Frances Block has over 10 years of experience as an executive administrative assistant and human resources manager. She is skilled in office management, client relations, human resources, marketing, and supporting senior executives. Currently she works as an Executive Administrative Assistant at The Safety Group Ltd, where her responsibilities include overseeing office operations, coordinating training programs, managing personnel, and assisting the CEO with special projects. She aims to provide excellent customer service and ensure compliance with all company policies and procedures.

1. F R A N C E S E . B L O C K
112 Gauldy Avenue • Staten Island, New York 10314 • (516) 779-7663 • fran.block@me.com
THE SAFETY GROUP LTD., (FORMALLY, HOMELAND SAFETY CONSULTANTS INC.)
New York, New York March 2008—Present
Executive Administrative Assistant
 Perform various operational tasks in maintenance of the office, including scheduling meetings, conference calls and events,
managing the office personnel calendar, procuring hospitality service arrangements, screening incoming postal mail and
email and responding to incoming telephone calls
 Coordinate OSHA safety educational programs for clients, including drafting brochures, organizing new client files,
processing payments and scheduling training sessions and instructors
 Draft internal and client correspondence from dictation, verbal direction and hand-written comments
 Research and analyze competitors’ services and pricing
 Manage records, invoices, appointments and supplies
 Reserve conference rooms and organize transportation for clients
 Administer various human resources functions, including payroll, administrative budget, accounts payable/receivable and
billing and expense reports
 Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits
information
 Contribute to short and long-term organizational planning and strategy as a member of the management team
 Supervise human resource activities, such as determining staffing requirements, interviewing, hiring and training new
employees.
 Participate in sales activities, including developing a product or service mix, setting pricing and determining customer
demand through data analysis.
 Develop optimum levels of leadership, encouragement and talent development to achieve goals and objectives
 Manage, develop and review the performance of the Safety Training Team to achieve the desired outcomes
 Ensure customer service levels exceed Company requirements through ensuring direct reports are exceeding the defined
standards for customer excellence
 Manage and facilitate new business development by working with sales and marketing departments and communicating
with respective teams
 Manage marketing websites used such as Constant Contact and Reach Local
 Ensure compliance with all Company policies and procedures
 Prepare miscellaneous reports and assist C.E.O. with special projects as assigned.
V.L.D REALTY CORP., Staten Island, New York June 2007—March 2008
Executive Assistant to President
 Performed various administrative tasks in support of the president, including scheduling meetings, conference calls and
events, managing the president’s calendar, procuring hospitality service arrangements, screening incoming postal mail and
email and responding to incoming telephone calls
 Administered various human resources functions, including payroll, administrative budget, accounts payable/receivable,
billing and expense reports and the mid-year/year-end compensation program
EDUCATION
SAINT FRANCIS COLLEGE, Brooklyn, New York, B.A., Psychology, 2007
SKILLS
 Detailed-oriented, team player and quick learner with outstanding interpersonal and communication skills
 Strong organizational skills and ability to multi-task and prioritize responsibilities
 Expertise using various computer software, including Microsoft Windows, Microsoft Office (including Word, Excel,
PowerPoint and Outlook), QuickBooks, Adobe, Social Media Websites and CRM Websites