1. PRINCIPLES FOR CREATING
HUMAN RELATIONS
ATMOSPHERE

2. 1. Recognition of Human Dignity and the
infinite worth of an individual.
“Never tell a man he is wrong, make him feel important
and do it sincerely.”
2. Recognition of individual differences.
“ Every human being has a work to carry within, duties
to perform, influences to exact which are peculiarly his
own.”
Minimize comparisons of an individual’s reactions and
adjustments to situations and other persons.

3. 3. Use motivation not force.
Encourage a person to perform tasks and to strike for
achievement in order to satisfy his motives. Get him
involved by providing a situation where he is happiest
and strongly committed. He works not because he has
to, but because he wants to.
4. Love.
Love neutralizes aggression and lessens hostility.
“A soft tone turneth away wrath”

4. 5. Empathy.
Is the ability to put oneself in the other person’s place. It
is paying attention to other people plus the capacity to
take in emotional signals and to make them mean
something in a relationship with an individual or with
others.
6. Understanding.
Principle of reciprocal behavior.
- The Golden Rule is an application of this behavior. “We
should behave to people as we would wish people to
behave to us.”
Ex. If you smile, the other person will likely smile.
If you complain, he is likely to do the same.

5. “YOU” approach.
- The “you-attitude” should be developed not
only in conversations but also in
correspondence. Substitute “You” for ”I” as often
as possible. Cultivate the art of listening and
give the other fellow a chance to talk. Be
considerate of the opinions of others.
Person-centered attitudes needed.
- Workers are human beings and expect to be
treated as such and not as machines.

6. APPROACHES TO HUMAN
RELATIONS

7. BOTTOM UP
- This is a design that permeates the entire
management in order that all persons in it may
contribute as fully as possible to the achievement of
the goals of the organization.
THE TWO-WAY FLOW SYSTEM
- This is a technique by which employees and managers
effectively participate in policy making.
AFFECTIVE LISTENING
- Listen with love and understanding.

8. THE REFERRAL SYSTEM
MAINTAINING A WATCHFUL
EYE ON OURSELVES