Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Harness the Power of Speech Analytics for Benefits across FunctionsUniphore
This presentation details on how Speech Analytics goes beyond contact centers to drive performance across functions through compelling business insights.
Bob Thompson of CustomerThink speaks about delivering total customer value that drives genuinely loyal customer attitudes.
Laef Olson, RightNow's CIO, talks about the 10 things to ask your SaaS vendor before entering the cloud
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
Keynote speaker, Donna Fluss, president of DMG Consulting, shares key strategies to help you:
- Improve productivity by reducing expenses
- Provide an outstanding customer experience
- Generate incremental revenue
- Retain customers
Next you’ll here from RightNow's Director of Product Marketing, Stephen Bell. Steve will unveil technologies that will help you deliver on the recommended strategies.
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Harness the Power of Speech Analytics for Benefits across FunctionsUniphore
This presentation details on how Speech Analytics goes beyond contact centers to drive performance across functions through compelling business insights.
Bob Thompson of CustomerThink speaks about delivering total customer value that drives genuinely loyal customer attitudes.
Laef Olson, RightNow's CIO, talks about the 10 things to ask your SaaS vendor before entering the cloud
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
Keynote speaker, Donna Fluss, president of DMG Consulting, shares key strategies to help you:
- Improve productivity by reducing expenses
- Provide an outstanding customer experience
- Generate incremental revenue
- Retain customers
Next you’ll here from RightNow's Director of Product Marketing, Stephen Bell. Steve will unveil technologies that will help you deliver on the recommended strategies.
A sound call center strategy results in increased service levels, better agent performance, and improved customer experience. Let's look at some call center trends that will dominate the year 2020.
The rise of new technologies and the Internet in particular has resulted in the emergence of a new ecosystem which is significantly different from the traditional business models.
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
Top 5 Consumer Expectations in the Insurance Industry - InvensisInvensis
Read what Consumers want from their Insurers (http://goo.gl/wJxHKE) and how outsourcing can help insurers to satisfy customers in the insurance industry. Top Five Consumer Expectations in the Insurance Industry which will help to keep insurance companies agile and efficient, and make them ready to meet the changing demands of their patrons.
Invensis Technologies (http://www.invensis.net) a leading IT BPO company with more than 14 years of experience, specializes in providing customer care, document process automation and IT services to insurance industries which helps insurance companies enable to leverage the new opportunities.
Please contact us at sales {at} invensis {dot} net OR Call us Now from US +1 (302)- 261-9036, UK +44 203 411 0183, AUS +61 3 8820 5183, IND +91 80 41155233 or browse (http://goo.gl/xmCoeO) for more details on our services.
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Making Automation Less Automated and More CaringSpeechStorm
It’s hardly surprising that automation is on the rise, with contact centres looking to drive efficiencies wherever possible. However, automated service is not always popular with customers, as they do not feel the company cares sufficiently to deal with them as an individual. So how can organisations make customers feel valued, while efficiently routing calls and promoting self-service?
Call Centre Focus, industry analyst Ovum, and technology specialist SpeechStorm discuss ways to personalise your automation strategy in this prestntation from an exclusive live webinar.
Speakers:
Claudia Hathway, Editorial Director, Call Centre Focus
Daniel Hong, Senior Analyst, Ovum
Damian Kelly, Sales & Marketing Director, SpeechStorm
Interactive Customer Engagement Webinar: Provides descriptions of levels of interactive marketing maturity, and provides a framework for maturing your people, processes and technology to the highest level.
Curious about the corporate approach to customer care? The 2013 Customer Experience Management Benchmark Study, by Digital Roots and Execs in the Know, details corporate trends and insights in traditional care, as well as emerging channels like mobile, interactive chat, and social media for customer care.
These slides were presented in October 2012 to accompany the launch of Flexible Contact Center, an international cloud-based and multimedia contact center solution. More at: http://oran.ge/XZwqsr
The Next Generation IP Multimedia Contact Center.
Unified communications as horizontal enterprise applications, are on the move… expanding… and fast! Their next stop is the contact center.
Are you joining in... or will you be a spectator all your life?
Here's a great customer journey map template to help customer success folks document, visualize and evaluate how they interact with customers. Here is a link to the supporting blog post that details how to use the template and explains some of the assumptions we made in creating the lifecycle stages, and categories = http://www.preact.com/blog/customer-journey-map-template
A sound call center strategy results in increased service levels, better agent performance, and improved customer experience. Let's look at some call center trends that will dominate the year 2020.
The rise of new technologies and the Internet in particular has resulted in the emergence of a new ecosystem which is significantly different from the traditional business models.
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
Top 5 Consumer Expectations in the Insurance Industry - InvensisInvensis
Read what Consumers want from their Insurers (http://goo.gl/wJxHKE) and how outsourcing can help insurers to satisfy customers in the insurance industry. Top Five Consumer Expectations in the Insurance Industry which will help to keep insurance companies agile and efficient, and make them ready to meet the changing demands of their patrons.
Invensis Technologies (http://www.invensis.net) a leading IT BPO company with more than 14 years of experience, specializes in providing customer care, document process automation and IT services to insurance industries which helps insurance companies enable to leverage the new opportunities.
Please contact us at sales {at} invensis {dot} net OR Call us Now from US +1 (302)- 261-9036, UK +44 203 411 0183, AUS +61 3 8820 5183, IND +91 80 41155233 or browse (http://goo.gl/xmCoeO) for more details on our services.
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Making Automation Less Automated and More CaringSpeechStorm
It’s hardly surprising that automation is on the rise, with contact centres looking to drive efficiencies wherever possible. However, automated service is not always popular with customers, as they do not feel the company cares sufficiently to deal with them as an individual. So how can organisations make customers feel valued, while efficiently routing calls and promoting self-service?
Call Centre Focus, industry analyst Ovum, and technology specialist SpeechStorm discuss ways to personalise your automation strategy in this prestntation from an exclusive live webinar.
Speakers:
Claudia Hathway, Editorial Director, Call Centre Focus
Daniel Hong, Senior Analyst, Ovum
Damian Kelly, Sales & Marketing Director, SpeechStorm
Interactive Customer Engagement Webinar: Provides descriptions of levels of interactive marketing maturity, and provides a framework for maturing your people, processes and technology to the highest level.
Curious about the corporate approach to customer care? The 2013 Customer Experience Management Benchmark Study, by Digital Roots and Execs in the Know, details corporate trends and insights in traditional care, as well as emerging channels like mobile, interactive chat, and social media for customer care.
These slides were presented in October 2012 to accompany the launch of Flexible Contact Center, an international cloud-based and multimedia contact center solution. More at: http://oran.ge/XZwqsr
The Next Generation IP Multimedia Contact Center.
Unified communications as horizontal enterprise applications, are on the move… expanding… and fast! Their next stop is the contact center.
Are you joining in... or will you be a spectator all your life?
Here's a great customer journey map template to help customer success folks document, visualize and evaluate how they interact with customers. Here is a link to the supporting blog post that details how to use the template and explains some of the assumptions we made in creating the lifecycle stages, and categories = http://www.preact.com/blog/customer-journey-map-template
Ed Perez, U.S. Cellular - "Customer Focused Loyalty: The Belief Project"Chicago AMA
Ed Perez, Vice-President Marketing & Sales Operations, U.S. Cellular speaks about "Customer Focused Loyalty"– How U.S. Cellular launched and is changing the face of wireless service through the industry’s first-ever loyalty program, The Belief Project on Jan 20th at Spertus Institute.
Communication Initiatives: Chat Enhancements Optimize Customers’ Web ExperienceAvaya Inc.
The many benefits of chat have made it the fastest-growing customer support channel, encouraging brands to move forward in developing an effective blended chat strategy to capture the attention of online customers. The substantial benefits of blending automated chat with assisted chat provide a major opportunity for brands to deliver personalized support to web site visitors while realizing significant savings by deflecting live interactions with robust self-service solutions. Importantly, to deliver a connected customer service experience, brands must fully integrate customers’ web experiences into overall customer service operations.
Online Test, Target and Measurement
The pressure to deliver results and show ROI for all marketing spend is further complicated by market pace changes and economic climate. Learn how to find the optimal mix of ideas, and do it faster to increase ROI on marketing spend and provide relevant content and interactions to target audiences through the different channels including web, email, and mail.
* Nancy Shaver, Consulting Principal, Experian Marketing Services
Voice Broadcast Dialers, also known as robocalls or automated voice messaging systems, are software solutions designed to deliver pre-recorded messages to a large number of recipients simultaneously. While some may associate them with spam calls or nuisance messages, when used strategically and ethically, voice broadcast dialers can be a powerful asset for businesses looking to enhance their reach and engagement.
In today's environment, the customer has never been more important - customer satisfaction and retention are critical to any organization's success, and customer service is essential to that end. The most efficient and successful customer support departments are versatile; providing their customers with a preferred method of support. Today's customers are tech-savvy and require so much more than simple phone support. Integrated multi-channel service options, such as self-service via knowledgebases and downloads, live chat sessions, mobile applications, and easy issue escalation paths via the Web must be implemented to empower support teams to provide the level of service that customers expect.
Simplify, Optimize and Secure every Stakeholder Communicationmhough
Customers' expectations are changing. Companies' systems are changing. How can you engage and retain customers in such a complex environment? By Simplifying, Optimizing and Securing every communication. This presentation will show how your company can create a "Communication Hub" that will unify communications across business units; create highly personalized documents for customers, and partners; and deliver your message in the manner that the stakeholder chooses- be it paper, email or social media. By using the Communication Hub strategy, you can economically add sophistication, customization and flexibility to your communications, while also making document production simpler, more reliable, and more secure. Choose to attend this session and choose to Optimize every Customer Contact.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
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➢ WOW K-Music Festival 2023
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➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
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Nothing here to support TriZetto value. See email on cost.
This presentation provides an overview of several paradigm shifts that have placed the Proactive Customer Communications market in the spotlight. With this view as a backdrop, we will provide company background on SoundBite, our product and solution offerings, and the value we bring our clients.
Historically, many organizations have been reactive in their approach to customer communications. They wait for problems to arise before they contact a customer – or even worse, they wait for the customer to contact them. This approach has led to huge, costly call centers and inevitably to troubled customer relationships. Today, leading organizations are driving a fundamental shift towards proactive customer communications - specifically finding ways to initiate communications with their valued customers on an ongoing basis. As the quote from Forrester Research shows – organizations that have taken the initiative to establish and implement proactive customer communications strategies have found the reward of deeper customer relationships and the added benefit of lower customer support costs.
SoundBite is a leader in the proactive customer communications market. We provide a Software as a Service offering that enables our clients to design, execute, measure and optimize proactive customer communications. We deliver solutions to our 200+ clients, of which approximately 50 are Fortune 500 B2C (business to consumer companies), that enable them to communicate across their customers lifecycle – from marketing to customer care to payments, collections and risk management. These solutions drive the more than 2 billion voice, text and email messages our platform sends annually. Finally, SoundBite is publicly traded on the NASDAQ and our most recent publicly reported year we had ~ $40M in annual revenue. We have a solid balance sheet…a lot of staying power.
SoundBite market leading proactive customer communications offering has attracted more than 200 clients, including approximately 50 Fortune 500 companies. Our client list includes: 7 of the top 10 global issuing banks ( Nilson report #933: “Top Credit Card Portfolios Worldwide”) 7 of the top 10 US telecom and media companies 5 of the top 20 US retailers , per Fortune 500. 12 of the top 20 US utility providers (utility size by “End points”) ~ 90 collections agencies and/or debt buyers (n=88 in 2009)
A second major paradigm shift affecting customer communications is the consumers’ growing preference for mobile communications. In 2004 the quantity of mobile phones in the United States surpassed the quantity of landlines. Since that time landlines have continued to decline and mobile accounts have grown. Today there are almost twice as many mobile phones in America as there are landlines. For the vast majority of consumers, the probability of reaching them via a voice call on their mobile phone is much higher than reaching them on their landline. Over the past few years, text messaging has burst onto the scene as the preferred communication of a large and growing number of consumers. Today more than 50,000 text messages are sent on the US every second. The message here is simple, to have the best chance to break through to today’s consumer is via the mobile voice and text messaging channel.
T oday’s consumers are bombarded with a variety of business and personal communications, especially across the email and direct mail channels. This presents huge challenges to organizations who must “break through the noise” to communicate with their customers to achieve a desired result. As leaders in the proactive communications market, we have seen that the secret to success is simple. Communications must be proactive and … Relevant – the communication must involve a topic in which the consumer is interested Personal – the communication must include information specific to the consumer, whether it be a name, information about their account etc. Timely – the communication must be delivered at the appropriate time Engaging – the communication must invite interactivity and create a platform for an ongoing dialog. And for communications to be relevant, personal, timely and engaging – they must be delivered on the consumers’ preferred communication channel in the given circumstance. And the most astute organizations understand that these preferences for a given consumer will evolve over time – and they will be different from situation to situation – for example how I want to be communicated with for a marketing offer vs. a reminder of an overdue payment vs. a notification of a potentially fraudulent event on my credit card will be different. Net-net, doing proactive customer communications successfully is hard – and this is where SoundBite can help your organization excel.
In a recent customer campaign, SoundBite delivered service reminders and asked customers what channel they preferred to be communicated with in the future. Results varied proving that organizations must adopt a Multi-Channel strategy to improve customer satisfaction and loyalty.
Multi-channel rules engine to automate conversations Automated dialogs initiated from inbound or outbound messages Follows set of pre-defined responses Personalizes interactions using client and customer data Automates conversation with keyword search, DTMF or speech recognition
SoundBite’s Contact Center Text Messaging Solution empowers organizations to communicate with consumers using text messaging and further expands the multi-channel experience in the Contact Center.
SoundBite Company Confidential
Key message: Balance Contact Center Efficiency with Great Customer Experiences We understand that your customers have come to expect superior customer service with every interaction. Providing your customers with fast and efficient service is a key driver of customer satisfaction and is critical to delivering a positive customer experience. SoundBite CTI Connect bridges an organization’s contact center infrastructure to the SoundBite Engage™ Platform enabling a high-quality customer service experience while reducing operational costs. SoundBite CTI Connect Solutions SoundBite provides multiple options to best fit the technology needs and environment of the contact center including pre-route, post-route, and VoiceXML integrations. In addition to the web-based CTI Connect API, SoundBite offers a variety of ready-built software plug-ins and professional services to speed the integration between SoundBite and leading telephony and IVR systems such as Avaya, Cisco ICM, and Genesys. Reduce customer hold time and disconnects Eliminate customer call backs with first-call resolution Prepare agents with key caller information at call arrival Reduce customer frustration
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