Implementing Live Chat in Your Contact CenterLarisa Thomas
Are you thinking about implementing Live Chat in your contact center? There are some things you should consider before rushing in - things that will help you decide if Live Chat is really the right solution for your organization.
Presentation given to the Hinkler Chapter of BNI which quickly outlines what a business consultant does, how this differs from a coach and the huge impact of micro advising.
Consultant in a Flash - supplier promoPeter Bender
Outlines how businesses who offer advice (and don't we all do that?) can join Consultant in a Flash as a supplier. The result is more quotes and work from the types of clients you want in the areas you service.
Implementing Live Chat in Your Contact CenterLarisa Thomas
Are you thinking about implementing Live Chat in your contact center? There are some things you should consider before rushing in - things that will help you decide if Live Chat is really the right solution for your organization.
Presentation given to the Hinkler Chapter of BNI which quickly outlines what a business consultant does, how this differs from a coach and the huge impact of micro advising.
Consultant in a Flash - supplier promoPeter Bender
Outlines how businesses who offer advice (and don't we all do that?) can join Consultant in a Flash as a supplier. The result is more quotes and work from the types of clients you want in the areas you service.
Services are experiences. Managers should not focus only on service attributes ( functional benefits) to build a competitive advantage but to understand customers interactions as a sources of emotional responses that can create customer loyalty. It requires an understanding of the emotional process and an ability to emphatise with customers
Contact Center is a Gold Mine for Customer Experience Improvement Company-wideClearAction
For an updated version of this presentation: https://www.slideshare.net/clearaction/contact-center-is-a-gold-mine-for-customer-experience-improvement-companywide
Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results.
See https://ClearAction.com
People are and will always be the greatest asset and biggest differentiator of any organization, irrespective of whether they are our people or yours. The success of any organization will depend on how much they invest in their people.
The AceNgage Candidate engagement is designed to improve the overall candidate experience and improve the joining ratio It is a robust candidate relationship monitoring and feedback model to identify issues, their root causes and provide immediate assistance to ensure high degree of responsiveness and resolution to issues specific to offers, joining and experience
AceNgage was engaged by a leading IT company to conduct a study of employees who left from a particular department in the last 6 months. The organization was facing serious client dissatisfaction as attrition was high.
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
Performance Improvement: How Savvy Managers Create Measurable Change VFTNetworks
Annual performance reviews are a given in business. What is not a given is timely and meaningful feedback throughout the year. Yet research shows that providing ongoing feedback in smaller chunks, while situations and circumstances are still fresh in the employee’s mind, is more effective than a one hour meeting once per year.
Savvy managers know that frequent contact, recognition, and encouragement with honest and direct feedback regularly produce higher performing employees. Communication with simplicity, a focus on the future and support for employee self-tracking is a winning combination that yields measurable change.
In this workshop, learn how to:
Improve performance through honest and effective feedback
Create measurable change through consistent and positive feedback
Implement employee self-tracking of progress toward goals
Mitigate roadblocks to personal improvement
Use coaching strategies to enhance performance.
12 Customer Service Phrases You Can Never Go Wrong WithServetel
The quality of your customer service delivery is either a deal-breaker or maker. Here are 12 customer service phrases that will help you provide an excellent customer service for your business.
Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends.
This presentation will take you through some easy tips for an effective feedback campaign:
1. Short surveys
2. Consistent campaigns
3. Prompt action
4. Self evaluation
5. Get detailed feedback
Services are experiences. Managers should not focus only on service attributes ( functional benefits) to build a competitive advantage but to understand customers interactions as a sources of emotional responses that can create customer loyalty. It requires an understanding of the emotional process and an ability to emphatise with customers
Contact Center is a Gold Mine for Customer Experience Improvement Company-wideClearAction
For an updated version of this presentation: https://www.slideshare.net/clearaction/contact-center-is-a-gold-mine-for-customer-experience-improvement-companywide
Customer comments in the contact center are underutilized gold mines for guiding your whole company in improving and differentiating customer experience for stronger business results.
See https://ClearAction.com
People are and will always be the greatest asset and biggest differentiator of any organization, irrespective of whether they are our people or yours. The success of any organization will depend on how much they invest in their people.
The AceNgage Candidate engagement is designed to improve the overall candidate experience and improve the joining ratio It is a robust candidate relationship monitoring and feedback model to identify issues, their root causes and provide immediate assistance to ensure high degree of responsiveness and resolution to issues specific to offers, joining and experience
AceNgage was engaged by a leading IT company to conduct a study of employees who left from a particular department in the last 6 months. The organization was facing serious client dissatisfaction as attrition was high.
Transcript analysis is a powerful tool with a plethora of benefits. Businesses can leverage this technique to improve their overall customer experience, improve call center metrics, boost marketing campaigns and much more.
Learn more about this technique here and boost your business communication operations.
Performance Improvement: How Savvy Managers Create Measurable Change VFTNetworks
Annual performance reviews are a given in business. What is not a given is timely and meaningful feedback throughout the year. Yet research shows that providing ongoing feedback in smaller chunks, while situations and circumstances are still fresh in the employee’s mind, is more effective than a one hour meeting once per year.
Savvy managers know that frequent contact, recognition, and encouragement with honest and direct feedback regularly produce higher performing employees. Communication with simplicity, a focus on the future and support for employee self-tracking is a winning combination that yields measurable change.
In this workshop, learn how to:
Improve performance through honest and effective feedback
Create measurable change through consistent and positive feedback
Implement employee self-tracking of progress toward goals
Mitigate roadblocks to personal improvement
Use coaching strategies to enhance performance.
12 Customer Service Phrases You Can Never Go Wrong WithServetel
The quality of your customer service delivery is either a deal-breaker or maker. Here are 12 customer service phrases that will help you provide an excellent customer service for your business.
Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends.
This presentation will take you through some easy tips for an effective feedback campaign:
1. Short surveys
2. Consistent campaigns
3. Prompt action
4. Self evaluation
5. Get detailed feedback
Putter King Education - Physics (Level 2)putterking
Here you can learn all about the physics concepts that are hidden in miniature golf. Visit www.putterking.com for more info.
Level 2 - Princess
Area of focus: force and motion
Topics covered:
> Force
> Gravity
> Law of Universal Gravitation
> Mass vs. weight
> Newton’s First Law of Motion
> Newton’s Second Law of Motion
> Newton’s Third Law of Motion
Here you can learn all about the math concepts that are hidden in miniature golf. Visit www.putterking.com for more info.
Level 1 - Prince
Area of focus: angles
Topics covered:
> Parts of an angle
> Labeling angles
> Types of angles
6 REASONS WHY SUCCESSFUL COMPANIES HIRE A VIRTUAL ASSISTANTDaniel Ramsey
Adding a virtual assistant to your team brings many benefits. They are generally much more affordable than hiring in-house and have the skills and flexibility to support several aspects of your business. The virtual professionals at MyOutDesk are a step above the average virtual assistant with only 2% of applicants making the final grade.
This deck provides a quick overview of how partnering with a PEO can help simplify and grow your business. It is a brief and informative introduction to what a PEO is and the services that we provide. Enjoy!
Indigo Strategic offer a range of strategic outsourcing Payroll & HR solutions, specifically designed to give your businesses the capacity you require to flourish. With a flexible array of packages, we have options geared for all sizes of businesses. We will tailor our approach to your exact requirements. Whilst Indigo Strategic is a relatively new operation within the outsourcing sector, our directors have been providing HR, Payroll and financial services solutions for decades. https://indigostrategic.co.uk/
Why Business Owners Should Hire Remote Accountants for Accounting Operations....Chirag koshti
Discover the benefits of hiring remote accountants for your business! Explore how remote accounting professionals can streamline your accounting operations, save you time and money, and provide expert financial guidance. Learn why business owners are turning to remote accounting services for efficiency and flexibility in managing their finances.
We support our team of financial consultants with training and administrative support. Our consultants can either work through our company or contract direct to the client with their own company.
If your company needs to submit a Workforce Planning Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2EaV1u8
Our principals are Chartered Accountants with commercial & private practice experience. We understand your needs and what and who it takes to satisfy them.
Learn why to hire remote accountants for your accounting operations and the benefits you'll enjoy. Contact Prime Business Solutions for a free consultation.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
8. Manage your customer service accounts to ensure customer retention ?Let us provide a Fast Solution
9. What are the major advantages of hiring a FAST employee?
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11. Social Security and Medicare cost employers 7.65% of a base salary plus federal and state unemployment insurance.
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13. Virtual Business Administration Communicating and operating in the virtual business arena is easier today, because of our enhanced ability to maintain and manage instant communication. The beauty of hiring a virtual assistant is that you can utilize the service when you have determined the need. You can also discontinue the service at your discretion.