Feedback Presentation made during NGO Workshops in Jun 2010

1. This report is intended for workshop presentation only. June 2010 FEEDBACK REPORTING

3. THE BASICS What is a Feedback Report? Why you need to give a Feedback Report? Donation Feedback cycle A Donor’s perspective… TECHNICAL TERMS FEEDBACK REPORT QUALITY VERIFICATION PROCESS What we mean by…. Why GI conducts VVs? The Verification Visit Process & VV Report Information required from the NGO Informing NGOs on the VVs A Volunteer’s experience Why focus on improving your Feedback Report quality? GI DONOR SURVEY ‘09/’10 Donor comments on your Feedback Reports Tips on bettering your FBR - Content, Photography, Microsoft Editor, Uploading films on youtube, Zip files etc. The NEW template for GI FBR

4. What is a Feedback Report? Report specifying how the donation was utilized Provides individually verifiable information to the donor Represents our commitment to the donor of giving back a feedback report Details of feedback are decided by the NGO with advice from GI Photograph is not mandatory but makes a feedback more appealing

6. Donation Feedback Cycle GIVE INDIA DONOR DONOR CHOSEN NGO - PROJECT / CAUSE SUPPORTED BENEFICIARY FEEDBACK REPORT FEEDBACK REPORT GIVE INDIA VOLUNTEER VERIFICATION VISITS

7. Specific cause and donation options for such a cause

8. A Donor’s perspective… -----Original Message----- To: [email_address] .org Subject: Re: Feedback for your donation (Txn No. 5215_5309) as received from Social Economic Assistance for Rural & City Habitants Thank you for the detailed report on utilization of donated funds! It is much appreciated. It is nice to know that the small amount donated could make such a difference to so many lives. To answer some of your questions: Q) What motivated you to donate through GiveIndia? The donation was made in Oct 2004 and it is difficult to recall the exact reasons/motivations now. Most likely, at that moment I was feeling blessed with my good fortune and fairly secure and privileged life and realized there are countless people who are not as lucky. Wanted to do something for the less fortunate but did not know how to go about it and which causes/NGOs to focus on. I chanced upon the Give India website, through ICICI Bank's online banking site. GiveIndia showed one way by listing out the different NGOs, their work and projects, their target beneficiaries, etc. The site also categorised the NGOs and donation seekers by various causes. The information appeared useful and promised transparency with reassuring affiliation with ICICI Bank and various governmental recognition by way of tax concessions on donations for the affiliated NGOs, etc. Online donation facility through direct debit in bank account also made it very easy to select a cause, NGO and project and execute the donation immediately as soon as the decision was made. Continued in next page…

9. Q) What is your reaction to the Feedback about how your money was utilised? A) I am very pleased to receive the feedback. It is a relief to know that the donation was utilized appropriately for intended cause. It is also nice to see the names and pics of the beneficiaries who have benefited in some way or other due to the donation. It makes the donation more personal. It fills me with a sense of wonder that the small donation which could have otherwise been easily squandered away on meaningless luxuries could have the power to offer such crucial opportunities to improve the lives of so many. The feedback report is informative, reassuring, heartening and satisfying. It further motivates me to make new donations in the future . All said and done, Keep up the good work! And Thanks for keeping me in the loop, by way of the feedback report! Regards, Saroja Hadpad

10. THE BASICS What is a Feedback Report? Why you need to give a Feedback Report? Donation Feedback cycle A Donor’s perspective… TECHNICAL TERMS FEEDBACK REPORT QUALITY VERIFICATION PROCESS What we mean by…. Why GI conducts VVs? The Verification Visit Process & VV Report Information required from the NGO Informing NGOs on the VVs A Volunteer’s experience A Donor’s View… Why focus on improving your Feedback Report quality? GI DONOR SURVEY ‘09/’10 Donor comments on your Feedback Reports Activities Tips on bettering your FBR - Content, Photography, Microsoft Editor, Uploading films on youtube, Zip files etc. The NEW template for GI FBR

11. A feedback passes through multiple stages before it reaches the donor Legend ALL OK NOT OK FB receives MIS from BO 1. Pending FB sends Template to NGO 2. Pending NGO sends feedback to GI in 4-6 months 3. Sent by NGO to Give GI sends feedback to DesiCrew for processing 4. Sent by Give to DC DesiCrew sends back feedback after processing 5. Sent by DC to Give GI sends feedbacks to donors 6. Sent by Give to Donor Problem feedbacks sent back to NGO for clarifications 7. Returned by Give to NGO Activity <<Feedback Status>>

15. What is a template? A. You cannot edit/change the information that is there in the template B. You will only be able to fill in the details for the beneficiary section C. This information must match what you have agreed to provide for the donation option at the time of listing. What we mean by…

18. THE BASICS What is a Feedback Report? Why you need to give a Feedback Report? Donation Feedback cycle A Donor’s perspective… TECHNICAL TERMS FEEDBACK REPORT QUALITY VERIFICATION PROCESS What we mean by…. Why GI conducts VVs? The Verification Visit Process & VV Report Information required from the NGO Informing NGOs on the VVs A Volunteer’s experience Why focus on improving your Feedback Report quality? GI DONOR SURVEY ‘09/’10 Donor comments on your Feedback Reports Tips on bettering your FBR - Content, Photography, Microsoft Editor, Uploading films on youtube, Zip files etc. The NEW template for GI FBR

20. The purpose of the Verification visit is only: a) to meet the beneficiary and b) confirm that the description of the utilization as given by the NGO in the feedback report.

22. Volunteer Verification Visit Report

24. A Volunteer’s experience… Name of visiting GI Volunteer : Dr. Kushal Banerjee Name of NGO : Child In Need Institute [CINI] Address : 63, Rafi Ahmed Kidwai Road, Kolkata-16 Date of visit : 14th May, 2009 Volunteer Comments I must thank GiveIndia and Mrs. Aarti Madhusudan for giving me this wonderful opportunity to meet those nice students and the nice people who are making their dreams real. Mrs. Sanghamitra Nath and her colleagues from CINI-ASHA have been very cordial to give me an overview on how the kids lives have changed. The students, whom I met at H amara Ghar , used to live on the railway platforms. After reaching the NGO, they were provided education at the school run by the NGO. Later, they have been sent to formal school and have been re-united with their families. The NGO has been taking care of their education, for the past 10 years, in some cases. After meeting four (4) children at the H amara Ghar they kindly took me to a club in the Topsia slums to meet the three (3) other children. These children are from families in the slum. The NGO runs regular surveillance to find out potential children who often get engaged in earning a livelihood and stay away from education. CINI-ASHA has taught these children for four (4) years. Now these children have been admitted to different schools in standard V. It has really been a wonderful experience and I must thank you, once again.

25. THE BASICS What is a Feedback Report? Why you need to give a Feedback Report? Donation Feedback cycle A Donor’s perspective… TECHNICAL TERMS FEEDBACK REPORT QUALITY VERIFICATION PROCESS What we mean by…. Why GI conducts VVs? The Verification Visit Process & VV Report Information required from the NGO Informing NGOs on the VVs A Volunteer’s experience Why focus on improving your Feedback Report quality? GI DONOR SURVEY ‘09/’10 Donor comments on your Feedback Reports Tips on bettering your FBR - Content, Photography, Microsoft Editor, Uploading films on youtube, Zip files etc. The NEW template for GI FBR

28. Tips on improving your FBR from Donor’s point of view All these are only our suggestions based on Donor Feedback.

39. USE MICROSOFT PICTURE EDITOR TO GIVE LIFE TO YOUR PHOTOS

48. 2. If you signed up as a new user you will get a verification email. Click on the verification link to confirm your YouTube Subscription and then log into your account. Go to Account and then select &quot;Mobile Profile&quot;.

49. 3. On Mobile Profile Page create your mobile profile by entering your cell phone number and carrier. Now Select &quot;Save and Send Verification :

50. 4. Do not navigate away from this next page. When you receive your mobile text message enter the verification number into the webpage. Your profile is now set up.

51. 5. Enter the email address given on your profile page into you cell phone address book. The email address will look like: 99999999999@mms.youtube.com. Now you can upload the videos.

52. Thank you