The document discusses the Central Suburban Passenger Company's new Situation and Analytical Center. The Center aims to improve service, reduce equipment downtime, and proactively respond to issues. It collects and analyzes data from various systems and sensors to monitor infrastructure, schedules, and incidents. The Situational Center uses Microsoft technologies like SQL Server and Windows Server and distributes information to dispatchers and staff through workplaces and notification channels. It also performs modeling and forecasting to help optimize operations and plans to expand automated processes and integration with other city systems.

1. Alexey Smirnov
Head of Integration Solutions Practice
Moscow, April 09, 2015
FROM SMART TRANSPORT
TO SMART CITY:
CENTRAL SUBURBAN PASSENGER COMPANY'S
SITUATION AND ANALYTICAL CENTER

2. CENTRAL SUBURBAN PASSENGER COMPANY
• More than 1.6 million passengers a day
• More than 1,200 suburban trains in the Moscow Region
• 10 subjects of the Russian Federation
• 573 stations

3. SITUATION AND ANALYTICAL CENTER
Integration with
external environment
and Suburban
Passenger Company's
systems
Improve service level
Reduce equipment and
staff downtime
Schedules and
processes
Key tasks Objectives
Improve equipment
and staff
performance
Trends of development
Personnel
Systems
equipment
Improve service
level, claim
management
Proactive response
and management

4. • Automated information collection and processing
• Minimized number of events that require manual
processing
• Scheduled processes
• Information distribution vai all available channels
• Analysis of all current events and actions taken
PRINCIPLES OF SYSTEM CREATION

5. ARCHITECTURE

6. • Application servers: Microsoft Internet Information Services
• Development framework: C# .Net
• Storing and processing of current data and analytical data: Microsoft SQL Server 2012 Enterprise
Edition
• Reliability and fault tolerance: Microsoft Windows Server 2012 & Microsoft Cluster Services
• Mobile workplaces (Microsoft Windows 8 tablets) for persons responsible for infrastructure
MICROSOFT TECHNOLOGIES APPLIED IN SITUATION AND
ANALYTICAL CENTER

7. • Claim and application management
• Infrastructure maintenance
• Platforms
• Technological equipment
• IT infrastructure
• Train schedule
• Rolling-stock maintenance
• Personal injuries, safety violations and abnormal situations
AUTOMATED PROCESSES

8. • Sources of information:
• Central Suburban Passenger Company's and
partners' information systems
• GLONASS/GPS data
• Video surveillance and video analytics
• Citizen applications
• Mobile apps
• Comprehensive event processing:
• Event correlation: delays
• Event correlation: stowaways
COLLECTING AND PROCESSING OF INFORMATION

9. • Dispatcher workplace:
• List of incidents
• Displaying incidents and rolling-stock on a map
• Information from video surveillance cameras
• Analytical information
• Lead ticket agent workplace:
• Incomplete orders
• Up-to-date schedule
• Workplace of a persons responsible for
infrastructure:
• Mobile app with limited functions
WORKPLACES

10. • Orders
• SMS notifications
• PUSH notifications
• Email notices
• Telephone communication
• Information displays at stations
• Public address system
INFORMATION DISTRIBUTION TO RESPONSIBLE
PERSONS AND CONCERNED PARTIES

11. • SLA for each type of incident
• Response time monitoring
• Incident escalation using pre-defined policies
• Automatic incident closing
• Dispatcher activity log
EXECUTION CONTROL

12. • Central Suburban Passenger Company's KPI monitoring
• Reports and summaries
• KPI forecasts
• Report designers
ANALYSIS

13. • Modeling
• Passenger traffic at stations
• Train passenger load
• Consequences of train schedule violation
• Forecasting
• Train schedule changes
• Stops and stations for public address
• Passenger traffic at stations
• Train passenger load
MODELING AND FORECASTING

14. • Expand a list of automated business processes
• Expand a list of information delivery channels
• Develop forecasting tools
• Integrate with information resources of other
modes of transport and city utility services
DEVELOPMENT PLANS

15. THANK YOU!
Alexey Smirnov
Head of Integration Solutions Practice
5 block 1, Volochaevskaya St., Moscow, 111033, Russia
Т: (495) 974 2274 | F: (495) 974 2277
E-mail: croc@croc.ru
croc.com