Human Relations


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Know about self and how to be self aware, importance of self awareness, the various theories of human relations, and ideas to maintain good human relations

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Human Relations

  1. 1. I hope I’m not boring you Uh uh not at all.. JUST GET LOST!!
  2. 2. Human Relations
  3. 3. Humans?.. <ul><li>Species: Homo sapiens Latin: &quot;wise human&quot; or </li></ul><ul><li>&quot;knowing human&quot; </li></ul>
  4. 4. As humans, you………. <ul><li>Are bipedal primates – erect body </li></ul><ul><li>Are social by nature </li></ul><ul><li>Have a highly developed brain </li></ul><ul><li>Are adept at communication </li></ul><ul><li>Establish society with - traditions, rituals, </li></ul><ul><li>values and laws </li></ul><ul><li>Appreciate beauty and aesthetics </li></ul><ul><li>Desire self-expression </li></ul><ul><li>Can build fires, cook their food, clothe themselves and develop numerous other technologies. </li></ul><ul><li>Pass down your skills and knowledge to the next generations through education, </li></ul><ul><li>and most of all………………… </li></ul>
  5. 5. Each one of you is a unique… <ul><li>SELF </li></ul>
  6. 6. You…….. You ARE That’s for sure…isn’t it? You’re CONSCIOUS of your body and mind… You HAVE a body and a mind … .right? And you are AWARE that you are conscious.. Right again?
  7. 7. SELF <ul><li>Self - The essential qualities that make a person distinct from all others. </li></ul><ul><li>Your conduct and discourse reveals yourself to another person </li></ul><ul><li>The particular characteristics of your ‘self’ determines your identity </li></ul>
  8. 8. Defining ‘SELF’…. <ul><li>The bundle theory of self- Man is a bundle/ collection of different perceptions which succeed one another with an inconceivable rapidity and are in perpetual flux and movement </li></ul><ul><li>- Hume </li></ul>
  9. 9. Self awareness = Knowing yourself <ul><li>That you exist as an individual, separate from others … </li></ul><ul><li>That other people are similarly self-aware. </li></ul><ul><li>Recognition of your personality, strengths and weaknesses, likes and dislikes. </li></ul><ul><li>Help recognize when you are under stress/ pressure . </li></ul><ul><li>A prerequisite for effective communication and IPR </li></ul><ul><li>Developing empathy for others. </li></ul><ul><li>Helps build your self esteem and confidence. </li></ul>
  10. 10. Self Awareness makes you know… <ul><li>Your wishes and desires </li></ul><ul><li>Your strengths & weaknesses </li></ul><ul><li>What motivates you and  </li></ul><ul><li>makes you happy </li></ul><ul><li>What you want to change </li></ul><ul><li>about yourself / your life </li></ul><ul><li>Your achievements so far </li></ul><ul><li>How you relate to others and, </li></ul><ul><li>Whether it is socially acceptable or beneficial to you </li></ul>
  11. 11. Why is self awareness important? <ul><li>Build your self esteem and confidence </li></ul><ul><li>To live your values and realize your dreams </li></ul><ul><li>Make priorities based on what is important to you </li></ul><ul><li>To change your way of living </li></ul><ul><li>To choose a suitable career which will satisfy you.. </li></ul><ul><li>To give more of yourself to others </li></ul><ul><li>Benefit you and others in relationships </li></ul>RR..ROAR!!
  12. 12. <ul><li>“ Knowing others is wisdom, knowing yourself is Enlightenment.” </li></ul><ul><li>- Tao Tzu </li></ul>
  14. 14. Eight Steps To Knowing Your “Self” - By Kimberly Fulcher <ul><li>Journal/ Diary </li></ul><ul><li>Meditate </li></ul><ul><li>Move/ Walk </li></ul><ul><li>Drive </li></ul><ul><li>Authentic Outings </li></ul><ul><li>Old Hobbies </li></ul><ul><li>New Interests </li></ul><ul><li>The approach you take is not important. </li></ul>
  15. 15. Humans headed for a goal….. Are they related?
  16. 16. Human Relations <ul><li>A connection between two or more people, groups of people, organizations and countries. </li></ul><ul><li>Being together with other people and interacting with them </li></ul><ul><li>Important - Love, understanding, communication, trust, care, politeness and good behaviour </li></ul><ul><ul><li>Loving and close relationships- Families </li></ul></ul><ul><ul><li>Friendly relationship - friendship </li></ul></ul><ul><ul><li>Polite and friendly relationship – colleagues </li></ul></ul><ul><ul><li>Professional relationship - at work between colleagues, between caregiver and client </li></ul></ul><ul><ul><li>Diplomatic relationships - between organizations and countries. </li></ul></ul><ul><li>Good behavior forms the basis for every relation </li></ul><ul><li>Human Relations affects our social and professional life </li></ul>
  17. 17. Many ‘different people’ together build a…….
  18. 18. Human Relations Theories <ul><li>Henry Taylor – “Workers are economically motivated automatons ” </li></ul><ul><li>Hawthorne researchers and Elton Mayo identified the importance of ‘ the human factor ’ in organizations. </li></ul><ul><li> Uses ‘humanization’ as a technique </li></ul><ul><li> Workers have social needs/ interests </li></ul><ul><li> Need to acknowledge and meet their needs </li></ul>
  19. 19. 2 Factor Hygiene and Motivation Theory - Frederick Herzberg <ul><li>Hygiene Theory - includes the work and organizational environment - </li></ul><ul><ul><li>The organization - Its policies and its administration </li></ul></ul><ul><ul><li>Supervision on the job </li></ul></ul><ul><ul><li>Working conditions – IPR, salary, status, Job security . </li></ul></ul><ul><li>Motivation - Develop intrinsic motivation with the workforce. The motivators are - </li></ul><ul><ul><li>Achievement </li></ul></ul><ul><ul><li>Recognition </li></ul></ul><ul><ul><li>Growth / advancement </li></ul></ul><ul><ul><li>Interest in the job </li></ul></ul><ul><li>Both these approaches must go hand in hand, to prevent dissatisfaction. </li></ul><ul><li>Workers should get achievement, recognition, interest, and responsibility </li></ul><ul><li>Provide help, so they can grow and advance in their work. </li></ul>
  20. 20. Theory X and Theory Y - Douglas McGregor <ul><li>Theory X Assumptions – The average human being - </li></ul><ul><ul><li>Has an inherent dislike of work and will avoid it if he can. </li></ul></ul><ul><ul><li>Prefers to be directed, dislikes responsibility, is unambiguous, and desires security above everything. </li></ul></ul><ul><ul><li>Hence, needs to be controlled/ threatened to work hard </li></ul></ul><ul><ul><li>Right? </li></ul></ul><ul><ul><li>Wrong - because man needs more than </li></ul></ul><ul><ul><li>financial rewards at work, he also needs some </li></ul></ul><ul><ul><li>deeper higher order motivation - the </li></ul></ul><ul><ul><li>opportunity to fulfill himself .. </li></ul></ul>
  21. 21. <ul><li>Theory Y Assumptions </li></ul><ul><ul><li>Expenditure of physical/ mental effort in work is as natural as play or rest. </li></ul></ul><ul><ul><li>Control and punishment are not the only ways to make people work </li></ul></ul><ul><ul><li>A committed man will direct himself to the aims of the organization. </li></ul></ul><ul><ul><li>A satisfying job results in commitment to the organization. </li></ul></ul><ul><ul><li>The average man learns, not only to accept, but to seek responsibility . </li></ul></ul><ul><ul><li>Employees could solve work problems by imagination, creativity, and ingenuity </li></ul></ul><ul><ul><li>In modern industrial life, the intellectual potentialities of the average man are only partially utilized . </li></ul></ul><ul><ul><li>Staff will contribute more to the organization if they are treated as responsible and valued employees . </li></ul></ul>
  22. 22. “ Yes”? “ Sir, I have a suggestion”
  23. 23. Stages of forming human relations <ul><li>Preservation phase </li></ul><ul><li>Stage of mutual understanding based on trust and acceptance of each other's good and bad points, weaknesses and strengths. </li></ul><ul><li>Exploration phase </li></ul><ul><li>Seek clues and information - form opinions and impressions about each other. </li></ul><ul><li>Learn about oneself and the people you work with </li></ul><ul><li>Consolidation phase </li></ul><ul><li>First impressions can be deceptive due to misleading information. </li></ul><ul><li>Repeated behaviour patterns help in gauging levels of frankness, openness, truthfulness, reliability, credibility and integrity of a person. </li></ul><ul><li>Keep records on the behaviour to help understand them. </li></ul>
  24. 24. For productive Human Relations
  25. 25. The 21 Greatest Ideas In Human Relationships - By Bill McGinnis <ul><li>1. &quot;LOVE YOUR NEIGHBOR AS YOURSELF“ God's most important commandment for all mankind. </li></ul><ul><li>This is the starting point </li></ul><ul><li>Q. And who is our neighbor? </li></ul><ul><li>Every other person is our neighbor. </li></ul><ul><li>But sometimes, no matter how hard we try, we still don't like the other person very much </li></ul><ul><li>Q. What can we do in cases like this ? </li></ul>
  26. 26. 21 Greatest Ideas…………. <ul><li>2. FORGIVE THE OTHER PERSON - Neutralize anger/ resentment by making a direct conscious decision to forgive the other person </li></ul><ul><li>3. TREAT THE OTHER PERSON THE WAY YOU WOULD LIKE TO BE TREATED. </li></ul><ul><li>- The &quot;The Golden Rule&quot; </li></ul><ul><li>Apply this rule to almost any situation, and you will not be far wrong. The Golden Rule puts The Law Of Love into action. </li></ul><ul><li>The remaining eighteen ideas are specific applications of The Golden Rule to different kinds of situations. </li></ul>
  27. 27. <ul><li>4. SMILE AND BE FRIENDLY . </li></ul><ul><li>5. BE COURTEOUS </li></ul><ul><li>6. BE TRUTHFUL, WITHOUT GIVING OFFENSE. </li></ul>
  28. 28. <ul><li>7. REMEMBER THE OTHER PERSON'S NAME, AND USE IT FREQUENTLY. </li></ul><ul><li>8. DON'T ARGUE </li></ul><ul><li>9. FIND AREAS OF AGREEMENT – Relationships are much better this way </li></ul>
  29. 29. <ul><li>10. DON'T CRITICIZE - Criticism is poison to good human relationships. </li></ul><ul><li>It builds hostility and bad attitudes. </li></ul><ul><li>11. SHOW HONEST APPRECIATION. </li></ul><ul><li>12. TRY TO SEE THE OTHER PERSON'S POINT OF VIEW </li></ul>
  30. 30. <ul><li>13. GIVE YOUR FULL ATTENTION TO THE OTHER PERSON WHEN HE IS TALKING </li></ul><ul><li>14. TALK ABOUT THE OTHER PERSON'S INTERESTS. </li></ul><ul><li>15. ADMIT YOU MAY BE WRONG - This idea is surprisingly powerful and useful!! </li></ul>
  31. 31. <ul><li>16. LET THE OTHER PERSON DO MOST OF THE TALKING </li></ul><ul><li>17. LET THE OTHER PERSON TALK ABOUT HIMSELF. </li></ul><ul><li>18. LET THE OTHER PERSON TAKE SOME CREDIT. </li></ul>
  32. 32. 19. LET THE OTHER PERSON SAVE FACE (maintain dignity)
  33. 33. <ul><li>20. HOLD THE OTHER PERSON, AND YOURSELF, TO HIGH AND NOBLE STANDARDS. </li></ul><ul><li>People tend to live up to the expectations others have of them – whether more or less. </li></ul><ul><li>21. GO THE EXTRA MILE – do something more than the other person expects of you </li></ul>
  34. 34. For effective Human Relations
  35. 36. With good Human Relations, the sky is the limit ThanQ