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F.Desrochers_English_Tour Manager
- 1. Francine Desrochers Francine.Desrochers@yahoo.ca Telephone :438-382-7190 Montreal, QC Mobile : 438-888-3402 Objective • A position as Tour Manager/Tour Guide/Coordinator to combine my love of travel with a flexible career. Profile • A very physically fit, self-confident person who inspires confidence in others, has a good sense of humor, capable of solving issues and with superior leadership skills • Ability to work under pressure and cope with emergencies, dedicated to excellence in customer service, with good listening and negotiation skills • Capable of adapting to people of all ages and backgrounds, honest, energetic, resourceful, well organized, excellent judgment, memory and communication skills are a few of my qualities. • My extensive career as a General/Sales Manager have allowed me to acquire many of the skills needed to be an effective Tour Manager/Guide/Escort. • Fluently bilingual (French and English) Travel profile (see page 3 & 4 for the list of countries visited) I have traveled extensively around the world mostly with organized tours with companies such as Trafalgar, Globus, Insight, I’ve visited approximately 40 countries at least once and several times to countries such as France, Greece, Italy, Austria, Spain, Portugal, etc I have also traveled on my own and with friends. Of course, during my career, I had the privilege to travel for business throughout North America and have been to New York numerous times which was always very exciting. Education • Bachelor Degree in Business Administration, Major in Marketing, UQUAM • Tour Guide/Manager/Escort training and certification last August 2014, April-Fortier College, Montreal
- 2. Professional Experience After asuccessful and rewarding career as a Sales/General Manager for Spiral Binding Company, Inc., I came back to Montreal after 11 years in Toronto and experienced different jobs such as teaching a sales course at College LaSalle, worked as a Community Relations Coordinator for a retirement home, and for the past 4 years I’ve been working part time for a real estate condo promoter greeting potential customers. Spiral Binding Company, Inc. + 25 years Spiral is a leader in the document finishing business (Equipment and Supplies) • As the General/Sales Manager, I was responsible for the overall success, sales growth and profitability of the Canadian division. Managed the day-to-day operations and supervised a team of twenty in Mississauga and Montreal • Interviewed, recruited, trained and coached staff at all levels • Planned, developed systems and procedures to ensure optimal customer satisfaction experience • Established and monitored sales quota, reviewed top customer and prospect base with each rep on a regular basis • Provided one-on-one coaching for each employee to improve their performance and reinforce their strengths • Developed and implemented marketing strategies and identified new business opportunities Professional Association • Past President of the Montreal West Island Chamber of Commerce • Corporation des Guides Accompagnateurs du Québec CGAQ Languages • Fully bilingual in French and English, spoken and written
- 3. Francine Desrochers Page2 List of the continents, countries and cities visited at least once North America Bermuda • Hamilton Canada • Ottawa, Toronto, Winnipeg, Edmonton, Calgary, Vancouver, Victoria, Charlottetown, Québec • I lived 11 years in Toronto, Ontario so I know this beautiful city pretty well and also the Niagara region, the wineries and restaurants • Took an organized tour to visit Western Canada from Calgary a few years ago United States of America • New York, Chicago, Dallas, Houston, Austin, San Antonio, Philadelphia, Phoenix, San Jose, Sacramento, San Francisco, Denver, Washington, Boston, Las Vegas, Virginia Beach, Miami, Fort Lauderdale, Tampa, St. Petersburg, New Orleans, Honolulu, Newark Mexico • Cancun, Acapulco, Riviera Maya, Puerto Vallarta, Tulum etc Central America • Costa Rica, Nicaragua South America • Columbia Caribbean • Bahamas, Cuba, Dominican Republic, Guadeloupe, Martinique, Haïti, Jamaica North Africa • Egypt • Morocco South Africa • Cape town, Garden Route, Wineries, Kruger Park
- 4. Francine Desrochers Page3 Asia • Israel: Tel Aviv, Haïfa, Jerusalem, Bethlehem • Turkey: Istanbul, Ankara, Izmir, Bursa, Konya, Antalya • Thailand: Bangkok, Chiang Mai, Phuket Europe • Germany Berlin, Munich, Nuremberg, Frankfurt, Dresden • Austria Vienna, Salzburg, Innsbruck, Graz, Linz, Villach • Belgium Brussels, Antwerp, Liège, Bruges • Croatia Zagreb, Dubrovnik, Split • Denmark Copenhagen • Spain Madrid, Barcelona, Valencia, Seville, Malaga, Toledo, Granada, Ronda, Cordoba • France Paris, Lyon, Marseille, Toulouse, Bordeaux, Nice, Cannes, Antibes, St-Paul-de-Vence, Grenoble, Rouen, Montpellier, Avignon, Honfleur, Alsace, Reims, Colmar, Vallée de la Loire, Dijon, Mont St-Michel, Chartres, Dieppe • Greece Athens, Crete (Heraklion, Hania, Agios Nikolaus), Rhodos, Delos, Mykonos, Santorini, Paros, Naxos, Delphi, Olympia • Hungary Budapest • Ireland Dublin, Shannon, Limerick, Kildare, Waterford, Cork, Blarney, Cork, Killarney, Galway, Cliffs of Moher, Ring of Kerry • Italy Sicilia (Taormina, Palermo, Agrigento) Naples, Amalfi Coast, Rome, Perugia, Florence/Tuscany, Bologna, Trieste, Venice, Milan, Genoa, Portofino, Santa Margarita, Orvieto, Assisi, Capri, Pisa • Malta Valletta, Gozo • Monaco Monte-Carlo • Montenegro Svetistefan Island, Budsva • Norway Oslo, Bergen, Lillehammer • Netherlands Amsterdam, Rotterdam • Portugal Lisbon, Porto, Sintra, Cascais, Faro, VillaReal, Evora, Funchal, Algarve, Obidos, Vilamoura • United Kingdom London, Birmingham, Bristol, Norwich, York, Chester, Bath, Brighton • Slovakia Bratislava • Slovenia Ljubljana • Sweden Stockholm, Falun • Switzerland Zurich, Geneva, Lausanne, Lugano, Lucerne, Zermatt, St.Moritz • Czech Republic Prague
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