Tips Feedback, feed-forward How to handle?

1. FEED FORWARD
FEEDBACK
Pankaj Kumar Jadwani
Facili-Trainer,
Master Trainer, Corporate Trainer.
Raipur - Chhattisgarh
+91 98261 47475

2. WE WILL COVER
 What is feedback?
 Why is feedback important?
 Why people avoid feedback?
 How, When & Where to give feedback?
 Types of feedback?
 How to react on feedback?

3. WHAT IS FEEDBACK?
 Definition
 https://www.dictionary.com/browse/feedback
A reaction or response to a particular process or activity:
 https://www.cambridge.org
Information or statements of opinion about something,
such as a new product, that can tell you if it is successful
or liked.

4.  Feedback is not
Personal attack on individual
Only criticism
 Feedback is to
Appreciate
Constructive way of finding solution
Opportunity for growth

5. WHY IS FEEDBACK IMPORTANT?
 Amazing tool for professional and personal growth.
 A source of motivation and self esteem.
 Can improve interpersonal relationships.

6. WHY PEOPLE AVOID FEEDBACK?
 सबसे बड़ा रोग क्य़ा कहेंगे लोग।
 Position
 Education
 Ego
 Not ready for update
 Lack of time

7. TYPES OF FEEDBACK?
 Verbal
 Non Verbal
 Written
 One to one

8. WHEN TO RECEIVE / GIVE FEEDBACK?
 Timely
 When asked.
 When good work done, to be recognized, to recognize.
 When the person is already to expecting feedback.
 When a problem cannot be ignored.

9. WHERE TO GIVE FEEDBACK?
 Direct
 Feedback form
 Verbal
 Non Verbal

10. HOW TO GIVE FEEDBACK?
 Be Specific
 Use I statement
 Provide specific suggestions

11. HOW TO REACT ON FEEDBACK?
 Relax
 Listen carefully
 Show interest
 Ask question to clarify (Probe it)
 Don’t defend
 Take time to sort out what you heard.
 Decide to change or not to change.
 Remember to say Thank You.

12. ADDIE MODEL

13. PDCA

14. What I
did and like
PLAN OF ACTION
What improvements can be done
Apply
New Ideas
How to improve

16. Pankaj Kumar Jadwani
+91 98261 47475