for bba students preparing

1. Que. 1 Explain definitionandImportance of Interpersonal Skill?
Definition
Interpersonal skillsare capabilitiestoeffectivelycommunicate,socialize,connect, andcooperate with
people inlife,whetheritbe anindividualora group.One thing'sfor sure:takingthe time andeffortto
become proficientinthisskill set cantremendouslybenefityourrelationshipsinlife andmayimprove
your professional success.
Importance of interpersonal Skill
Without interpersonal skills everyday business would be very difficult, since almost all aspectsof work
involve communication.Manyjobsalsoinvolve collaborationandinteractionwith differenttypesof
people, andinterpersonalskillsare vital tomake thishappen.
Interpersonal skillsfall intothe category of ‘softskills’, meaningthese are inherentskillspossessed,not
the kinda personcan generallylearnfromreadingtextbooks.Interpersonal skills are defined asthe
skills“usedbya persontoproperlyinteractwithothers,”andstill be able toget the jobdone.
These skills,whichincludeimportantworkplace traitssuchascommunicationskills,accurately
interpretingotherpeople’semotions,sensitivity,abilitytomanage conflict,positiveattitudeand good
manners,all fall underthe realm of interpersonal skills.
1. CommunicationSkill:Communicationisvital inthe workplace,nolongerare employees
workingsolitary,there isahighlevel of personalinteractionoccurringinorganizational settings
nowadaysandthisis a critical interpersonalskill.
2. Interpreting other’s emotions: Having an inherent ability to understand others is another
interpersonal skill. Not that a person should be a mind-reader, however when another
individual expresses themselves, understanding how they are feeling is important.
3. Sensitivity: Sensitivity perhaps goes hand-in-hand with empathy. While listening to others,
especiallyinacustomerservice ormanagerial role,itisof the essence tobe able toeffectively
sympathize where appropriate.
4. Conflictmanagement:Conflictisinevitable;however,there are appropriatewaystodeal with
conflict and inappropriate methods. Those who have strong interpersonal skills often can
successfully diffuse a situation before it explodes, or in some cases, implodes.
5. Positive attitude:One’sattitude helpsshapesorganizationalculture.If aworkplace isplagued
by negativity, this can have an overall impact on how the people within the organization act
with each other and external relationships tied to the company.
6. Good manners: While good manners are often assumed, not everyone has them. Those who
are strong withtheir‘softskills’typicallyare polite. Inthe modernworkplace,these traitsare
valuable because the dynamics have changed.

2. Que. 2 Explain Behavioral traits required for evaluating Interpersonal skill?
Though these interpersonal skills are to some extent inherent in oneself, they can be nurtured and
developed with effort.
1. Resolving Conflict:
There are chances of interpersonal conflict if a number of people work together on aproject.
One can make a mark in such cases by beingan effectivemediator,whotakesa neutral position.The
main concern, in such instances, should be to look at the overall interest of the organization without
creating any bitterness in the people or team that hold opposing views.
2. A Smiling Face:
A smiling face is alwayspreferable to a gloomy coffee-pot face. When dealing with team mates, one
can get great results just with the help of a cool demeanor and a smiling face.
It costs nothingbut pays much to keepa cheerful attitude.Itcan create an infectiousaurawithin the
team leading to a positive, energizing and productive ambience.
3. Appreciative Attitude:
If one wants to get the best out of team mates and co-workers, one should appreciate the workthe
teammembershave beendoing.A small partin the back or a simple remarksuchas,‘well done,‘way
to go’,‘carry onthe goodwork’,etc.,can go a longwaytoincrease theirenthusiasm andpromptthem
to work more efficiently.
4. Assertive Nature:
Even when appreciating others,one should be assertive. One shouldbe very specific—clearly stating
the expectation and the reasons behind it, or else it may come across as hollow and superficial. The
views should be asserted firmly without being rude.
5. Communication Skills:
Thisisone of the mostimportantskills.Communicatingwithoutambiguityisthe cornerstone of strong
performers and leaders. It is possible to avoid many conflicts and be an effective leader by
communicating crisply.
6. ListeningSkills:
While communicating with anyone, proper attention should be paid to what others have to say.
Listeningisavital skill.Itplaysanimportantrole inimprovingrelationshipsandteamingina corporate
setting.
7. DevelopingEmpathy:
The word ’empathy’ simply means to understand and appreciate another person’s position. In other

3. words, it implies putting oneself in somebody else’s shoes and trying to understand how one would
have felt if he were in the same position as the recipient of the situation.
Que. 3 Explain Intercultural managerial communication.
1.3.1 DimensionsofCultural Differences
PsychologistDr.GeertHofstede publishedhisculturaldimensionsmodel atthe endof the 1970s, based
on a decade of research.Since then,it'sbecome aninternationallyrecognizedstandardfor
understandingcultural differences.
Hofstede studiedpeople whoworkedforIBMinmore than 50 countries.Initially,he identifiedfour
dimensionsthatcoulddistinguishone culture fromanother.Later,he addedfifthandsixthdimensions,
incooperationwithDrsMichael H. Bond and Michael Minkov. These are:
1. PowerDistance Index (highversuslow).
2. Individualism versus Collectivism.
3. Masculinity versusFemininity.
4. UncertaintyAvoidance Index(highversuslow).
5. PragmaticVersusNormative.
6. Indulgence versusRestraint.
1. PowerDistance Index (PDI)
A highPDIscore indicatesthata societyacceptsanunequal,hierarchical distributionof power,andthat
people understand"theirplace"inthe system.A low PDIscore meansthatpowerissharedand iswidely
dispersed,andthatsocietymembersdonotaccept situationswherepowerisdistributedunequally.
2. Individualism versus Collectivism(IDV)
A highIDV score indicatesweakinterpersonal connectionamongthose whoare notpart of a core
"family."Here,people take lessresponsibilityforothers'actions andoutcomes.
In a collectivistsociety,however,people are supposedtobe loyal tothe groupto whichtheybelong,
and,in exchange,the groupwill defendtheirinterests.The groupitself isnormallylarger,andpeople
take responsibilityforone another'swellbeing.
3. Masculinity versusFemininity(MAS)
Demonstratingyoursuccess,andbeingstrongandfast,are seenaspositive characteristics. Infeminine
societies,however,there isagreatdeal of overlapbetweenmale andfemaleroles,andmodestyis
perceivedasavirtue.Greaterimportance isplacedongoodrelationshipswithyourdirectsupervisors,
or workingwithpeople whocooperatewellwithone another.
The gap betweenmen'sandwomen'svaluesislargestinJapanandAustria,withMASscores of 95 and
79 respectively.

4. 4. UncertaintyAvoidance Index(UAI)
In societiesthatscore highlyforUncertaintyAvoidance,people attempttomake life aspredictable and
controllable aspossible.If theyfindthattheycan'tcontrol theirownlives,they maybe temptedtostop
trying.These people mayreferto"mañana,"orput theirfate "inthe handsof God."
5. PragmaticversusNormative (PRA)
ThisdimensionisalsoknownasLong-TermOrientation.Itreferstothe degree towhichpeople needto
explainthe inexplicable,andisstronglyrelatedtoreligiosityandnationalism.
However,ingeneral terms,countriesthatscore highlyforPRA tendtobe pragmatic,modest,long-term
oriented,andthriftier.Self-enhancementisalsoimportanthere,alongwithaperson'sdesire toplease
theirparents.
6. Indulgence versusRestraint(IVR)
Hofstede'ssixthdimension,discoveredanddescribedtogetherwithMichael Minkov,isalsorelatively
new,andis therefore accompaniedbylessdata.
CountrieswithahighIVRscore alloworencourage relativelyfreegratificationof people'sowndrives
and emotions,suchasenjoyinglife andhavingfun.Inasocietywitha low IVRscore,there ismore
emphasisonsuppressinggratificationandmore regulationof people'sconductandbehavior,andthere
are strictersocial norms.
1.3.2 Beinga GoodIntercultural Communicator
8 Habitsof Successful InterculturalCommunicators
Nothavingthe same cultural scriptsmakesit necessaryforusto consciouslyreflectuponthe behavior
that we are usinginorderto reduce the chance of creatingmisunderstandingstoa minimum.
In otherwords — we are forcedtosuddenlyactivelythinkaboutourbehaviorasopposedto
Simply beingable toactbasedon our gut feeling.
Habitslike these directlytranslate intoeffectivebehaviorsince theyare automaticresponsestocertain
internal feelings,ratherthana particularexternal situation.
Habit #1: After everyintercultural communication situation,carefullyreflectabout its outcomes
Perhapsyoucan’t affordto dothiswhenyouwere dealingwithpeople fromyourowncountry,butin
intercultural communicationsituationsyousimplyhave toif youwantto gain anysignificantlearnings
fromthem.
Habit #2: Always try to understand the other side’smotivationsbehindeverybehavior
Keepinmindthatone of the primaryreasonswhyintercultural communicationsituationsfail isbecause
the two sideshave completelydifferentbelief-andvalue systems.
One of the mostdifficultaspectsof intercultural communicationistherefore tounderstandthe beliefs
whichare underlyingthe otherside’sbehavior.

5. Habit #3: Questionyour beliefsandassumptionson a regularbasis
Beinggroundedinone’score beliefsisone veryimportantaspectof havingasolidsense of self.
Almostall assumptionswe are makingaboutthe worldare subjectiveandaresultof the cultural
conditioningthatwe have receivedbylivinginaparticularenvironment.
In otherwords,while beingconfrontedwithpeople fromothercultural backgrounds,bydefinitionwe
will constantlyface situationswhereourownbeliefsdiffersignificantlyfromthose of the otherside.
Habit #4: Seek out uncomfortable situations
Withinthe realmof intercultural communication,discomfortusuallymeansone of twothings:youare
facinga situationwhere yourownbeliefsare beingputintoquestion
Anotherperson’sbehaviorsare displayingacompletelydifferentsetof valuesthananythingyouhave
everexperienced
Eitherway,theyare bothlearningopportunities.Seekthemoutactivelyandlearntoappreciate
discomfortassomethingthatcan helpyoutogrow.
Habit #5: Practice mindfulness
Mindfulnessisanincrediblyimportantskillforintercultural communicators.Itallowsustopayclose
attentiontoa large numberof factors, eventhe smallestof whichcanhave enormousimpactsonthe
outcomesof our communicationprocess.
Habit #6: SuspendJudgment
In these situations,itiseasytojudge certainbehaviorsorwaysof thinkingof the otherculture by
placingnegative labelsuponthem.Whetheritis‘foolish’,‘wrong’or‘stupid’,eitherof these negative
labelswill preventyoufromgainingareal understandingof the otherculture.
Habit #7: Always double-checkany assumptionyou are making about another culture
It isnatural thatwe dohave thistendencyasit helpsusverymuchin dealingwithpeople fromourown
cultural background.Ourexperiencesinthiscultural environmentmakesourintuitionquite strongin
predictingotherpeople’swayof thinking.
Evenif you have spenta significantamountof time reflectingonthe behaviorof people fromanother
culture,youshouldstill remaincautiousaboutcomingtoanyfinal conclusionsonyourown.
Habit #8: Constantly ask for feedback
One verycommonoutcome of intercultural communicationsituationsisthatwhile we personallyhave
perceiveditassuccessful,we donotnotice thatthe otherside perceivesthingscompletelydifferently.
In otherwords,we are misinterpretingthe otherside’sperceptionof ourselves,ourbehaviorandthe
outcome of the communicationprocess.
Consequently,one veryimportanthabittodevelopistoregularlyaskotherpeople fromthe other
culture withwhomwe are interactingabouthow our behaviorcame acrossto them.

6. 1.3.3 DevelopingInter-culturallySensitive Managers
The importance of developingaculture-sensitive management
Havingcultural sensitivityisimportantwhenyoutravel,of course.Youwantto demonstrate respectand
appreciationforthe culture of the people inthe place you’re visiting.Thishelpsgrow your
understandingof yournewsurroundings,andmakesyourtime spentthere more meaningful.
Large corporationsnowinclude cultural sensitivitytrainingintheiremployee on-boardingprocess.Many
publishershire teamstoreviewcontentforvariouscultural interpretationspriortorelease.Evenmajor
retail brandssuchas Nike have beguntoproduce/promote productsthatare inclusiveof anincreasingly
diverse customerbase’sneed.Checkouttheirawesome new ProHijabasan example.
The most importantthingwhenitcomestoacting ina culturallysensitive wayisthatyourememberto
groundeach interactionyouhave withothersinthe understandingthattheir background,experiences,
and valuesnaturallyvaryfrom yourown.Thiswill helpyoutoleadwithunderstandingandempathy,
rather thanjudgment,whichisanincrediblyimportantshift.

7. Que. 4 Explain Businessetiquettesandmanners
The basisof businessetiquette isaboutbuildingstrongrelationshipsinyourfieldbyfosteringbetter
communication.Thiscanonlyhappenwhenthose youworkwithfeel secure andcomfortable.Although
basicbusinessetiquettemayvaryfromcountry to country,some principlesstandthe testof time and
geography.
Arrive on Time
In the businessworld,itisbesttoobserve the oldrule,“Five minutesearlyislate.”Allowyourself
enoughtime toarrive promptly,take off yourcoat,and settle ina bit.Arrivingata meetingexactlyat
the appointedtime canmake youfeel rushed,andyouwill lookit.Time isacommodity;bybeing
punctual,youshowyourespectothers.
Dress Appropriately
While appropriate dresscertainlyvariesfromfieldtofieldandclimate toclimate,some thingsremain
the same.Clean,pressedclothingwithout anyloose threadsortagsand relativelypolished,closed-toe
shoesare a must.Lookat the people aroundyouforideasonwhatsort of clothingisstandard.The
adage,“Dressfor the job youwant,not the jobyou have,”isa good rule tofollow.Whenindoubt,ask
humanresourcespersonnelwhenyougetthe jobor discreetlyasksomeone youworkwith.
Speak Kindly
Takingcare to greetyourco-workersandrememberingtosay“please”and“thankyou”make a
tremendousdifference inthe waytheyperceive you.Yourgoodmannersshow thatyouacknowledge
those aroundyouand are considerate of theirpresence.Avoiddiscussingpolitical orreligiousmatters.
Keepthe conversationfocusedonnoncontroversialtopics,soyourco- workersfindyoueasyto talkto.
That sort of diplomacyisthe basicideaof businessetiquette.
Avoid Gossipor Eavesdropping
Gossipand eavesdroppingare childishbehaviorsthathave noplace inthe workplace.If youheara
rumor aboutsomeone inthe workplace,donotpassit on.People don’talwaysknow orrememberwho
starts a rumor,but theyalwaysrememberwhospreadsit.If youwalkintoanarea, and itseemsyourco-
workersdon'tknowyouare there,make sure to greetthempolitelytoremove anychance thatyou
accidentallyeavesdropontheirconversation.
Show Interest
Showinginterestgoesbeyondbusinessetiquette intogeneral politeness,butitbearsrepeating:When
speakingwithsomeone,show youare trulyengaged.Donotplayonyour phone or computer,andif you
have to answera communicationsay,“Excuse me one moment;I'msosorry.” Maintainfriendlyeye
contact. Listen.Peoplewillrememberhow youmake themfeel,andnobodywantstofeel asif theyare
ignored.
Watch Your Body Language
In the Westernworld,ahandshake isstill the typical greeting.Sayhellowithafirmbutquickhandshake.
Thishandshake isthe extentof howmuchyou shouldevertouchaco-worker– whenitdoubts,just

8. don’ttouch.Hugs or othertypesof affectionthatyoushare withfriendsandfamilyare outof place in
the workplace.
Introduce YourselfandOthers
Sometimesyoucantell peopledonotrememberyourname orposition.Introduce orreintroduce
yourself quicklyif thatseemstobe the case.If youare witha co-workerwhoisnew,take the time to
introduce himtoothers.It helpstohave a friendlypersonmake youfeel comfortable inthe office.
Don’t Interrupt
Whenyouhave a greatideaor suddenlyremembersomethingimportant,itcanbe temptingtoblurtit
out.Do not do this.Interruptingthe personwhoisspeakingsendsthe messagethatwhatshe issaying
isn'tas importantas whatyou have to say.Demonstratingyouare an attentive listeneristhe backbone
of diplomacy.
MindYour Mouth
Usingvulgar language isa surefire waytobecome unpopularinyourworkplace.Vulgarlanguage
includesswearwordsandjudgmentallanguage.Businessetiquette requiresbeingconstantlymindful
that youare ina diverse environmentwithpeople youdonotknow on a personal level.Speakasthough
someone fromhumanresourcesisalwayslistening.
Consume Correctly
If you attendan after-hoursworkevent,donotdrinktoomuchalcohol.Whenat work,take care not to
bringparticularlymalodorousfoodsthateveryone inthe office can'thelpbutsmell.Don'tmake noises
duringor afteryou eat;no one wantsto hear that.
At the heartof these 10 basicsof businessetiquette isdiplomacy.Takingcare totreat everyone asthe
valuable people theyare saysalot aboutwhoyou are as a person.Thatis the kindof care people notice
and wantto be around.Embrace the basicsof businessetiquette tobecome alastingemployeeorto
advance throughthe corporate ranks.

9. Que. 5 Explain Resume Writing
Resume Writing
Step– 1 Step– 2 Step– 3
Choose From3 Formats How to Orderyour Information How to Style yourResume of
Pages
Reverse-Chronological Contact Information FontSizes
Functional Resume Introduction Lines
Combination ProfessionalExperience Margins
Education
Additional Sections
Your goal is to gethiringmanagersto buyintowhatyou’re selling –whichmeansgivingyouan
interview.Toaccomplishthat,youneedtosee itas your marketingtool,yourtrustybeltbuckle of tricks.
Withoutityou are powerless.
There are some whoinsistotherwise,butevencertifiedprofessional resume writerswilladmitthat,“a
guidingprincipleof the résumé writingprofessionisthatthere are no hard andfast rules.”Withthat
beingsaid,beloware some tipsandguidelinestohelpyouwrite one thatbestpresentsyourcareer
goals.
Step 1:
1. Choose From 3 Formats
So,you are staringat a blankpage on your computerwondering,“Where doIstart?” Hundredsaskthis
same questioneverydayandthe reasonismostlikelydue tothe fact that there is nostandard rule for
formattinga resume.
Your formattingdecisioncomesdownto3choices:Reverse-Chronological,Functional,and
Combination.Eachformathastheirownadvantagesanddisadvantages.Below,youwillfindwhichone
isbestfor you.
2. Reverse-Chronological
Thisis the more traditional formatandiswhat youare mostlikelytocome across.Chronological format
isflexible andcanbe usedfor applicantswithanylevel of experience.
3. Functional
While chronological placesemphasisoncareer progression,afunctional formatfocusesonyourabilities
and skills.Since itheavilyemphasizesthe applicant’squalifications,functional formatismore suitable
for those withanexpertlevel of experience.

10. 4. Combination
As youcan probablyguessthe combinationformatmergesbitsandpiecesfrombothchronological and
functional formats.Like the functional format,itfocusesonspecificqualifications,yetthe bodyof the
documentcontainsprofessionalexperiencesimilartochronological format.This formatisgenerally
reservedforthose withagreat deal of experience inaparticularindustry.
Step 2:
1. The Order of Information
Before delvingintowhatinformation,youshouldadd,it’simportanttorememberthatthe information
youinclude will largelydependonthe formatyouchoose.Withthatbeingsaid,below isageneral guide
to whatinformationyoushouldaddandthe orderin whichyoushouldaddit.
2. Contact Information
The contact informationsectionisprettyself-explanatory.Thissectiondoesnotrequire alabel (Contact
InformationorContactDetails).Whenlistingyourcontactdetails,youshouldfollow thisorder:
A. Name (largestfontonpage,middle initialisoptional) MailingAddress
B. Telephone Number(Checkthatyouhave an appropriate voicemail message)
C. Email Address(make sure it’sappropriate,don’tuse yoursexypanda45@gmail.comaccount.) Linkto
online portfolio(optional,ensure itisrelevanttothe position)
D. LinkedInProfile
3. Resume Introduction
Like formats,jobseekershave 3choicesfortheirresume introduction:aqualificationssummary,career
objective,andprofessional profile.
a. QualificationsSummary
Withregards to format,the qualificationssummaryisabulletpointlist(rangingfrom4to 6 points) of
your mostoutstandingcareerachievements.Avoidusinggenericstatementsandtryto listyourskillsin
a way reflectsyourunique voice.
b. Career Objective
A resume objective,alsoreferredtoasa careerobjective,isa2-3 sentence statementthatprovidesan
overviewof yourskillsandexperience.Thisresumeintroductionisbestforentry- level candidates.
c. Professional Profile
The professional profileisacombinationof boththe careerobjective andqualificationssummary.Itis
alsothe most flexibleof the three stylesasitcan be formattedasshort paragraph of bullet-pointlist.

11. 4. Professional Experience
The sectionisthe core of yourresume,where youare taskedwithprovingthe skillsyouhave listedin
the qualification’ssummaryorcareer objective.Whenitcomestolabelingthissection,some use
“RelevantExperience,”or“Work Experience”asan alternative to“Professional Experience.”
5. Education
Havinga solideducationsectionhelpstodisplaythe foundationof yourknowledgeandexpertise.
Dependingonyourprofessional experience,youmaywantto considerswitchingthe orderof the
professionalexperienceandeducationsections.
6. Additional Sections
By nowyou’ve alreadyaddedthe nutsandboltsto yourresume.Below are afew sectionsyoumaywant
to consideraddingtohelpstrengthenit.
a. Publications
Addinga publicationssectionsispertinentforgraduate studentswhohave publishedarticlesthatare
relevanttothe jobtheyare applyingto.Listyourarticlesinreverse chronological orderbypublishing
date.You may label these as“WorksinProgress”or “SubmittedforPublication.”Here isanexample of
howa publicationssectionsshouldbe formatted.
b. Awards/Honors/Activities
Thissectionaddsanotherlayerof customizationtoyourresume byprovidingevidence of yourabilities.
Addingrelevantawardsandactivitieshelpsyoustandoutfromyour competition.If thissection
becomestoolengthy,feel free tobreakthemupintosmallersections.Here are some itemstoconsider
adding:Grants,AcademicHonors,Scholarships,Volunteerpositions,Professional Affiliations
c. Technical Skills
Some careers,suchas those inthe IT or Engineeringfields,require specializedknowledge andhands-on
skills.Withinthe ITindustry,asoftware manager’sresponsibilitieswill differfrom companytocompany.
A technical skillssectionishelpful inshowcasingyourknowledge of specificsystems.
d. Additional Skills
Includinganadditional skillssectionmaybe worthconsidering.Anadditional skillssection isashortand
concise listof skillsrelevanttoyourindustry.Thissectionissimilaratechnical skill,butisoftenusedfor
industriesthatdonotspecificallyrequireadvancedskills.
Step 3:
1. How to Style your Resume of Pages
Thisis the mostarguedpointof resume writing.Some professionalsvigorouslydiscourageapplicants
fromgoingoverone page,while othersargue thatinsome instancesitisacceptable.The bottomline is
this:if you have informationthatishighlyrelevanttothe positionyouare applyingforthengoahead
and add an extrapage.

12. 2. Font and SizingDos and Don’ts
Fontstyle andsize islargelydependentonyourpreference.Youcanneverbe sure what the hiring
managerpreferssoyouhave to go withyour gut.However,there are some Dosand Don’tswhenit
comesto choosingyourfontand sizes.
Thisis byno meansa rule,butrather a guidelinetoconsiderfollowing.Justremembertokeepthe
readabilityinmindwhenchoosingsizes.If the hiringmanagerneedstoputon theirglassesjusttomake
out yourexperience,thenyourapplicationwill be onone-waytriptothe trashcan.
3. Lines
Linesare great to use to helpbreakupthe resume andallow potential employerstobetterprocessthe
information.Line breakscommonlybeginafterthe careerobjective orqualificationssummary.From
there,theyare usedto breakeachsubsequentsection.How youdivide itisupto you,butjustdon’tgo
page breakcrazy foreverybitof information.Toomanypage breakswill ruinitsreadability.
4. Margins
Margins are the firstthinga potential employerwillnotice aboutyourresume,soit’simportantthat
theyare appropriatelyset.One-inchmarginsare the safe betforapplicantsthatlackexperience.If you
have a wealthof experience thatyouare tryingto fitto one page thenit isacceptable toreduce to the
margins.

13. Que. 6 Explain typesof Interview.
Everyemployerhasa preferredstyleof obtainingthe informationtheyneedfortheirhiringdecision.
These are some basictypesof interviewstylesyoumayencounter.Some employersmaychoose to
utilize acombinationof differentstyles,butaslongas you've preparedwell foryourinterview,you'llbe
able to adaptto the situationtheypresent.
1. Structured Interview
A structuredinterviewistypicallyformal andorganizedandmayinclude several interviewers,commonly
referredtoas a panel interview.Aninterviewerwhohasa more structuredstyle will usuallybeginwith
whatis knownas an “icebreaker”question.The icebreakerisusedtorelax youbefore the more serious
questionsare asked.A discussionaboutthe weathermightbe usedorperhapsa questionaboutthe
trafficon yourway to the office.
Next,the interviewermaytalkfora fewminutesabout the company andthe position. Duringthistime,
the interviewermaydescribe the day-to-dayworkresponsibilitiesandthe general companyphilosophy.
He or she may thenaskyou a seriesof questionsregardingyourpasteducational,co-curricular,and
workexperiences.
2. UnstructuredInterview
The unstructuredinterviewiswhatthe name implies.The onlystructure tothe interview isthe one that
youprovide.Basically,the interviewerisinterestedinhearingfromyou,soyoumaybe askeda variety
of differentopen-endedquestions.
You will findanunstructuredinterviewtobe more conversational andlessformal intone thana
structuredinterview.Youmaybe askedquestionsaboutyourhobbies,whatyoudoon the weekends,or
othercasual questionsdesignedtoputyouat ease.Many studentspreferthislaid-backstyle of
interviewing,butyoumustbe cautious.
Sometimesemployersintentionallyadoptthiscasual demeanorsothatyoufeel comfortable enoughto
letdownyourguard and potentiallyrevealsomethingthatyou normallywouldnot.If youfindyourself
inan unstructuredinterview,be friendlybutmaintainyourprofessionalism.
3. Stress Interview
Thisstyle isusedprimarilybyinterviewerswhoare hiringforpositionswhere thereisahighlevel of
dailystressin the workenvironment(i.e.,sales,stockbroker,etc.).
The same questionsthatare askedduringastructuredor unstructuredinterview maybe askedfora
stressinterview.However,theremaybe a difference inthe behaviorordemeanorof the interviewer.
The interviewerduringastressinterview mayappeardistracted,contrary,orindifferenttoyou. The
ideabehindthistype of interview istoassessyourreactiontothe pressure of indifference,rejection,
and overall stress.Tobe successful inthe stressinterview,itisrecommendedthatyoufocusonthe
questionthatisaskedandnot the mannerin whichitisasked.

14. Verballyconvey yourdecision-makingprocess.The interviewerwillbe lessfocusedonwhetherornot
youcame to the “right” answerand more focusedonyour abilitytoproblem-solve andthinklogically.
4. Behavioral Interview
Behavioral interviewingisawidelyusedmethodof jobinterviewing.Thisapproachisbasedonthe belief
that past performance isthe bestpredictorof future behavior.
In thistype of interview,youwill notbe askedhypothetical questionsabouthow youwouldhandlea
situationif confrontedwithitinthe future.Insteadyouwill be askedhow youdidhandle aspecific
situationwhenyouencountereditinthe past.
Thistype of questionrequiresyoutotell storiesfromyourpast.These storieswill be evaluatedfor
evidence of yourintellectual competence,leadership,teamwork,personal skills,adjustmentand
flexibility,motivation,communicationskills,administrativeskills,andtechnical abilities.
Duringthe interview,youmustbe able torecountthese circumstances,articulatelyand inamanner,
whichshowcasesyourstrengths.A thoroughanswershoulddescribe the Situation,the Taskswithwhich
youwere charged,the Actionyoutook,and the Resultof your action.We referto thisas the STAR
Methodof respondingtobehavioralinterview questions.
5. ProblemSolvingor Case Interview
Employersutilize thisstyleof questioningtotesta candidate'sanalytical abilityandcommunication
skills.Inaproblemsolvingorcase interview,youwillbe presentedwithareal orsimulated problemto
considerandsolve.
You are notnecessarilyexpectedtoarrive atthe "correctanswer."What the interviewerismost
concernedwithisyourthoughtprocess,sobe sure to "thinkoutloud"whenrespondingtothistype of
question.Aneffective answerisone whichdemonstratesyourabilitytobreaka problemdowninto
manageable piecesandtothinkclearlyunderpressure.
6. Panel Interview
Employersoftenliketogatherthe opinionsof several membersof theirstaff priortodecidingwhich
candidate tohire.To accomplishthis,panel interviewsare oftenusedwhere one candidate maybe
interviewedbya fewpeople atonce.Ina panel interview,take note of eachinterviewer’sname,and
referto thembytheirnames.Whengivingyouranswers,focusonthe personwhoaskedyouthe
question,butmake eye contactwiththe othermembersinthe groupfromtime to time.Panel
interviewscanvaryin style andtone,butgenerallytheywill be more formal andinclude behavioral
basedquestions.

15. Que. 7 Explain InterviewTechniques.
In the currentjob market,you'dbetterhave youract together,oryou won'tstand a chance againstthe
competition.Be preparedtothe bestof yourability.There isnowayto predictwhatan interviewholds,
but byfollowingthese importantrulesyouwillfeellessanxiousandwillbe readytopositivelypresent
yourself.Checkyourself onthese 10basispointsbefore yougoonthat all-importantinterview.
1. Do your research
Researchingthe companybefore the interview andlearningasmuchas possible aboutitsservices,
products,customersandcompetitionwill give youanedge inunderstandingandaddressingthe
company'sneeds.The more youknowaboutthe company andwhat itstands for,the betterchance you
have of sellingyourself inthe interview.You alsoshouldfindoutaboutthe company'sculture togain
insightintoyourpotential happinessonthe job.
2. Look sharp
Selectwhatto wearto the interview.Dependingonthe industryandposition,getoutyourbest
interview clothesandcheckthemoverfor spotsand wrinkles.Evenif the companyhasa casual
environment,youdon'twantto looklike yousleptinyouroutfit.Above all,dressforconfidence.If you
feel good,otherswill respondtoyouaccordingly.
3. Be prepared
Bringalonga foldercontaining extracopiesof yourresume,acopyof yourreferencesandpapertotake
notes.Youshouldalsohave questionspreparedtoaskat the endof the interview.Forextraassurance,
printa copy of Monster'shandyinterview take-alongchecklist.
4. Be on time
Neverarrive late toan interview.Allowextratime toarrive earlyinthe vicinity,allowingforfactorslike
gettinglost.Enterthe building10to 15 minutesbefore the interview.
5. Show enthusiasm
A firmhandshake andplentyof eye contactdemonstratesconfidence.Speakdistinctlyinaconfident
voice,eventhoughyoumayfeel shaky.
6. Listen
One of the mostneglectedinterview skillsislistening.Make sure youare not onlylistening,butalso
readingbetweenthe lines.Sometimeswhatisnotsaidisjustas importantaswhat issaid.
7. Answerthe questionasked
Candidatesoftendon'tthinkaboutwhethertheyare actuallyansweringthe questionstheirinterviewers
ask.Make sure youunderstandwhatisbeingasked,andgetfurtherclarificationif youare unsure.

16. 8. Give specificexamples
One specificexample of yourbackgroundisworth50 vague stories.Prepare yourstoriesbefore the
interview.Give examplesthathighlightyoursuccessesanduniqueness.Yourpastbehaviorcanindicate
your future performance.
9. Ask questions
Many intervieweesdon'taskquestionsandmissthe opportunitytofindoutvaluable information.The
questionsyouaskindicate yourinterestinthe companyorjob.
10. Followup
Whetherit'sthroughemail or regularmail,the interview follow-upisone more chance toremindthe
interviewerof all the valuable traitsyoubringtothe job andcompany.Don't missthislastchance to
marketyourself.