This document provides information about transportation in the city of Mumbai, India. It discusses the various transportation organizations in Mumbai and how they are structured. The key transportation modes in Mumbai are the suburban rail network, which carries over 7 million passengers daily; a new metro rail and monorail system currently under construction; and bus services operated by BEST and other agencies. The document outlines the regulatory bodies, implementing agencies, operators, and organizational structures for each mode of transportation. It also provides details on fares, laws governing transportation, and future plans to further integrate the different modes through projects like the Mumbai Urban Transport Project.

1. PREPARED BY-
MANAN SHAH (IP 1712)
PAVITRA KUMARI (IP 1312)
SWAPNEEL VAIJANAPURKAR (IP 2112)
UNDERSTANDING THE CITY, TRANSPORT
ORGANISATIONS AND INTEGRATIONS
A CASE OF MUMBAI

2. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 1
Contents
1. ABOUT THE STUDY AREA ................................................................................................................... 2
1.1 Introduction to city:......................................................................................................................... 2
(Mumbai Metropolitan Regional Development Authority)..................................................................... 2
1.2 Institutions in Mumbai metropolitan region .................................................................................... 2
1.3 Transportation in Mumbai metropolitan region (MMR) ................................................................... 3
1.4 Laws governing the transport Organisation structure ...................................................................... 4
1.5 Organisational details for transport modes...................................................................................... 5
1.6 Fares fore different transport modes .............................................................................................. 5
1.7 Organisational structure for transport modes.................................................................................. 6
(BEST undertaking) (Mumbai Metropolitan Regional Development Authority) (Mumbai rail vikas
corporation limited) .............................................................................................................................. 7
2. INTEGRATION BETWEEN MODE......................................................................................................... 8
2.1 Type of integration between modes ................................................................................................ 8
Why integration?............................................................................................................................... 8
Physical integration-.......................................................................................................................... 8
Example: 1 Physical integration ......................................................................................................... 8
Example: 2 Physical integration ......................................................................................................... 9
Operational integration-.................................................................................................................... 9
3. Future Plans: Mumbai Urban Transport Project (MUTP) ...................................................................... 10
Bibliography............................................................................................................................................ 11

3. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 2
1. ABOUT THE STUDY AREA
1.1 Introduction to city:
The Mumbai Metropolitan Region includes Greater Mumbai, Thane Municipal Corporation, Kalyan
Municipal Corporation, Virar-Bhayandar, Bhiwandi (standard urban area VI), New Mumbai, (administered
by the City Industrial Development Corporation, CIDCO) and the rest of the MMR (under smaller
municipal councils, semi-urban areas and villages).
 Area: 4355 sq km
 Includes Mumbai, Mumbai Suburban
District and parts of two other districts
 Population: 21 million with 94% urban
population
 Employment: 6 million
 16 Urban local Bodies, 7 Municipal
corporations and 9 Municipal councils.
(Mumbai Metropolitan Regional Development
Authority)
1.2 Institutions in Mumbai metropolitan region

4. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 3
Government Organisation Responsibilities/Functions
Municipal corporations/Municipal Councils
 Construction & maintenance of flyovers
and bridges
 Road up gradation
 Removal of obstructions, projections in
and upon streets
Brihanmumbai Electric Supply & Transport
Undertaking (BEST)
 To provide safe, efficient, affordable and
courteous passenger services at an
economic fare
Mumbai Metropolitan Region Development
Authority (MMRDA)
 Planning & coordination of Mumbai
Metropolitan region
 Responsible for the Mumbai Urban
Transport Project
(Metro and Monorails)
Maharashtra State Road Development
Corporation (MSRDC)
 Plan, investigate, design, construct,
manage, promote and operate road
Projects & area development.
Invite tenders, bids, offers & contract for
the above purposes
City & Industrial Development Corporation of
Maharashtra Ltd. (CIDCO)
 Land use planning and development of
Navi Mumbai region
Mumbai Railway Vikas Corporation Ltd.
 Management of the Mumbai suburban
train services
 Implementation of rail infrastructure
projects in Mumbai suburban stations
 Commercially develop railway land and
airspace in Mumbai
 Raise funds for suburban railway
Development
1.3 Transportation in Mumbai metropolitan region (MMR)
1. Suburban rail, monorail, metro
The Mumbai Suburban Railway, popularly known as Locals forms the backbone of the city's transport
system. Mumbai's suburban rail systems carried a total of 7.42 million passengers every day in 2012.
The Mumbai Suburban Railway system is operated by Indian Railways' two zonal divisions Western
Railways (WR) and Central Railways (CR). WR operates the Western Line and CR operates the Central
Line, Harbour Line, Trans-Harbour Line as well as the Vasai Road-Diva-Panvel line.
2. Metrorail and monorail
The Mumbai Monorail and Mumbai Metro are under construction and expected to be partially
operational in 2013, relieving overcrowding on the existing network.
The metro will provide the much needed east to west connectivity and will carry about 6 lakh commuters
per day initially at very affordable fares. The biggest advantage would be the substantial reduction in

5. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 4
travel time from the current 90 minutes to about 20 minutes along with much improved and comfortable
travelling experience.
3. Bus Transport
The routes operated by the BEST can be broadly classified in the following categories.
1) Feeder Routes: These routes which feed the railway stations either from the residential complexes or
Business Districts.
2) East-West Connectors: These are the routes, which run East/West, where railways have no role to play
and connect the Western Suburb with the Eastern suburb.
3) Trunk Routes: These routes run South-North through the city and are almost parallel to the railways.
Maharashtra State Road Transport Corporation (MSRTC) buses provide intercity transport and connect
Mumbai with other major cities of Maharashtra and India. Navi Mumbai Municipal Transport (NMMT)
also operates its Volvo buses in Mumbai, from Navi Mumbai to Bandra, Dindoshi and Borivali.
4. Taxi
The primary role of the BEST is to supplement Suburban Rails, which is the mass carrier. It is for this
reason that BEST always gives priority for feeder routes and thereafter for East-West connectors where
the railways have absolutely no direct role to play. The third priority is the long distance trunk route,
which is an alternative to Suburban Railways, apart from being inter-corridor link between Suburbs and
City.
1.4 Laws governing the transport Organisation structure
Laws & Rules
Suburban Rail Companies Act, 1956 & The Railway Act,1989
Metro Metro railways (Construction of Works) Act, 1978.
Metro railways (Operation and Maintenance) Act, 2002.
The metro railways (amendment) bill, 2009.Mono Rail
BEST Motor Vehicle Act, 1988
Taxi
Motor Vehicle Act, 1988
Hire-Purchase Act, 1972

6. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 5
1.5 Organisational details for transport modes
Suburban Rail Metro Mono Rail BEST Taxi
Type of organisation
Public Sector
undertaking
Special
Purpose
Vehicle
Special
Purpose
Vehicle
Local
Government
Transport
Private
Regulator/Planning
Agency
Ministry of
Railways,
Government
Of India
Metropolitan
Region
Development
Authority
(MMRDA)
Metropolitan
Region
Development
Authority
(MMRDA)
Mumbai
Municipal
Corporation
Motor
Vehicles
Dep’t.
RTO &
Traffic
Police.
Project
Implementation
Agency
Mumbai
Railway Vikas
Corporation
Limited
(MRVCL)
Mumbai Metro
One Private
Limited
(MMOPL) –SPV
formed by
Reliance
Energy Ltd,
Veolia
Transport
(France) and
MMRDA.
Metropolitan
Region
Development
Authority
(MMRDA)
- -
Operator
Western
Railways and
Central
Railways
France SPV (5
years contract)
Larsen and
Toubro and
Scomi Rail
BEST
(Transport
undertaking)
Private
1.6 Fares fore different transport modes
MODES
FARES
Regular Premium Services
METRORAIL
6 Rs. – up to 3 km
10 Rs – beyond 8 km
MONORAIL
Minimum fare : 8 Rs.
Maximum fare : 20 Rs.
BEST
6 Rs. – up to 3 km
20 Rs – Above 20 kms
15 Rs. – up to 2 km
105 Rs – Above 35 kms
SUBURBAN RAILWAYS
4 Rs. - upto 10 km,
15 Rs. – up to 75km
40 Rs. - upto 10 km,
150 Rs. – up to 75km
TAXI
Min. fare 19 Rs./km
Fare above min fare 12.35/km
Min. fare 21 Rs/km

7. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 6
1.7 Organisational structure for transport modes
1. SUBURBAN RAIL - Mumbai rail Vikas Corporation limited (MRVCL)
The departmentalization is a type of functional grouping
2. METRO AND MONO RAIL - Mumbai Metropolitan Region Development Authority (MMRDA)
Chairmen
Director
projects
Director R&R
Director
I & CD
Director
Finance
Director
Technical
Part time
official and non
official director
(IR)
Part time official
and non official
director
(GoM)
Managing
Director

8. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 7
The departmentalization of MMRDA is a type of functional grouping. The Mumbai metro rail and
monorail project is a part of transport and communication (MMRC). The detail organisation structure of
monorail and metro rail is yet to be finalised.
3. Brihanmumbai Electricity Supply and Transport (BEST)
The entire operational area is divided into five Zones comprising of five depots each i.e. total 25
depots. Each Zone is headed by a Traffic Manager who in turn exercises supervision and control
over 5 depots.
The departmentalization of Brihanmumbai Electricity Supply and Transport is a type of functional
grouping. The two basic functions of BEST i.e. electricity and transport are taken as the functional
heads. The above chart gives the further functional grouping in transport wing.
(BEST undertaking) (Mumbai Metropolitan Regional Development Authority) (Mumbai rail vikas corporation
limited)
Deputy general manager
Traffic operations
C.T.M
Operational Wing
C.T.M
Administrative wing
C.T.M
Planning and operations
Assistant general
manager
Traffic Operations

9. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 8
2. INTEGRATION BETWEEN MODE
2.1 Type of integration between modes
Why integration?
An integrated transportation strategy is needed so that multiple transport modes work together
efficiently to facilitate the sustainable transportation.
Physical integration-
Physical integration is the type of integration in which different modes like rails, BEST buses and Para
transit etc. can be switched over as per requirements & convenience at the intermediate points or at the
terminals.
(Mid Day)
Example: 1 Physical integration
In April 2012 the Ministry of Urban Development went forward and created the National Common
Mobility Card (NCMC) called ‘More Mumbai’ ostensibly for buying tickets for the Metro rail services,
Monorail, suburban trains, buses and even to pay auto and taxi fares along with a special provision to
swipe it for parking and toll charges.
National
CommonMobility
Card (NCMC)
More Mumbai
Local train
(White
Pass)
BEST bus
(green
pass)
Taxi
(Exact
Change)
Mono Rail
(Smart
Card)
Metro Rail
(Metro
Smart
Card)

10. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 9
Example: 2 Physical integration
Integration on the proposed Versova-Andheri-Ghatkoper LRT Metro with other existing and proposed
public modes of transport
 Influence area of each railway station will be free from presence of any other railway station, and
then feeder routes should be developed so that duplication of travel by train and bus will be
avoided
 The battery-powered emission-free mini buses are proposed to be used, to bring the passengers
from their homes to the nearest metro or suburban railway stations within the influence area of
the station
Institutional integration-
Institutional integration is an arrangement which can be established by having a common policy among
different operating agencies like railways, BEST authorities, local transport authority etc. so that they can
work in unison.
Currently the region’s transportation (Issues, polices, projects) is managed by different agencies in
fragmented approach. There is no consistent integrated approach in providing the transport services.
The proposed draft National Urban Transport Policy introduced Unified Metropolitan Transport authority
(UMTA) to facilitate integrated planning & implementation. Government of Maharashtra in Home
Department, by its resolution dated 12th February, 2008, established the Unified Mumbai Metropolitan
Transport Authority (UMMTA).
Functions of UMMTA are as follows
 Comprehensive transport plan for MMR
 Integration of regional and city land use plans with transport plan of MMR
 Inter modal priorities and integration
 Infrastructure priorities and integration
 Transport studies and information systems; and
 Other work assigned by Metropolitan Planning Committee (MPC)
Operational integration-
Operational integration is related in terms of scheduling and routing of different modes.
 In Mumbai BEST Buses & City Cabs -GPS System are coming soon.
 There is a proposed ITS system under UMTA.
The use of GIS, GPS, Traffic information system can be developed, which give information to commuters
about transport modes, their routs and schedule.

11. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 10
3. Future Plans: Mumbai Urban Transport Project (MUTP)
The Mumbai Urban Transport Project (MUTP) is a project formulated by the Mumbai Metropolitan
Region Development Authority (MMRDA) to bring about improvement in traffic and transport situation
in Mumbai metropolitan region with the assistance of World Bank. It envisages investment in suburban
railway projects, local bus transport, new roads, bridges, pedestrian subways and traffic management
activities.
Phase I began in 2007 and ended in 2011.
The total estimated cost of the MUTP Phase I is US$720 million. Most of the money is to be spent on
railway projects while less than a fourth of the money is to be spent on road projects.
 Road Component: The road projects included construction the new roads and independent
Traffic Management Unit (TMU) was been set up at MCGM and it was proposed to further
strengthen it.
 BEST's component: The amount was intended to procure new buses for replacement of overaged
buses and to obtain technical assistance for "Institutional Restructuring & Management
Information System Study”
 Rail component: Under this, all suburban trains converted into twelve coaches, increasing
carrying capacity of suburban trains by 35%. Conversion from DC to AC system, the speed of
trains increased substantially. EMU Coaches of new design made of stainless steel better
ventilation ensuring comfortable journey and less noise pollution.
Phase II began in 2010 and is expected to be completed by 2014.
The total estimated cost of the MUTP Phase II is US$300 million. It is done with the assistance of the
World Bank. Majority of investments are made in maintenance and construction of suburban lines.
Phase III will begin in 2015 and is expected to be completed by 2031.
The total estimated cost of the MUTP Phase III is US$8.3 billion. Phase III is among the ambitious
infrastructure projects as it increases connectivity to hinterland-like areas around Bhiwandi, and increases
capacity on the Harbour Line. It will strengthen the Mumbai Metropolitan Region's infrastructure
demands till around 2031.
(Mumabi city development plan)
Critique: Even after spending so much money on urban transport no due attention has been paid to for
institutional integration. The MUTP just focuses on just operational and physical integration.

12. UNDERSTANDING THE CITY, TRANSPORT ORGANISATIONS AND INTEGRATIONS Page 11
Bibliography
BEST undertaking. 9 April 2013. 3 September 2013
<http://www.bestundertaking.com/pdf/Traffic%20Department%20Manual.pdf>.
Mid Day. www.midday.com. 23 July 2013. 2 September 2013 <http://www.mid-
day.com/lifestyle/2013/jul/210713-why-cant-mumbai-have-an-integrated-transport-system.htm>.
Mumabi city development plan. City development plan. Mumbai: Municipal corporation of Greater
Mumbai, 2005-2025.
Mumbai Metropolitan Regional Development Authority. http://www.mmrda.maharashtra.gov.in/. 3
September 2013 <http://www.mmrda.maharashtra.gov.in/web/guest/multimodal-corridor-from-virar-to-
alibaug>.
Mumbai rail vikas corporation limited. http://www.mrvc.indianrailways.gov.in/. 3 September 2013
<http://www.mrvc.indianrailways.gov.in/view_section.jsp?lang=0&id=0,295>.