All contents © MuleSoft Inc.
Integration project
6 months later…
Aggregated
customer data
Order status Order history
mobile APIMobile API
Aggregated
customer data
Order historyOrder status
road to hell
Web app APIWeb App API
10 Weeks by Central IT16 weeks by Outside Resources

16. All contents © MuleSoft Inc.
Modern API: the core enabler of a new operating model
16
• Productized and designed for
ease of consumption
• Discoverable and accessible
through self-service
• Easily managed for security,
scalability, and performance

17. All contents © MuleSoft Inc.
The API-led connectivity approach
System
APIs
Process
APIs
Experience
APIs
Customers
Web App APIMobile API
Orders
Salesforce
customers
SAP
customers
Shipment
status
Toll
shipments
UPS
shipments
Order
status
Order
history
10 weeks by Central IT3 weeks by Outside Resources

18. All contents © MuleSoft Inc.
New operating model emphasizes consumption
Production
Reusable
assets
Central IT / LoB IT
Consumption
Feedback and
usage metrics
LoB IT, developers
Discoverable
Self-service

19. All contents © MuleSoft Inc.
Reusable assets
and Enablement
A new way of working to close the delivery gap
19
Demands on IT
Time
Self-service
and
innovation
New IT
operating
model
IT
delivery
capacity
Today

20. Center 4 Enablement

21. All contents © MuleSoft Inc.
Why - Center for Enablement (C4E)
• Drive Reusability Throughout the Enterprise
– APIs via API-led connectivity
– Patterns
– Artifacts
• Minimize the IT Delivery Gap via
– People (skills, leadership, training, etc)
– Process (API-led/C4E, DevOps, etc)
– Technology (MuleSoft, Java, .NET, Node.js, AWS/Azure, etc)
21

22. All contents © MuleSoft Inc.
C4E: Enabling Standard, Reusable Integration Assets
• 22
Center for
enablement
(C4E)
• C4E measured on asset consumption
and organizational capability
• C4E ensures that assets are
–Consumable
–Consumed broadly
–Fully leveraged
Central
IT
LoBInnovation
teams

23. Where is all this heading?

24. All contents © MuleSoft Inc.
Application landscape
24

25. All contents © MuleSoft Inc.
Project 1 –
API-led
25
Every project adds value to the application network

26. All contents © MuleSoft Inc.
Project 1 –
API-led
Every project adds value to the application network
Shipments
Shipment
status
Orders
Customers
Order
status
Self-serve assets
on the
application network
C4E
26

27. All contents © MuleSoft Inc.
Speed. Agility. Innovation.
• Emerges bottoms-up via self-service
• Provides visibility, security and
governability at every API node
• Is recomposable: it bends, not
breaks – built for change
An application network
27

28. Thank You!