This document provides a summary of qualifications and experience for Karen Russo, a certified medical coder. She has an Associate's degree in medical billing and coding as well as coursework toward a BSN. Her experience includes working as a clinical grants program manager and CareWare analyst for an infectious disease department at a hospital, as well as various roles at banks including teller and teller manager. She is proficient in medical coding, medical terminology, and computer programs such as MS Office.

1. KAREN RUSSO, CPC-A
13 Valley View Lane, Newtown Square, PA 19073
610-356-7523 keruss@yahoo.com
SUMMARY OF QUALIFICATIONS:
 AAPC certified outpatient medical coder that is highly organized and detail oriented professional
 Knowledge of ICD-10 and CPT-4
 Strong background in anatomy and physiology, pathophysiology, and medical terminology
 Dedicated and focused team player with ability to multitask effectively in a high traffic and busy work
environment
 Excellent communication skills with ability to remain calm in stressful situations
 Demonstrates management and leadership skills
 Proficient using MS Word, Excel, PowerPoint, Internet
CERTIFICATION:
Certified Professional Coder, CPC-A
EDUCATION:
A.A.S. in Medical Billing and Coding Delaware County Community College, Media, PA
G.PA.:3.94
BSN Coursework Thomas Jefferson University, Philadelphia PA
Bachelors of Science, Exercise Science, Bloomsburg University, Bloomsburg PA
STUDENT ACTIVITIES:
Medical Billing and Coding Advisory Committee
Student Government Member, Academic Affairs Committee
Phi Theta Kappa Honor Society, Alpha Tau Epsilon Chapter, Vice President of Public Relations
PROFESSIONAL EXPERIENCE:
HOSPITAL OF UNVERSITY OF PENNSYLVANIA, Philadelphia, PA 12/2014- 7/2015
7/2015-Present
Clincal Grants Program Manager (Ryan White) for Infectious Disease Department
 Collaborated with quality improvement team for informational assistance with data collection as
needed
 Assisted in preparation of and acquisition of data for AACO Quarterly Narrative
 Assured proper documentation and activities are in compliance with all agency, state, city, and
funding regulations
 Assisted with data collection and statistics for annual grant renewal and 5 year grant renewal
 Prepared and participated in audits for the Department of Medicine
 Ran and submitted Affordable Care Act report, performance reports and annual HRSA reports
 Collaborated with an award winning interdisciplinary team on viral load suppression
CareWare Analyst for Infectious Disease Department
 Abstracting data from EPIC and entering into CareWare for HIV patients
 Familiar with Electronic Medical Records, able to identify patient lab results, encounters with primary
care providers, patient demographics and insurance information
DELAWARE COUNTY COMMUNITYCOLLEGE, Media, PA 8/2013-Present
Call Center Representative
 Answered incoming calls regarding financial aid, student, records and other student concerns
CITIZENS BANK, Philadelphia, PA 5/2009- 12/2012
Teller Manager 10/2010 – 12/2012
 Recognized for excellent performance and promoted to Teller Manager
 Organized and retained voluminous branch records achieving high audit scores

2.  Reconciled bank records daily avoiding teller discrepancies; reduced errors vital to bank operations
 Supervised and coached three tellers ensuring appropriate staffing levels; resolved routine
procedural and processing issues and provided training to enhance customer service
 Consistently ranked in the top ten in the region for teller referrals
In-Store Banker, Paoli, PA 05/2009–10/2010
 Increased sales through cultivating customer relationships and recommending banking products
based on customers’ needs
 Consistently met or exceeded quarterly sales goals
 Solved customer issues effectively resulting in high levels of customer satisfaction and retention
PNC BANK, Philadelphia, PA 02/2006 – 04/2009
Teller Representative