How to hack your way to a better government

1. #FEDGOVHACK
How to hack your way to a better government

2. #FEDGOVHACK
LIMIT REPUTATION BIAS
Select consultants based on the clarity
of their analysis and the elegance of
their design, not on reputation alone

3. #FEDGOVHACK
LONG TERM PLANNING IS OUT. METRICS ARE IN
Focus on a handful of meaningful
metrics, not 5-year IT strategies, to
demonstrate current value to
taxpayers

4. #FEDGOVHACK
COMMUNICATE WITH VISUALS
Incorporate pictures, videos, and
infographics into your communications
with customers and project teams

5. #FEDGOVHACK
TEST EARLIER
Allocate sufficient time for testing to
identify and address defects before
“Go Live”

6. #FEDGOVHACK
EMBRACE OUTSOURCED IT
“Lift” your systems out of hosted data
centers and “shift” them to the cloud

7. #FEDGOVHACK
IN GAO WE TRUST
Implement findings from GAO, the
amazingly effective watchdog of
Congress, to improve operational
efficiencies

8. #FEDGOVHACK
CHANGE GOVERNMENT WITH INCENTIVES
Get creative with employee
incentives to encourage continuous
improvement, greater innovation, and
increased customer responsiveness

9. #FEDGOVHACK
SMALL DATA MATTERS TOO
Reference the readily available
“small” data (customer satisfaction
surveys, agency website reviews,
employee surveys, and GAO reports)
to advance constituent services

10. #FEDGOVHACK
REMOVE ACQUISITION DUPES
Scrutinize contracts to prevent
duplication of services and
responsibilities across vendors

11. #FEDGOVHACK
BE SMARTER ABOUT BUDGET PLANNING
Build upon last year's data (actual
spend, accuracy of estimates, and root
causes for deviations) when
developing this year’s budget

12. #FEDGOVHACK
1. Limit reputation bias
2. Long term planning is out. Metrics are in
3. Communicate with visuals
4. Test earlier
5. Embrace outsourced IT
6. In GAO we trust
7. Change government with incentives
8. Small data matters too
9. Remove acquisition dupes
10. Be smarter about budget planning
#FEDGOVHACK