Chris Day, CEO of IT Glue, presented on the value of great process and documentation to N-able Elite partners in Nashville, TN in June, 2016.

1. e: cday@itglue.com w: www.itglue.com

2. • Documentation Platform
• Founded in 2013
• 1,000+ Partners
• 15,000+ IT Pros
www.itglue.com/nable

3. Releasing Your Wasted Potential

4. A tale of
two
companies

5. Wasted time costs $19,732 per
information worker per year, a loss
of 21.3% in the organization’s total
productivity

6. IT workers spend 20%
of their time looking
for information
Eric Ligman, Microsoft

7. A 10 person MSP will waste
$200,000 every year in lost
productivity
f

8. Meet your nightmare IT guy

9. Ambiguity causes chaos

10. Chaos causes…
Inefficiency
Fatigue
Stress
Isolation
Hopelessness

11. Everything is broken.
What am I paying you for?

12. Nothing is broken.
What am I paying you for?

13. There will be 2/3 less
IT providers by 2018.
Cogent Growth Partners

14. We need to act now
(or be roadkill)

15. What does an
efficient company
look like

16. Process
People
Technology

17. 20% more customers
0 more employees

18. Ninja

19. Introducing IT Glue
I
Integrated
Docs, KB and
SOPs
Password
Management
Domain &
SSL Tracking
Auditing
Relationships
Powerful
Search

20. Introducing IT Glue

21. Introducing RMM Integrations

22. Introducing RMM Integrations
PSA
RMM

23. Introducing RMM Integrations

24. Works great on mobile

25. • Onboarding
• Productivity
• Documentation “Culture”
Internal Value

26. • Productivity
• Customer Service
• Compelling Value
• Trust
External Value

27. Dan Demers, Bercell Integrated Technologies
Prior to IT Glue, our senior employees would
spend hours each day with our newer employees.
Now our senior employees are spending their time
in more profitable areas of our business.
itglue.com/why

28. Diederik, Campai BV
IT Glue has transformed the way we document
IT environments and saves us countless hours
per week that we can now invest in supporting
our clients.
itglue.com/why

29. Thank you
www.itglue.com/nable