Are you serious about your customer experience? A breakfast seminar with Lee Sankey, Design Director at Barclays. The Breakfast Seminar will focus on these two topics: 1) Organisational Culture: is there a difference between stated ambitions and the actual company culture? - ”we want to innovate” but the organisation doesn’t want to change or isn’t open to new ways of working. 2) Ways of working: many organisations are not designed to deal with customer experience and customer value. Why is that and how can you change it?