1. Jeffrey M. Shirling
2399 Parkland Drive NE Unit 1231— Atlanta, GA 30324
Phone: (770) 878-4548 — E-Mail: Jshirling657@gmail.com
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Objective
Use knowledge of the fields of Information Technology and Information Systems to achieve and establish a career with a
successful company while also building my personal portfolio of experience and ability.
Education
Georgia Southern University
Bachelor of Business Administration in Information Systems
Minor in Information Technology
GPA 3.0/4.0, Graduation: May 2014
Technical Skills
Programming: JAVA, DOM & Angular JS, SQL, CSS, HTML5, Web Services (SOAP, REST)
Applications: MS Office Suite, Access (Extensive), VMware VSphere, MySQL, Dreamweaver, Eclipse
Operating Systems: Windows XP, Vista, 7, 8, Windows Server 2008 R2, Ubuntu
Certifications: ITIL V3 Foundation, Service Now Admin, Service Now Implementation Specialist
Experience
Techport Thirteen Inc.– Software Developer, Consultant May 2014 to Current
• Consulted with clients and provided guidance and experience with IT solutions
• Gathered requirements for ITSM software and customized Service Now to meet the needs of the client while still
preserving best practice
• Conducted and led team meetings either remotely or in person to gain the information needed to develop the system,
• Provided database construction and design using codes such as Angular JS, DOM JS, HTML, CSS, and other coding
languages
• Handled and organized multiple projects at a time and provided continuous support to satisfy the client’s needs
Cracker Barrel – Cook, Server December 2009 to April 2014
• Experience with high-volume, high-stress situations and the capacity to handle these situations effectively.
• Coordinating the most efficient way to get the job done with the other employees on the line.
• Provided direction and training to newly hired employees.
Moe’s Southwest Grill – Shift Manager May 2008 to December 2009
• Supervised and managed daily operations and employees in a restaurant setting.
• Trained new employees in everyday duties and customer service expectations.
• Provided direction and assistance to working employees to make sure that all work is completed efficiently and meets
specifications.
• Coordinated the proper employee workflow to ensure accuracy and speed through any situation put forth during
peak or non-peak periods.