Lori Robertson has over 15 years of experience as a medical assistant and clinical coordinator in various healthcare settings. She currently serves as the Operations Manager for Healthcore Laboratories, where she oversees laboratory workflow, budgeting, hiring, and federal compliance. Previously, she held clinical coordinator and lead medical assistant roles at Texas Pain Relief Group and Hercules Pain Management, where she supervised staff, scheduled patients, and triaged calls. Robertson has extensive skills in EMR systems, administrative tasks, and clinical procedures. She seeks new opportunities in healthcare management.

1. Lori Robertson, MA Kymber201010@gmail.com
469-261-8118
806 Roaring Creek Dr.
Oak Leaf, TX 75154
Education:
Medical Assistant 2004
Remington College - Dallas Campus
*Dean's List & Perfect Attendance Honors
High School Diploma 2003
Red Oak High School
Relevant Work Experience:
Healthcore Laboratories, LLC - Operations Manager 11/2014 - Current
 Established the laboratory workflow from the specimen receipt and demographics entry,
testing and release of results, insurance verification, and billing.
 Function as the head point of contact for the state of affairs for both Healthcore facilities.
 Perform internal audits on personnel, quality assessment, and billing reports.
 Coordinate instrument installation, validation, and required maintenance at both
facilities.
 Manage the laboratory's budget and discretionary spending.
 Function as the HR liaison in setting up employee benefits, PTO requests, and resolving
in-house conflicts.
 Participate as a critical member in operation meetings involving the company president,
outsourced affiliated companies, billing management, sister facilities, and the board.
 Finalized supply orders.
 Involved in the interviewing, hiring, and training of new staff from supervisors to data
entry.
 Accept and triage calls regarding customer service inquiries from patients and clinicians.
 Completion of all contracts and applications regarding federal licensing, business
agreements, and insurance networking.
Texas Pain Relief Group - Clinical Coordinator 03/2014 - 11/2014
 Directed and delegated behind the scenes clinic tasks, including rooming patients,
acquiring new & current medical history, EMR entry of patient demographics and medical
history/information.
 Supervision and training of new Medical Assistants.
 Responsible for accepting and triaging clinic calls (approx. 75-125/day).
 Performed all aspects of patient scheduling for appointments and surgeries.
 Accountable for all urine specimen receipt, testing, and timely output of results to
physicians, and any required specimen referral.
 Training on the Greenway EMR system.
 Optimized the office flow for both the patient experience and the clinical process for our
employees.
 Involved in establishing the office budget for discretionary spending and purchases
supplies (office and medical).
 Facilitated conflict resolution within the office and in customer service.

2. Lori Robertson, MA Kymber201010@gmail.com
469-261-8118
806 Roaring Creek Dr.
Oak Leaf, TX 75154
Hercules Pain Management - Lead Medical Assistant 11/2013-02/2014
 Directed and delegated behind the scenes clinic tasks, including rooming patients,
acquiring new & current medical history, EMR entry of patient demographics and medical
history/information.
 Supervision and training of new Medical Assistants.
 Responsible for accepting and triaging clinic calls (approx. 75-125/day).
 Performed all aspects of patient scheduling for appointments and surgeries.
 Accountable for all urine specimen receipt, testing, and timely output of results to
physicians, and any required specimen referral.
 Training on the Centricity EMR system.
 Optimized the office flow for both the patient experience and the clinical process for our
employees.
 Involved in establishing the office budget for discretionary spending and purchases
supplies (office and medical).
 Facilitated conflict resolution within the office and in customer service.
Methodist Brain and Spine Institute - Medical Assistant 2008-2013
 Pre-cert test and surgeries
 Insurance verification
 Staple/suture removal
 FMLA paperwork
 Test and surgery scheduling
 Triage patients
 Chart preparation
 Proficient in Nextgen EMR
 Cross-trained in other departments
 New patient scheduling
 Vitals
Medical Assistant - Dr. Singh, OB/Gyn, Waxahachie Women's Health 2006-2008
 Appointment scheduling and surgery scheduling
 Chart preparation
 Vitals and chart documentation
 Lab requisitions
 Urinalysis
 Assist with minor surgery including surgery set up with sterile equipment
 Assist with pap smears, endometrial biopsies, ultrasounds, blood and urine collection
and fetal heart tones
Medical Assistant - Dr. Anthony, OB/Gyn, Presbyterian Hospital 2004-2006
 Appointment scheduling and surgery scheduling
 Chart preparation
 Surgery scheduling
 Vitals and chart documentation
 Lab requisitions and urinalysis

3. Lori Robertson, MA Kymber201010@gmail.com
469-261-8118
806 Roaring Creek Dr.
Oak Leaf, TX 75154
 Assist with minor surgery including surgery set up with sterile equipment
 Assist with pap smears, endometrial biopsies, ultrasounds, blood and urine collection
and fetal heart tones
 Triaging patient phone calls
Clinical Proficiencies:
Blood pressure EKG OSHA regulations
Basic hematology Dosage calculations Patient preparation
Exam trays Autoclaving Pressure dressing
CPR/AED Assist with minor surgery Sterile technique
Bandaging Injections Suture removal
Charting Medication administration Therapeutic modalities
Urinalysis Venipuncture Visual acuity
Vital signs Catheterizations Cast removal
Administrative Skills
 Scheduling patients, installs, and surgeries
 Proficient in Microsoft office
 Familiar with Greenway, Centricity, NextGen, Merge, & Engage EMRS
 Facility budgeting and supply order
 ICD 10/CPT coding
 Familiar with Medicare billing
 Federal and insurance network applications
 Familiar with CLIA and COLA high complexity compliance requirements
 Experience in remote operations oversight
References upon request