Exclusive Calls provides various call center services including technical support, customer service, and administrative assistance. They have trained representatives available at all hours to handle installation, troubleshooting, or other IT issues. Representatives are also experienced in customer service, account management, quality assurance, and surveys. Administrative services include virtual reception, messaging center, and other support tasks to allow clients more time to focus on their business.
4. Exclusive Calls can provide all day customer technical support for
your company needs. We have trained IT representatives that can
take care of your clients from installation to troubleshooting no
matter what time zone your customer base might be in.
Your representative(s) will be educated engineers, analysts, and
support staff ready to take on any question. Many of our
candidates are trained in special areas of technical support with
certifications to ensure that your clients will work with an informed
and capable team member.
The options for technical support are endless and based completely
on what would most benefit you. For example, our Help Desk
Support specialists would work with you and your clientele to
provide quick, consistent, and efficient answers to your IT
challenges. We also offer network monitoring, operations, and
engineering support within our Technical Support candidate
options.
6. Exclusive Calls knows that satisfied customers are the key to
the long term success for any business in every single
industry out there. Our employees work in a positive and
motivational environment. They have first hand experience
with a company that knows how to retain valuable
employees and as such can support your campaign to do
the same. We encourage training in multiple aspects of
customer service which allows our employees to be
prepared for a plethora of situations that may occur during
your campaign with us. Our training staff ensures that your
employee has exceptional writing and communication skills
so you can be confident that any email, voicemail,
conversation, or chat with your clientele will be handled
eloquently and professionally. Here are some additional
customer service position options:
7. Account Management
Your Account Manager through Exclusive Calls will be
the point of contact for all your clients needs. You
can train your AM to answer basic questions to
complicated requests. They can handle every aspect
of your client’s account and since all calls are
recorded, everything is on file for your convenience.
8. Quality Assurance
Our team’s first priority is performance. With your personal
quality assurance representative, an additional layer of
confidence is added to your customer experience. Our
representatives are committed to your deliverables. They are
available at your convenience depending on the requirements for
your account.
9. Customer Surveys
Our skilled representatives can assist you in surveying
your customer base in order to better focus your
product or service. We believe that customer
feedback is one of the most valuable factors in
knowing how to grow your business; surveys can
become a pivotal part of this process.
11. Exclusive Calls can cater our program to an
administrative need your company would have in order
to allow you more time to expanding and developing
your business. Our talented and accountable
representatives can assist you not only with basic office
work, but also task based support completely
depending on your campaign and your program goals.
The most crucial aspect of an administrative support
member’s position is paying attention to detail. Our
representatives recognize that their work is significant
to your success and are here to help streamline your
administrative process. Some of our additional options
are:
12. Virtual Receptionist/Assistant: Any missed call is an
opportunity lost. Our virtual support professionals can
effectively guide phone calls, emails, and chats through
to appropriate departments in your company.
13. Messaging Center: Your new skilled representative can be the
answer for your customers at any hour of the day or night. Use our
messaging center to make sure you are connected to your
customers no matter what day or time of the year. The
representative will work with you directly to email, call, or chat you
with your messages so you can continue working on the aspects of
your business that need your expertise the most.
14. Contact Us
Corporate Headquarters
9550 South Eastern Ave. Suite 253-68 Las Vegas,
NV 89123
Phone: 1-888-484-3515,
Email: info@exclusivecalls.com
1-888-484-3515 1-800-170-163
http://www.exclusivecalls.com/