This document discusses the author's focus on customers, associates, operational excellence, and self-leadership over the past year. Some of the author's accomplishments include maintaining and upgrading systems to meet security standards, automating financial processes, providing support for several applications, and increasing troubleshooting speed for various technical issues. The author aims to continuously improve their skills and knowledge through training to better support users and resolve issues.

1. Focus On Customers (1000 words)
This year I will Maintaining and upgrading existing systems as
required by (XYX Company) security standard. Security and/or
potentially support worries in any of our frameworks or
procedures that could put our clients' data in danger.
Collaborating with Business user, Project Leads and IT team to
resolve issues and ensuring solutions are viable and consistent.
Accomplishment:- (1000 words)
This year I finished Maintaining and upgrading (Applications
name XXX) servers which are running on unsupported operating
system. I finished upgrading the SSL certificates to numerous
Fiscal Web applications and assure none is braking with the
certificate changes and safeguard the client data as per (XYX
Company) standards. Implemented (Applications name XXX) in
(Applications name XXX) automation helps FA to post batches
to (Applications name XXX without any human intervention.
Accomplished the development of Prior Period Adjustment
process that FA processed manually. The accomplishments
helps both user and business to improve their work efficiencies,
reduce human intervention and improve performance.
Focus On Associates (1000 words)
Document and cross train peers, so that knowledge is
distributed evenly when supporting, communicating with
stakeholders, or enhancements on current processes and systems
are needed.
Gain confidence of the end-users by providing support for the
production system in timely manner. Improve competency and
skills to provide efficient technical services. Provided On Call
Support Backup for the Web Fiscal applications.
Accomplishment:- (1000 words)

2. Became main Point of Contact for (Applications name XXX,
(Applications name XXX (Applications name XXX
(Applications name XXX, (Applications name XXX). Provided
On Call Support as well as Backup call support on need basis,
for the Web Fiscal application. Continuously documented and
share my technical knowledge, research etc. with my team
member. Continuously improve the knowledgebase for future
requirements. Always support and motivate to collogue for
ongoing problem, try to troubleshoot each problem myself and
share the troubleshoot step with team.
Focus On Operational Excellence (1000 words)
Risk mitigation planning for fiscal web application. Learn the
VM creation, Server OS upgrade & SSL Certificate
Renew/Upgrade skills Provide quick support in resolving
production issues. Conducting regular reviews of systems and
generating reports on efficiencies and improvement areas.
Maintain appropriate knowledgebase for future reference.
Accomplishment:- (1000 words)
Increased the speed of troubleshooting in various direction such
as Database, Server Upgrade, TLS/SSL certificate, Automation,
coding. Researched technical information for traceability of
various applications. Provided On Call Support Backup for the
Web Fiscal applications. Continuously updated the Fiscal Web
Technical Document. Analyzed business requirements/issues
properly and provided appropriate technical solution for the
applications worked on
Self-Leadership (300 words)
Learn new work management skills, sharpen the existing skills
thru various training sources available at Exchange (like XXX,
in class,) online, and refer technical blog. Set more achievable
focuses for myself, my group and clients, to safeguard runs are
met in an appropriate way. Plan out the streamline development

3. processes that include entire scope of functionality. Proactively
plan the work that are more efficient by using existing
framework or implement new framework, documented checklists
and technical skills.
Accomplishment:- (300 words )
Update and review my assigned tasks on daily basis to track the
work load and helps other team mates to channelize the priority
tasks. When challenges or setbacks occur, rather waiting on
others, use my leadership skills to reach out root of the issue
and resolve it in no time. Consistently evaluating training and
development materials from valorous technical blogs, XXX
systems and many more to ensure my technical skills are up to
date.