Future of Change Management ThinkTank
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Allegra Consulting's Future of Change Management ThinkTank was held on Wednesday 28 June, 2017. We heard from our 3 guest speakers - Lena Ross, Helen Haley and Dr Jen Frahm.
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Future of Change Management ThinkTank
- 1. The Future of Change Management ThinkTank
- 2. Welcome to our Future of Change Management ThinkTank Our BIG question of the day: What are the key capabilities Change Practitioners need to lead in the organisations of the future? In a world where everything is constantly evolving, Practitioners need to stay relevant and ahead of the game, so how do we do that? #changethinktank
- 3. Lena Ross #changethinktank Change Consultant, Speaker & Facilitator As an experienced change consultant, speaker and facilitator, Lena challenges audiences just enough to nudge them out of their comfort zone. Her future-forward views and approaches to collaborative learning, disruptive communication channels, and human- centred applications to delivering change have attracted industry recognition and awards. Along with her own popular blog posts, Lena is frequently invited to share her expertise as a guest blogger on sites such as the Future of Work Hub and Lean Change Management, along with podcasts and speaking at conferences. Lena is set to release her first book coming out in July, called Hacking for Agile Change. @LenaEmelyRoss
- 4. The future of change management is the future of work #changethinktank lenaross.com.au
- 5. The future of work is NOW #changethinktank lenaross.com.au
- 7. #1 the new ways of working #2 the nature of our work #3 the capability paradox #changethinktank lenaross.com.au
- 8. #1 the new ways of working #changethinktank
- 9. #2 the nature of our work 60% transient, contracting #changethinktank lenaross.com.au
- 10. #2 the nature of our work How do you show up? What makes you stand out? What is your imprint? lenaross.com.au #changethinktank
- 11. #3 the capability paradox
- 12. #3 the capability paradox Human-centred change is multi-dimensional It legitimises and uncovers > How people are feeling > What people are thinking lenaross.com.au #changethinktank
- 13. Key take-aways > Embrace and model the new ways of working > Own your capability > Learn and apply human-centred approaches to drive early conversations about: How people are feeling What people are thinking #changethinktank lenaross.com.au
- 14. Helen Haley #changethinktank Change and Transformation Specialist Helen is an accomplished change and transformation specialist with extensive international experience across a number of industries. She is passionate about leadership and creating employee centered cultures that engender engagement and commitment towards a shared vision and goals. Helen’s work in her own change management consultancy business has given her invaluable insights into how change practices improve business’ bottom line and increase employee engagement. Helen is also a published author on the subject of organisational change.
- 15. Fab Five #changethinktank 1. Creating Change-Ability 2. Data-driven decision making 3. Big Picture Thinking 4. Skin in the game 5. Being human
- 16. Change Management in the Future #changethinktank • Be Pragmatic • Balance Art and Science • Be Practical • Be Brave • Take it all with a pinch of salt No-one likes change except a baby with a wet nappy…
- 17. Dr. Jen Frahm Change Management Practitioner Dr Jen Frahm (PhD Mgt) is the founder of Conversations of Change and the author of the soon to be published Conversations of Change: A guide to implementing workplace change. A high impact change management practitioner, communications professional and executive coach, Jen’s work with work with the International Association of Business Communicators (IABC) Victoria Chapter, the Organisational Change Management Practitioners Group and the Change Management Professionals has placed her at the forefront of world developments in change management and communication. #changethinktank
- 18. Panel Question & Answer #changethinktank
- 21. The BIG Question #changethinktank What are the key capabilities Change Practitioners need to lead in the organisations of the future? In a world where everything is constantly evolving, Practitioners need to stay relevant and ahead of the game, so how do we do that?
- 22. Lena Ross & Dr. Jen Frahm Book Launches #changethinktank Conversations of Change – A Guide to Implementing Workplace Change by Dr. Jen Frahm Hacking for Agile Change with an agile mindset, behaviours & practices by Lena Ross
Editor's Notes
- Thanks for the intro. It is nice to be on an Allegra stage one more time. As you may be aware my journey has been from being a change management consultant to running my own business to now I am in a senior line management role with Energy Australia and all with no talent. My current role has responsibility for business project delivery and organisational change management across the enterprise. I would like to share some of the key take outs from my career to date. I had identified 4 of these originally hence the name Fab as per the Fab 4 from my hometown, but as with the Beatles line up there was actually a fifth and equally important addition!! Moving from Managing Change to enabling Change-Ability and building an organisation that focuses on people processes, systems and an innovative, loosely coupled organisation that enables individuals to make a real difference. Constantly demonstrating the trust in people, removal of wasteful processes, and a focus on the higher purpose and nobility of delivering a fabulous service experience. Looking for others who share similar values and forming coalitions of the willing across all levels of the organisation. Data driven decision making Although I am not a detailed person I have worked hard to grow my analytical capability and drive positive outcomes based on objectively evaluating information. Of significant importance is strong commercial acumen and the ability to talk with authority when it comes to balance sheets and p&l matters. Big Picture thinking Being able to help people to navigate and understand the impact of change across the enterprise to enable leaders to think about the organisation as a ecosystem that needs to continuously evolve to survive. Demonstrating to others the benefits of Systems thinking and considering all elements of the ecosystem in the mix. Skin in the game Demonstrating that you are committed to the outcomes you are striving for. Run your own business – no bigger skin in the game. Playing the long game. Baggage handling – one of you gets on the plane. What does this mean for the gig contractor v perm employee or consultant? People – empathy. Chief Customer Officer. People not human in our titles. Customer Advocacy. How do we build teams? How do we gain trust? How do achieve on our own? We don’t. What do all organisations have in common? People. Individuals. Teams, Departments. Culture. Teams Customers Employees Other stakeholders Pragmatic, Practical and Profit and Loss.
- Be Pragmatic - Be prepared to change yourself to suit the situation. Use methodologies and frameworks (adkar, agile, human design thinking) in conjunction with your own knowledge and experience. You are the difference and don’t be afraid to back yourself. Always be practical and check other’s understanding of your thinking. Being brave – sometimes this comes at a cost and there have been a number of times in my career where I have challenged the status quo, questioned an approach or shone an unwelcome light on toxic behaviours. Be true to your values and encourage others to do the same. Dig for the root cause of issues and identify a myriad of solutions for others to consider. Finally and some might say most importantly, remember to keep things in perspective. No-one ever died as a result of a poor change management implementation.