The document discusses the differences between front office and back office roles in companies. The front office includes roles like marketing, sales, and customer support that require face-to-face interaction. The back office includes functions like accounting, finance, HR, and IT that support front office operations indirectly. Both require different skill sets, as front office roles need strong interpersonal skills while back office roles require technical skills and strong written communication. The document emphasizes that both front and back office roles are important for a company's success.

1. Front Desk V/s Back Office
– 2 Sides Of a Coin
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2. Front Desk V/s Back Office – 2 sides
Of a Coin
 There are no secrets to success. It is the result of hard
word, sheer determination and preparation. It is not
something that happens overnight but it takes years of
hard work by the whole team. Today in almost all
companies there are two distinct types of employees:
those who work in the front office and those who work in
the back office. These terms – front office and back
office Solutions are used to describe the two general
facets of all customer related business operations. The
front office and back office are the two sides of a coin and
if any one faces difficulties, the other gets hampered too.
Here’s a basic difference between the back and the front
office.

4. The most common and the obvious
difference between the back office and
front office is the work. Front office
activities include more amount of face-
to-face interaction and are directly
connected to customers or clients, such
as marketing, sales, service and support.
While back office process outsourcing
activities include all other business
functions and activities that aren’t
customer-facing. These include major
accounting and finance, the human
resource department and the data
department.

5. Both the front office desk as well as the back
office desk needs extremely well organized
skills. Front office team requires good
interpersonal skills as they deal with the client
face-to-face. Good listening and
understanding client need along with sales
skills are a must for front office executives.
Back office is the back bone of any
organisation. The skill set required by back
office team depends upon the department and
the position held. Basic computers skills are
essential for both the front and the back office
but these skills vary. Front desk might just
need to schedule appointments but the back
desk has to use a computer for various other
advanced programs. Word processing, ledger
systems, billing personnel and other many
other skills are required by back office. But the
most important are excellent oral and written
skills for back office employees.

6.  Front office is something that attracts, sells and retains customers.
Stores, sales, service and support workers represent the face of your
company to the market. Remember that any business that relies on
customers and clients won’t be able to survive and thrive without effective
front office operations. As said back office is the back bone of any company
and it doesn’t necessarily have to take a back seat. Not having the correct
back office executives can seriously harm your business.
 If it’s a start up and you’re not sure about the back office team, you can
always go for back office outsourcing process. This will indeed be a greater
help as all the back office work would be handled by experienced
professionals of the outsourced company. Back office activities are a
support system for the front desk. They plan for, monitor and even improve
ongoing business operations. Remember what your clients see are the
results from data gathering, strategic meetings and operational decisions
taken by the back office.

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512-843-8874
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