SlideShare a Scribd company logo
Ed Davidson
@ @davidsonea
General Assembly London
18th
June 2014
Fast tracking user
acquisition
2
Who I am Who I’m not
GENERAL ASSEMBLYFAST TRACK USER ACQUISITION
3
• Frameworks, Exercises, The Meat
• Lean Marketing
• Choosing early-stage channels
• Conversion basics and tracking
• TIMITI
• Upcoming opportunities
What we will cover
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
4
• Introductions
• What you want to get out of the session
Who are You?
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
5 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
Framework 1 – Media types
Paid Owned
Earned
Converged
Sponsorship
Advertising
Paid search
Site
Blog
Youtube
channel
Twitter
account
WOM
Press
coverage
Buzz
6
Build awareness KPIs – UV, fans, Audience share
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
Framework 2 - RACE
Building
awareness
Interaction with a
brand
Goals
Repeat
and delight
7 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
Framework 3 – Conversion funnel
Impressions
Or eyeballs
- Remarketing
- Shopping cart abandonment
Communications- Shareability
- Member
Get member Tracking
-N.b – Closed loop reporting
Goal 4 Sales
Visits
Goal 1 – Email sign-up
Goal 2 - registration
Goal 3 –
shopping
basket
AB split
testing
Product improvements
8
CPA = Cost per action
LTV = Lifetime value
LTV – CPA = Profit!
ROI or ROAS = Return on Investment/advertising spend
Optimising requires measuring everything in between.
•Click-through rate (CTR)
•Cost per click (CPC)
•Conversion rate (CR)
•Average order value (AOV)
Marketing Jargon - KPI’s
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
9 FAST TRACK USER ACQUISITION
running Lean
GENERAL ASSEMBLY
10
“A startup is a temporary organisation designed
to search for a repeatable and scalable
business model” – Steve Blank
“Less Transformers, more Blair Witch Project” –
Ryan Holiday
Test, measure, learn: TIMITI
Lean startup Marketing
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
11 FAST TRACK USER ACQUISITION
Traffic light system
GENERAL ASSEMBLY
As you progress, your business model isn’t fiction, it’s fact.
= Happy Investors!
12 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
What if scenarios
Attraction
Convert to Leads
Convert to Sales
Costs
Profitability
Average order value
13
• Think about your own Conversion funnel.
- What are your conversion Key Performance
Indicators?
- What actions do you want your customer’s to take?
- Registration, Email sign-up, phone call
- What assumptions are you trying to validate?
5-10 mins
Exercise 1
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
14
No mums!
•Customer personas, Customer journey mapping
•Treat it like a tap
•No one-off traffic yet
•Fast cycle times – “Measure” and “Validate”
•Continuous customer reference and feedback loops
•Branding slowly but surely
•Make big bets on big wins
What makes a good Early-stage
marketing channel?
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
15 FAST TRACK USER ACQUISITION
What does this mean?
Paid, I’m afraid!
GENERAL ASSEMBLY
16
Anything people search for – AdWords
Demographic targeting – Facebook
Interest targeting – Twitter and Facebook
Social/viral seeding – Facebook and Twitter
Physical products – Kickstarter
B2B – Go sell – LinkedIn and Quora to answer people’s queries
Choosing your Channels
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
17
Your First 1,000 Customers
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
18
• Auction
• Ad position
• Account structure
• Keywords
• Quality score
• Campaign history
Adwords overview
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
19
• In theory 1p more than the ad below you
The auction
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
http://www.wordstream.com
Ad rank CPC Bid Quality
Score
20
• Keyword relevance – matching
• Ad relevance – click through ratio
• Landing page experience – Engagement rate
Quality score
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
21 FAST TRACK USER ACQUISITION
Ad positioning options
GENERAL ASSEMBLY
22
structure
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
• Network choice
• Naming structure
• 1 goal per campaign
• Ad groups – Keywords
ads bids
• 3 ads per Ad group
• Automated rules
• Daily campaign
budget
• Automatic or manual bidding
23
Keywords
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
• Customer personas
• Your idea, your site, your products
• The competition
• Tools
– Google’s Keyword Planner
• Average monthly stats, competition levels, Average
CPCs
– SpyFu or Ubersuggest
– Similarweb
24
Keyword match types
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
• Broad match - Misspellings, synonyms, longer phrases
including keywords
• Phrase match – Phrase, close variations of that phrase
• Exact match – Exact term and close variations of that
exact term
• Negative keywords – Make sure ad doesn’t appear
25
Ad creative
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
- 25 characters for headline,
- 70 characters to explain what you
- 35 characters of display url
26 FAST TRACK USER ACQUISITION
The triangle
trick
GENERAL ASSEMBLY
27
• Assume everything has history
• Campaigns, ad groups, ads, keywords
• YOUR DOMAIN!!!
• Pause poor performers quickly.
Account history
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
28
• Mock out your Campaign structure.
- Which campaigns would you use?
- Which keywords relate to your business goal?
- Which themes could each keyword be grouped to?
- Which ad copy would you test?
5-10 mins
Exercise 2
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
29 FAST TRACK USER ACQUISITION
Conversion
Turning clicks into cash
GENERAL ASSEMBLY
30 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
31 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
32
Landing page best practice
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
Landing page 1 Landing page 2
33
• Relevance
• Integration with referral source
• Sufficient detail
• Page length
• Meaningful graphics
• Signposts – Call to actions
Lots more opportunities to Test
Landing page guidance
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
34
• At least 3 pages of good unique content
• Terms of service & Privacy Policy
• Optimised meta titles, H1, Body
Do not go live without:
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
35
• Sketch out an optimised landing page for your
business.
Think:
- Relevance, integration, detail, sign-posts, length
- Headline, image, data collection, call to action
5-10 mins
Exercise 3
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
36 FAST TRACK USER ACQUISITION
Paid Social
new ways of targeting
GENERAL ASSEMBLY
37
• People don’t always search
• A relationship – often more fruitful
• Conversion starts with the networks themselves
Average Facebook user - 15 mins per day!
Social paid channels
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
38
• 1 billion active users
– 24 Million UK
• 64% Active mobile user
• Self service for ads in 2009
• Options
– Boost page engagement
– Increase page likes
– Traffic to your site
– App installations
FACEBOOK
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
39
• Experiment - ad formats
• Build an audience
• Build conversations to become conversions
• Make it engaging, you are pulling people away from
pics of cats….
Facebook Tips
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
40
Advertising - Placements
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
• Sponsored results in search bar
• Right rail – tighter creatives
• Newsfeed – sponsored story
• FB exchange – retargeting
41
Ad creative
• Text
• Image
• Social endorsement
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
42
• Targeting
– Geo, Age, Gender
– Connections and friends of connections
– Sexual orientation and relationship status
– Education
• Advanced
– Custom audiences and Look alike groups retargeting
– Search retargeting FBX – Perfect Audience
• CPM or CPC
Targeting and budget
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
43
• 200 million active users
– 15 million in the UK
• 80% mobile
• Launched on self service end of last year
TWITTER
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
44
Types of ads
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
45
• Account or Tweets
• Keywords
• Interests or followers
• Gender
• Device
• Tailored audiences
Targeting
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
46
• Optimise for a click-through
• Remove #hashtags, @handles & pics and focus on
the link
• Keep tweets colloquial very different from a search
ads
Twitter ad tips
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
47
• Discuss what would be the most appropriate Paid
social network for your business?
- Why are your customers using this network?
- What targeting options would you want to use?
- What would be the type of creative you would use to
increase conversion rates?
5-10 mins
Exercise 4
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
48 FAST TRACK USER ACQUISITION
Early engagement
Opening up the Comms
channels
GENERAL ASSEMBLY
49
• Mailchimp – So many intergrations
• Auto responders – Mixpanel or Intercom.io
• Engage directly with customers
• Turbo charge early adopters
– Share their experience
– Member get member schemes
– Build up product reviews
Email
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
50
• Olark or Bold chat
• Prompt to engage
• Hear about opinions earlier – make changes quicker
• In App through Appentive
Live chat
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
51 FAST TRACK USER ACQUISITION
Future opportunities
Get in there quick
GENERAL ASSEMBLY
52
• Instagram – 8 mins a day – 130 Million active users
– Owned by Facebook
– Looking to monetise
– First ads for large businesses in the – Mixed response
• Pinterest – 15 mins a day – 50 million active users
– Personalised pin recommendations
– Rich pins – Recipes, articles, product
movie and now place
Looking to the future
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
53
• Facebook Power editor
• Adwords Editor
• Google Keyword Planner – Keyword research.
• MailChimp for email
• Google Analytics or Mixpanel
• Strikingly – Simple landing pages
• People per hour – Freelancers
• Mouse flow and Crazy egg
• Olark Live chat
early stage Tools
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
54
Takeaways
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
• Targets, budgets and funnels
• Measure everything - TIMITI
• Know your customers
• Test your channels
• Consider conversion
• Engage
55
Wider reading
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
• http://www.hubspot.com/
• http://econsultancy.com/uk/blog
• http://adwords.blogspot.co.uk/
• http://www.searchenginejournal.com/
• http://unbounce.com/blog/
• http://www.socialmediaexaminer.com/
• http://growthhackers.com/
• https://www.growthhacker.tv/
56
@davidsonea
edwardadavidson@gmail.com
LinkedIn – Edward Davidson
Stay in touch
FAST TRACK USER ACQUISITION GENERAL ASSEMBLY

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Fast tracking user acquisition june 14

  • 1. Ed Davidson @ @davidsonea General Assembly London 18th June 2014 Fast tracking user acquisition
  • 2. 2 Who I am Who I’m not GENERAL ASSEMBLYFAST TRACK USER ACQUISITION
  • 3. 3 • Frameworks, Exercises, The Meat • Lean Marketing • Choosing early-stage channels • Conversion basics and tracking • TIMITI • Upcoming opportunities What we will cover FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 4. 4 • Introductions • What you want to get out of the session Who are You? FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 5. 5 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY Framework 1 – Media types Paid Owned Earned Converged Sponsorship Advertising Paid search Site Blog Youtube channel Twitter account WOM Press coverage Buzz
  • 6. 6 Build awareness KPIs – UV, fans, Audience share FAST TRACK USER ACQUISITION GENERAL ASSEMBLY Framework 2 - RACE Building awareness Interaction with a brand Goals Repeat and delight
  • 7. 7 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY Framework 3 – Conversion funnel Impressions Or eyeballs - Remarketing - Shopping cart abandonment Communications- Shareability - Member Get member Tracking -N.b – Closed loop reporting Goal 4 Sales Visits Goal 1 – Email sign-up Goal 2 - registration Goal 3 – shopping basket AB split testing Product improvements
  • 8. 8 CPA = Cost per action LTV = Lifetime value LTV – CPA = Profit! ROI or ROAS = Return on Investment/advertising spend Optimising requires measuring everything in between. •Click-through rate (CTR) •Cost per click (CPC) •Conversion rate (CR) •Average order value (AOV) Marketing Jargon - KPI’s FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 9. 9 FAST TRACK USER ACQUISITION running Lean GENERAL ASSEMBLY
  • 10. 10 “A startup is a temporary organisation designed to search for a repeatable and scalable business model” – Steve Blank “Less Transformers, more Blair Witch Project” – Ryan Holiday Test, measure, learn: TIMITI Lean startup Marketing FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 11. 11 FAST TRACK USER ACQUISITION Traffic light system GENERAL ASSEMBLY As you progress, your business model isn’t fiction, it’s fact. = Happy Investors!
  • 12. 12 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY What if scenarios Attraction Convert to Leads Convert to Sales Costs Profitability Average order value
  • 13. 13 • Think about your own Conversion funnel. - What are your conversion Key Performance Indicators? - What actions do you want your customer’s to take? - Registration, Email sign-up, phone call - What assumptions are you trying to validate? 5-10 mins Exercise 1 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 14. 14 No mums! •Customer personas, Customer journey mapping •Treat it like a tap •No one-off traffic yet •Fast cycle times – “Measure” and “Validate” •Continuous customer reference and feedback loops •Branding slowly but surely •Make big bets on big wins What makes a good Early-stage marketing channel? FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 15. 15 FAST TRACK USER ACQUISITION What does this mean? Paid, I’m afraid! GENERAL ASSEMBLY
  • 16. 16 Anything people search for – AdWords Demographic targeting – Facebook Interest targeting – Twitter and Facebook Social/viral seeding – Facebook and Twitter Physical products – Kickstarter B2B – Go sell – LinkedIn and Quora to answer people’s queries Choosing your Channels FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 17. 17 Your First 1,000 Customers FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 18. 18 • Auction • Ad position • Account structure • Keywords • Quality score • Campaign history Adwords overview FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 19. 19 • In theory 1p more than the ad below you The auction FAST TRACK USER ACQUISITION GENERAL ASSEMBLY http://www.wordstream.com Ad rank CPC Bid Quality Score
  • 20. 20 • Keyword relevance – matching • Ad relevance – click through ratio • Landing page experience – Engagement rate Quality score FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 21. 21 FAST TRACK USER ACQUISITION Ad positioning options GENERAL ASSEMBLY
  • 22. 22 structure FAST TRACK USER ACQUISITION GENERAL ASSEMBLY • Network choice • Naming structure • 1 goal per campaign • Ad groups – Keywords ads bids • 3 ads per Ad group • Automated rules • Daily campaign budget • Automatic or manual bidding
  • 23. 23 Keywords FAST TRACK USER ACQUISITION GENERAL ASSEMBLY • Customer personas • Your idea, your site, your products • The competition • Tools – Google’s Keyword Planner • Average monthly stats, competition levels, Average CPCs – SpyFu or Ubersuggest – Similarweb
  • 24. 24 Keyword match types FAST TRACK USER ACQUISITION GENERAL ASSEMBLY • Broad match - Misspellings, synonyms, longer phrases including keywords • Phrase match – Phrase, close variations of that phrase • Exact match – Exact term and close variations of that exact term • Negative keywords – Make sure ad doesn’t appear
  • 25. 25 Ad creative FAST TRACK USER ACQUISITION GENERAL ASSEMBLY - 25 characters for headline, - 70 characters to explain what you - 35 characters of display url
  • 26. 26 FAST TRACK USER ACQUISITION The triangle trick GENERAL ASSEMBLY
  • 27. 27 • Assume everything has history • Campaigns, ad groups, ads, keywords • YOUR DOMAIN!!! • Pause poor performers quickly. Account history FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 28. 28 • Mock out your Campaign structure. - Which campaigns would you use? - Which keywords relate to your business goal? - Which themes could each keyword be grouped to? - Which ad copy would you test? 5-10 mins Exercise 2 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 29. 29 FAST TRACK USER ACQUISITION Conversion Turning clicks into cash GENERAL ASSEMBLY
  • 30. 30 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 31. 31 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 32. 32 Landing page best practice FAST TRACK USER ACQUISITION GENERAL ASSEMBLY Landing page 1 Landing page 2
  • 33. 33 • Relevance • Integration with referral source • Sufficient detail • Page length • Meaningful graphics • Signposts – Call to actions Lots more opportunities to Test Landing page guidance FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 34. 34 • At least 3 pages of good unique content • Terms of service & Privacy Policy • Optimised meta titles, H1, Body Do not go live without: FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 35. 35 • Sketch out an optimised landing page for your business. Think: - Relevance, integration, detail, sign-posts, length - Headline, image, data collection, call to action 5-10 mins Exercise 3 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 36. 36 FAST TRACK USER ACQUISITION Paid Social new ways of targeting GENERAL ASSEMBLY
  • 37. 37 • People don’t always search • A relationship – often more fruitful • Conversion starts with the networks themselves Average Facebook user - 15 mins per day! Social paid channels FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 38. 38 • 1 billion active users – 24 Million UK • 64% Active mobile user • Self service for ads in 2009 • Options – Boost page engagement – Increase page likes – Traffic to your site – App installations FACEBOOK FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 39. 39 • Experiment - ad formats • Build an audience • Build conversations to become conversions • Make it engaging, you are pulling people away from pics of cats…. Facebook Tips FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 40. 40 Advertising - Placements FAST TRACK USER ACQUISITION GENERAL ASSEMBLY • Sponsored results in search bar • Right rail – tighter creatives • Newsfeed – sponsored story • FB exchange – retargeting
  • 41. 41 Ad creative • Text • Image • Social endorsement FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 42. 42 • Targeting – Geo, Age, Gender – Connections and friends of connections – Sexual orientation and relationship status – Education • Advanced – Custom audiences and Look alike groups retargeting – Search retargeting FBX – Perfect Audience • CPM or CPC Targeting and budget FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 43. 43 • 200 million active users – 15 million in the UK • 80% mobile • Launched on self service end of last year TWITTER FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 44. 44 Types of ads FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 45. 45 • Account or Tweets • Keywords • Interests or followers • Gender • Device • Tailored audiences Targeting FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 46. 46 • Optimise for a click-through • Remove #hashtags, @handles & pics and focus on the link • Keep tweets colloquial very different from a search ads Twitter ad tips FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 47. 47 • Discuss what would be the most appropriate Paid social network for your business? - Why are your customers using this network? - What targeting options would you want to use? - What would be the type of creative you would use to increase conversion rates? 5-10 mins Exercise 4 FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 48. 48 FAST TRACK USER ACQUISITION Early engagement Opening up the Comms channels GENERAL ASSEMBLY
  • 49. 49 • Mailchimp – So many intergrations • Auto responders – Mixpanel or Intercom.io • Engage directly with customers • Turbo charge early adopters – Share their experience – Member get member schemes – Build up product reviews Email FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 50. 50 • Olark or Bold chat • Prompt to engage • Hear about opinions earlier – make changes quicker • In App through Appentive Live chat FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 51. 51 FAST TRACK USER ACQUISITION Future opportunities Get in there quick GENERAL ASSEMBLY
  • 52. 52 • Instagram – 8 mins a day – 130 Million active users – Owned by Facebook – Looking to monetise – First ads for large businesses in the – Mixed response • Pinterest – 15 mins a day – 50 million active users – Personalised pin recommendations – Rich pins – Recipes, articles, product movie and now place Looking to the future FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 53. 53 • Facebook Power editor • Adwords Editor • Google Keyword Planner – Keyword research. • MailChimp for email • Google Analytics or Mixpanel • Strikingly – Simple landing pages • People per hour – Freelancers • Mouse flow and Crazy egg • Olark Live chat early stage Tools FAST TRACK USER ACQUISITION GENERAL ASSEMBLY
  • 54. 54 Takeaways FAST TRACK USER ACQUISITION GENERAL ASSEMBLY • Targets, budgets and funnels • Measure everything - TIMITI • Know your customers • Test your channels • Consider conversion • Engage
  • 55. 55 Wider reading FAST TRACK USER ACQUISITION GENERAL ASSEMBLY • http://www.hubspot.com/ • http://econsultancy.com/uk/blog • http://adwords.blogspot.co.uk/ • http://www.searchenginejournal.com/ • http://unbounce.com/blog/ • http://www.socialmediaexaminer.com/ • http://growthhackers.com/ • https://www.growthhacker.tv/
  • 56. 56 @davidsonea edwardadavidson@gmail.com LinkedIn – Edward Davidson Stay in touch FAST TRACK USER ACQUISITION GENERAL ASSEMBLY

Editor's Notes

  1. This is Edward Davidson. That is an FBI mugshot. If you’re a fan of googling yourself, I will find it difficult to shift this man. Fast Eddie. The Spam King. Until his unfortunate early demise, he was one of the US’s most prolific email spammers. Now we should be pushing the boundaries in early stage marketing, and there are a lot of phrases around the fake it till you make it. But I think this is a step too far.
  2. Don’t want to dwell too much on frameworks, I want this to be as practical session as possible, but I think it’s important to think about a few grounded frameworks How you can use Lean start-up movement in marketing for your approach to choosing activities and channels – it’s not just for the product flyboys and girls How this can be applied to different channels – how you can get results back quickly and make decisions on validation of your results Optimise throughout all stages of the the conversion process and use quick wins to improve your results
  3. Reach - Build awareness KPIs – UV, fans, Audience share Act - Interact with the brand online. KPIs – Bounce rate, Pages per visit, product page conversion Convert – Get them to take an action Engage - Building customer fans and relationships through time to achieve – Delight them through the process
  4. Dave McClure’s. Pirate metrics. Another way to look at it is: Pirate metrics: A.A.R.R.R Acquisition, Activation, Retention, Referral, and most importantly Revenue
  5. Net or gross profit you expect to gain over the entire lifetime with that individual
  6. Measure, build, learn – a cycle of knowledge building Be Nimble. Quick. Agile. Flexible. Be fluid. Spend more time executing and less time planning. See the results and then optimise.
  7. Not just for our Product Brethen What this means for marketing: Ryan holiday: Growth hacker marketing Move fast but keep a back log of upcoming work Stay focused – Have weekly standups and review bum downs, so that you know exactly what’s going on with the data – enabled to make quick decisions Tackle projects with foresight Think in terms of sprints Structure your team to work in the same way as a Product Scrum
  8. Targets set in terms of costs and conversion Steady improvements will show progress of how marketing spend is being converted as the product improves
  9. Once you have a feel for the traffic light process you can start developing “what if” scenarios to forecast improvements in the type of traffic is going to convert. Play with each of these scenarios to see what is likely to have the best effect Some are variable costs, some are fixed COGS = cost of goods sold
  10. At the earliest stage, your looking to test, and learn as quickly as possible. You may get sales from the people you know, but this may actually distort perceptions and lead to you going down the wrong track. Driving traffic to a very simplistic site enables you to prove your assumptions more quickly and learn faster. At the earliest of stages, you don’t even need any form of product. You can be just validating through a customer’s interest LOPA – Leverage other people’s audience.
  11. Going back to the Media overlays “Owned” media takes time to develop, test and scale. You should be slowly building out the product based on feedback from customers “Earned” is even longer as you have to build up the trust and engagement with internal and external communities. “Paid” sources can be set-up quickly and within hours to start validate
  12. Think again of that Framework of the Conversion funnel – well it also goes far further up into thinking about the awareness stage – channels that you select often are targeting people at different times in their purchasing funnel. A message in Facebook’s news feed will be very different from an adwords creative served after someone has searched for a longtail term. Kickstarter or Indiegogo – create slick videos and images 44% of Kickstarter projects have reached their funding goals Niche content networks Analogies: Hansel and Gretal - Pull marketing is the sweets that pull them in Push – blowing their house down The right platform for the right product
  13. Understand the taps that work for you? Building awareness Getting people searching for your product Engaging with them to build early power users. As much as you want to relieve them of their money “Getting on Hacker news is great for ego, not great for validating your business model or scaling to the right customers who actually have a need for your product – Quantblocks
  14. 60% of adverting spent through PPC 90% marketshare in the UK. I could do a whole week of sessions on Adwords. I’m going to go over the fundamentals: You can start off simple and then scale it up. But it’s really important you get the basics right as you’re starting to build up your campaign in order for you to have the best results and build a decent structure for your account which is going to put you in good stead for when you start building momentum. Keyword analysis and Competitor analysis is hugely important before you start taking actions.
  15. The user finds the ads that are relevant to what they’re looking for AND Advertisers connect to potential customers at the lowest possible price Also: Google remains the go to place for this matching potential and rakes in Billions of dollars in ad revenue Higher the ads rank the more likely they will be to be clicked on and therefore to drive traffic to your site
  16. Relevance, relevance, relevance – This is how Google is looking to reward you Smaller highly targeted ad groups – use of negative keywords will help quality score Put in place a structured approach to improve relevant ad creative for different keywords based on copy effectiveness and campaign structure
  17. Standard ad targeting through text ads, display media creatives, even video Partner advertising options like AOL Placement targeting enables you to increase your reach Other opportunities to retarget to the users that came to your site Search network Google itself, Google maps, images, shopping and AOL Display network Adwords Google partnering network; Youtube and Gmail
  18. Search network, An adwords account can have up to 25 campaigns and each campaign can have 100 ad groups, each ad group can have 100s of keywords. Get the naming conventions right in your account from the start Search network network only Don’t have “Campaign 1” One goal per campaign – e.g. separate out product lines. At least 3 ad groups per campaign – but use as tightly themed ad groups as possible. If in doubt better to err on the side of more ad groups then less Use automated rules – Pause campaigns at a particular threshold 5. Daily budget is set at campaign level and cost per click at Ad group level
  19. The heart of your campaign. Create a killer keyword list: Do some background search first. What references to your customers use. Use tools to help you. Use the free Keyword planner to understand average search volumes for search term, levels of competition and likely CPCs. The more variations you find, the greater your reach is likely to be. Use these tools with a pinch of salt as the results suggested are estimations Try and cut out generic, irrelevant or obscure If the terms are too specific they will be unlikely to generate any results – and we’re looking for quick results. Broad match – widest possible group – Missspellings, synoyms, related variations Broad match modifier – Close variations but no synonyms – missspellings, singular and plural forms, Abbreviations and acronyms Exact match – Exact term and close variations of that term Negative match - List of negative keywords – works that will stop your ads from being shown – “free” or “returns” for example Make sure you don’t use the same keyword multiple times in the same campaign as this will count against you
  20. The heart of your campaign. Create a killer keyword list, you will build better campaigns, but you will also have a better understanding of your business which will help shape your content marketing plan and how you approach SEO. Do some background search first. What references to your customers use. Use tools to help you. Use the free Keyword planner to understand average search volumes for search term, levels of competition and likely CPCs. The more variations you find, the greater your reach is likely to be. Use these tools with a pinch of salt as the results suggested are estimations Try and cut out generic, irrelevant or obscure. If the terms are too specific they will be unlikely to generate any results – and we’re looking for quick results. Phrase match is the best option. Broad match – widest possible group – Missspellings, synoyms, related variations Broad match modifier – Close variations but no synonyms – missspellings, singular and plural forms, Abbreviations and acronyms Exact match – Exact term and close variations of that term Negative match - List of negative keywords – works that will stop your ads from being shown – “free” or “returns” for example. Helps reduce costs and increase return on Investment. Negatives can be added at Ad group and Campaign level Make sure you don’t use the same keyword multiple times in the same campaign as this will count against you
  21. High level of relevance; clear, specific and compelling – but mainly, people don’t read ads they scan them Make sure your ads get approved Landing pages need to work not have a pop up or squeeze pages Who are your ads for? Who are you competing with for each search term? What is your unique selling point? Starting a story that continues in your landing page As close as possible to the search query Use numbers – save up to 30% - this will break up the text. Make a compelling offer. Manage people’s expectations – tell them what they’re going to do What is the benefit to the user. Intentional space. Use symbols if you’ve got them – trademarks It’s not possible to specify creative for desktops and Tablets but if your site isn't optimized for mobile then reduce the volume to 0% Using Ad extensions – these can only be used at campaign level – Enhanced campaigns were launched in July of last year Site links – enable the customer to quickly navigate directly to areas of your website creating a better experience Local extensions – Help people who are nearby find a local shop Call extensions – Connect users to your business directly by phone Seller ratings - Trust pilot review Review extensions – If someone mentions you within a recognised Media outlet and you can use the quote App extensions Test different ads for each ad group Use the ad preview and diagnosis tool to make sure your ads are actually appearing, and if any reason they are they are being blocked
  22. Exercise – which one of these ads would you be most likely to click on? We’ve had great results from people clicking on ads where the bold element of the keyword creates a triangle, and therefore gets the ads to stand out Group keywords based on if the advert turns bold
  23. Think about preparation For a start up you need at least 3 pages of content including Terms of Service and Privacy Policy Although you want to move fast, you also want to make sure that you don’t make mistakes early on in your company’s development Once you’ve started your account you need to make sure that you’re considering the impact You don’t want to fire and forget. You should be continuously managing and optimising your campaign
  24. Usability, accessibility, Persuasion, trust in the brand Google analytics content experiments Optimizely
  25. Ideas on good taps? Hacker news impact Great for ego, not great for validation & scaling – Quantblocks.
  26. Going back to the Media states – this is where there is cross over between paid, earned and owned Higher up the search funnel, may draw people in directly or may start the process where they will again convert
  27. Average click through rates of under 1%
  28. - Engagement rates for Facebook – 0.20% Engagement rates for Twitter 1-3% People on average spend 2 times more as a customer when they like a page Use the Power Editor to get a far better insight rather than
  29. Use the Power Editor –Never Boost your posts Promoted posts & other newsfeed ads are most effective Can bid in CPM or CPC Optimise for Clicks or manually bid for clicks Make sure you include social elements – these are most powerful elements if you’ve managed to build them up Get granular with targeting. I was speaking to a guy yesterday who wall drilling down into targeting people who had liked
  30. Use social elements. 25 characters for ad title. 135 characters for the ad copy. Static image – use bold images that resonate with target audience – different from Facebook colour scheme Creative rotation to avoid decay Try promotions to build interactions – you want as many Comments engagements, likes and clicks on your ads
  31. Connections – Targeting people who already have a connection with you or not – Liked your page, joined your group, or used your App in the last 30 days Install Facebook conversions for tracking and auto-optimisation Use registration using Facebook connect – easier for people to sign in and collect all of the useful information Focus on click through rate – High click through rates make everything easier and have a lower CPC Facebook have really improved the structure of campaigns, similar to the detail of adwords Each Ad in an Ad set should have the same targeting
  32. You should be testing Twitter as there are still opportunities to engage with people in a slightly different way Research who your target audience follow tweet and retweet Use registration through Twitter Connect Install Twitter conversion Pixel – Better tracking and automation
  33. Promoted Accounts to gain followers Promoted tweets – at the top of every relevant search. In the search results for a Promoted trend Also in partners like Tweet deck and Hoot suite A promoted tweet will appear only once
  34. Match types that are the same as adwords Device is useful if you don’t have a responsive website Create many campaigns – each targeting a niche audience
  35. Ideas on good taps? Hacker news impact Great for ego, not great for validation & scaling – Quantblocks.
  36. Ideas on good taps? Hacker news impact Great for ego, not great for validation & scaling – Quantblocks.
  37. A couple of platforms who it’s worthwhile keeping track of in the future – Especially as the world gets more an more pictorial. For all of these organisations, the challenge will be to find a happy medium between mortising the platforms and hemorrhaging users. The world is going visual, so think which images define your brand. Visual content works best for people to engage with and Share. Instagram Omnicom signed $40 million deal Phone contests Engage; like other peoples photos, Follow from other social media platforms, Include your hashtags Follow other brands on Instagram Pinterest - Rand Fishkin – predicts that by the end of 2014, more traffic sent by Pinterest than Twitter in the US More personalised experience through the home feed Rich pins – product pins, Receipe pins, Movie pins Work in the same way as Schema for your website – highlight additional information for Loads more information from the originator site Reasons to use Automatically get updated with content Additional information making it more useful and Free price alerts – members will receive information when ever a price of an item drops Why not try pinning quotes or answering questions using tools like Share As Image, or add an overview of your site with Pinstamatic or Snapito. For brands to engage they need to: Fit in with the communities unwrittten laws Enhancing the user experience – adding something, not shouting the brand message from a megaphone Try and be participatory with the audience – get involved in the conversation – but more important – get people involved in the activity you’re developing Don’t just broadcast Getting to know the brand and feel like an insider People are more likely to follow people – be a person rather than a company 80% of the pins on Pinterest are repins Go to active boards to pin Wearable Tech - Functional use to start off with – surgery, photography,
  38. Ideas on good taps? Hacker news impact Great for ego, not great for validation & scaling – Quantblocks.
  39. For all of these organisations, the challenge will be to find a happy medium between mortising the platforms and hemorrhaging users More personalised experience through the home feed Rich pins – product pins, Receipe pins, Movie pins Loads more information from the originator site
  40. For all of these organisations, the challenge will be to find a happy medium between mortising the platforms and hemorrhaging users More personalised experience through the home feed Rich pins – product pins, Receipe pins, Movie pins Loads more information from the originator site