Fostering a Culture of Innovation: Experiments in Rapid Behavioural Prototyping - Erika Bailey
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Building an innovation culture is the arguably the last frontier of innovation practice--and perhaps the most daunting. Drawing from design, organizational development, and business disciplines, it demands of leaders a good amount of bravery, patience and good tools to measure progress. This talk will focus on 2 case studies where organizations have built an innovation culture--why they did it, how they did it, and the simple rules that guided their success. We will also explore a tool for tracking your success toward innovation culture goals, and building ownership of that progress through your organization.
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Fostering a Culture of Innovation: Experiments in Rapid Behavioural Prototyping - Erika Bailey
- 1. SPARK THE CHANGE, MONTREAL Montreal, Canada | May 1-12, 2017 Erika Bailey | Innovation Designer erika@TheMoment.is Fostering a Culture of Innovation Experiments in Rapid Behavioural Prototyping
- 2. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 2 A little about me…
- 3. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 3 A little about me…
- 4. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 4 A little about me…
- 5. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 5 A little about me…
- 6. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 6 The future of work is here
- 7. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 7 Work and culture are deeply connected
- 8. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 8 Cultural artifacts Expressed Values Basic assumptions/ belief systems
- 9. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 9 We’re fun! See our jeans and pingpong table? “Here’s how we do things around here” Beliefs that drive the what we say and do. Cultural artifacts Expressed Values Basic assumptions/ belief systems
- 10. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 10 Our culture is great. Let’s put pingpong tables in all the offices! Let’s put our values on the wall. That will make them stick. Deeply held beliefs that drive the what we say and do.
- 11. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 11 Activity I Cultural artifacts Take a minute to yourself. Think about what cultural artifacts you see in your workplace [1 minute] • how do people dress? • how formal or informal do people communicate? • how much process and protocol is expected? • what things exist to capture the history of the place?
- 12. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 12 Activity I Stated values Take a minute to yourself again. think about the stated values of your organization [ 1 minute] • Are there written values on the wall or on a website? • If not, how would you describe what is important to the organization? • What sorts of things does leadership say they value? Turn to a new partner and share these values with each other [2 minutes].
- 13. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 13 Deeply held beliefs that drive the what we say and do. Act your way into new ways of thinking Collectively reflect and prototype new behaviours Our culture is great. Let’s put pingpong tables in all the offices! Let’s put our values on the wall. That will make them stick.
- 14. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 14 Case #1: Mohawk Valley Health System
- 15. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 15 REVISE LAUNCH DISCONTINUE REVISE Discover Diverge Develop Deploy BUILD LEARN MEASURE BUILD LEARN MEASURE BUILD LEARN MEASURE BUILD LEARN MEASURE OUTPUT OUTPUT OUTPUT OUTPUT
- 16. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 16 Designing like someone’s life depends on it
- 17. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 17 Our belief: We are a stroke- designated unit. We will have falls. This is as good as it will get Discovering opportunities and problems to solve Trying out new behaviours and practice/ testing and refining Silo’d behaviour. Resistance. Blocking. Walking. “We are a patient-centred place.” Based on the work of Edgar Schein, Ralph Stacey, and Edward T. Hall
- 18. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 18 www.liberatingstructures.com
- 19. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 19 www.liberatingstructures.com
- 20. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 20 www.liberatingstructures.com
- 21. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 21 Teamwork. Helpfulness. Info flows freely. Running. “Our patient centred culture is shown in our results.” New belief: Our falls rate is largely under our control if we’re working together.
- 22. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 22 It stuck!
- 23. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 23 Problem solving was a vehicle for change.
- 24. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 24 38% drop in falls. (They’re initial goal was 5%) Shared ownership of results across roles on the unit. Patients and families involved in prevention practices. Increase in morale and sense of wellbeing among staff who feel in control of adverse events. Maintenance of the results and cultural artifacts over 3.5 years.
- 25. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 25 OLD WAY Jump through a period of disruption NEW WAY TIME PERFORMANCE Abandoned Experiments Incremental Improvement CONTINUOUS EXPERIMENTATION TIME PERFORMANCE HOWPEOPLETHINK CHANGEHAPPENS HOWCHANGE REALLYHAPPENS Image re-drawn from Dave Gray https://medium.com/the-xplane-collection/change-is-changing-f29e2826a703#.xegvzqutx
- 26. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 26 Attend to relationships
- 27. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 27 Give it time
- 28. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 28 Work on something meaningful
- 29. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment Invite the unusual suspects 29
- 30. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 30 Connect people to data
- 31. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 31 Case #2: The Moment
- 32. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 32 We were helping our clients build innovation cultures. Patterns were emerging. Within the complexity, we could see simple rules emerging. We experimented on ourselves. We developed a tool for diagnosis and intervention.
- 33. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 33 The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S STRUCTURES VALUES DYNAMICS Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks B.1 B.2 B.3 B.4 B.5 Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy I.1 A.1 A.2 A.3 A.4 A.5 I.2 I.3 I.4 I.5 V.5 V.4 V.3 V.2 V.1 S.5 D.5 D.4 D.3 D.2 D.1 S.4 S.3 S.2 S.1 never rarely sometimes often always
- 34. 34TheMoment www.TheMoment.is The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S STRUCTURES VALUES DYNAMICS Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks B.1 B.2 B.3 B.4 B.5 Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy I.1 A.1 A.2 A.3 A.4 A.5 I.2 I.3 I.4 I.5 V.5 V.4 V.3 V.2 V.1 S.5 D.5 D.4 D.3 D.2 D.1 S.4 S.3 S.2 S.1 never rarely sometimes often always DesiredCulture Scale Element LivedCulture LeftSide RightSide 34
- 35. TheMoment www.TheMoment.is Moment TURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks B.1 B.2 B.3 B.4 B.5 Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy I.1 A.1 A.2 A.3 A.4 A.5 I.2 I.3 I.4 I.5 never rarely sometimes often always STRUCTURES VALUES DYNAMICS take risks V.5 V.4 V.3 V.2 V.1 S.5 D.5 D.4 D.3 D.2 D.1 S.4 S.3 S.2 S.1 INNOVATIONELEMENTS UNIQUEELEMENTS
- 36. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 36 The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S STRUCTURES VALUES DYNAMICS Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks B.1 B.2 B.3 B.4 B.5 Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Bring the whole person to work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy I.1 A.1 A.2 A.3 A.4 A.5 I.2 I.3 I.4 I.5 Mindfulness Flexible working patterns Practice excellence Social purpose Focus on humans V.5 V.4 V.3 V.2 V.1 Self organizing teams Discipline Transparency Eating together Informal & professional No one works alone Distributed decision making Bring the whole business to work Agile & Lean processes S.5 D.5 D.4 D.3 D.2 D.1 S.4 S.3 S.2 S.1 never rarely sometimes often always
- 37. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 37 VALUES The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S STRUCTURES DYNAMICS Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy B1 B2 B3 B4 B5 I1 A1 A2 A3 A4 A5 I2 I3 I4 I5 V5 V4 V3 V2 V1 S5 D5 D4 D3 D2 D1 S4 S3 S2 S1 never rarely sometimes often always
- 38. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 38
- 39. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 39
- 40. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 40 Activity I Start the Scan with Values Individually or with another person from your organization, write down the stated/desired values of the organization (up to 5 of the most important) • stated values could be written down and codified, or simply “known” Step 1: Write down the name of the element e.g. “Practice excellence” Step 2: Write down a statement for each element that describes the expectation of behaviour: e.g. for Practice Excellence: “All the work we do is top quality.”
- 41. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 41 VALUES VIOURS STRUCTU e e Collaboration Embracing change Trust to take risksB3 B4 B5 V5 V4 V3 V2 V1 S3 S2 S1 never rarely sometimes often always Element here Expectation here
- 42. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 42 VALUES VIOURS STRUCTU e e Collaboration Embracing change Trust to take risksB3 B4 B5 V5 V4 V3 V2 V1 S3 S2 S1 never rarely sometimes often always Practice Excellence Our work is always top quality
- 43. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 43 Activity I Start the Scan Now answer the question: How often do you see this value really lived at your organization? • Always? • Often? • Sometimes? • Rarely? • Never? Plot your answer on the scan
- 44. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 44 VALUES VIOURS STRUCTU e e Collaboration Embracing change Trust to take risksB3 B4 B5 V5 V4 V3 V2 V1 S3 S2 S1 never rarely sometimes often always Practice Excellence Our work is always top quality
- 45. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 45 The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy B1 B2 B3 B4 B5 I1 A1 A2 A3 A4 A5 I2 I3 I4 I5 nev rare somet ofte alwa Activity I Start the Scan Let’s fill in the Innovation Side of the Scan. How often do you see the following innovation behaviours? B1: Our organization works in small iterative cycles-- testing, prototyping, and learning fast to mitigate risk. B2: Our organization has a regular practice of reaching out for expertise that is unlike our own. We look for unusual suspects to join the conversation. B3: Our organization is highly collaborative in its approach to solving problems. We come together in cross-functional teams to work on solutions. B4: There is nothing so sacred that it cannot be thrown out, refined, or re-made. B5: Smart risk-taking is encouraged here.
- 46. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 46 The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy B1 B2 B3 B4 B5 I1 A1 A2 A3 A4 A5 I2 I3 I4 I5 nev rare somet ofte alwa Activity I Start the Scan How often do you see the following innovation infrastructure elements? I1: We have goals and incentives that encourage innovation; we reward people for innovation activity, not just successes. I2: We put appropriate time and money toward innovation work. I3: Leadership knows from experience what innovation really feels like, and are up for the uncertainty involved in taking on new kinds of approaches and initiatives. I4: Our work spaces are movable, customized, and highly functional. We have the spaces to do the creative and collaborative work that could help us innovate. I5: We have an innovation strategy, clearly outlining the who, what, when, how, and why of our innovation efforts.
- 47. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 47 The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy B1 B2 B3 B4 B5 I1 A1 A2 A3 A4 A5 I2 I3 I4 I5 nev rare somet ofte alwa Activity I Start the Scan How often do you see the following innovation activities? A1: Our people easily generate novel ideas, and have structure and freedom to explore and test them. A2: When we create a new product or service, we create "the new" with customers at our side. A3: We put the customer or end-user at the centre of all that we do here. A4: As part of our day-to-day activity, people all over this organization use innovation tools/ methods, and participate in creative collaborations like idea jams, ideation, and/or the design thinking process. A5: We are constantly evolving our skills through training or real work applications of new approaches. People are both aware of and practicing with innovation principles and tools.
- 48. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 48 VALUES The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S STRUCTURES DYNAMICS Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy B1 B2 B3 B4 B5 I1 A1 A2 A3 A4 A5 I2 I3 I4 I5 V5 V4 V3 V2 V1 S5 D5 D4 D3 D2 D1 S4 S3 S2 S1 never rarely sometimes often always www.themoment.is/culture
- 49. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 49 The Moment CULTURE SCAN BEHAVIOURS INFRASTRUCTURE ACTIVITIE S STRUCTURES VALUES DYNAMICS Short learning cycles Alternative expertise Collaboration Embracing change Trust to take risks B.1 B.2 B.3 B.4 B.5 Rewards and Incentives Testing new ideas Co-creating with customers Customer centric Innovation work Bring the whole person to work Building capability Resources for innovation Innovation leadership Flexible work space Innovation strategy I.1 A.1 A.2 A.3 A.4 A.5 I.2 I.3 I.4 I.5 Mindfulness Flexible working patterns Practice excellence Social purpose Focus on humans V.5 V.4 V.3 V.2 V.1 Self organizing teams Discipline Transparency Eating together Informal & professional No one works alone Distributed decision making Bring the whole business to work Agile & Lean processes S.5 D.5 D.4 D.3 D.2 D.1 S.4 S.3 S.2 S.1 never rarely sometimes often always
- 50. Fostering a Culture of Innovation | Experiments in Rapid Behavioural PrototypingTheMoment 50 Thank you!