The document outlines a review of the ICTAC business and operational strategy at a university. It discusses the current functions and challenges of the ICT department. It then provides recommendations to define objectives, develop an IT strategic plan and roadmap, reorganize the ICT structure, obtain funding, and implement infrastructure initiatives like enterprise systems and a campus-wide network to address the challenges and better support the university's academic goals.

1. 1 REVIEWOFICTACBUSINESSANDOPERATIONALSTRATEGY
1.1 CURRENTFUNCTION OF ICTAC ANDITS SUB-UNITS
 Office of Director: consists of Ag. Director (1 senior Staff) and few Administrators (including
the Secretary). The office is responsible for the daily operation and general administration
of the ICTAC.
 Network Engineer: consists of two staff senior members, responsible for repairing and
managing the institution's computer systems and internet services.
 Technical Unit: consist of three Data Entry Clerk staffs and several IT/SIWES students,
responsible for repairing and assisting the network-engineering unit.
 CERPU: acronyms for Central Result Processing Unit, consists of several Data Entry Clerks -
at the NITDA computer Lab, entering student result data and getting it ready for approval at
both Faculty level and Business Committee.
 Programmers (now called systems analyst): This unit is responsible for development of
applications that aid/support the academic effective operation such as the result processing
and management the University's Registration Portal. However, the programmers now
called Systems Analysts are responsible for supervision of electronic exams.
 Float Sub-unit: There are currently two IT positions, functioning as floating position and /or
unit within the ICTAC Unit. The Principal Data Entry Officer (PEO), that works closely with
the Programmers in direct support of their operations. The second is Web Unit who
sometimes acts as a separate entity from ICTAC and the same time as sub unit. The Web
Unit consists of a few programmers now called Systems Analysts too.
1.2 CURRENTCHALLENGESOF ITSERVICESAT THE UNIVERSITY
 Inadequate alignment of IT systems to academic goals in order to adapt effectively to meet
the dynamic academic hassle;
 Lack of consideration of existing strategies, processes, relationships and objectives;
 Lack of realismin attention to the core need, active ownership of the project and/or the
ability to lead what is often a major change management programme;

2.  Lack of an agile, streamlined and flexible IT infrastructure as well as skilled personnel and/or
team work;
 Misconception of ICT administration and management to a traditional office administration;
 Failure to effectively address both current and future need;
 Resource constraints and budget limitation;
 In addition, lack of understanding of IS Organization's role from an 'IT support services
provider' to a business/academic enabler.
2 WHATS’NEXT
2.1 DEFINEREAL OBJECTIVES
 Define short-, medium- and long-term objectives in alliance to the teaching and research
operations
 Identify its measurable business objectives and benefits: this means the objectives must be
specific, measurable, achievable, realistic, and with a laid out timeline. Such as:
o Provision of hybrid IT Service model; supporting the institution with excellent learning
delivery system through efficient and effective integration and use of information
technology systems in the next 3 - 5 years.
o Become a productive Unit that maximize success rate by 40% and provide classroom
endorsement by 2018.
o Increase customer satisfaction by 80% by 2015.
o Ensure a good working relation and environment for employees to ensure they deliver
proper services to stakeholders by April 2016.
o Achieve suitable hardware/networking layout that willguarantee effective and secure
communication between Adekunle Ajasin University, its branches and its customers
(Staffs and Students and other stakeholders respectively).
o An effective online learning resource for institution by 2015; ensuring the 21stCentury
dreams and one of Nigeria's leading scholastic providers by 2018.
2.2 IT STRATEGIC PLAN, ITROADMAP AND ITFRAMEWORK
 Design and implement IT strategic plan and IT roadmap for growth and efficiency using the
right framework such as.

3. o ITIL - The IT Infrastructure Library: define IT as service management
o CobiT - Control Objectives for Information and Related Technology: define IT
governance
o CMMi - Capability Maturity Model Integration: defines software delivery
2.3 ICT RE-ORGANISATION
 Implement ICT Organisational Restructure initiatives. This includes new IT Career definition
to match professional and industry standard through:
o Organised structures based on deliverable not function
o Encourage personal and professional growth through on-the-job training and
conference opportunity to assimilate the necessary personal and organisational
changes
o Encourage innovation, creativity and collaboration
o Encourage fun, career opportunities and challenges
o Define the core and non-core activities
o Discover and nurture talents, even among the students
o Implement 24/7 flexible work environment for ICT professional and technical staff
2.4 FUNDING AND COSTING
 IT Costing and Funding: can be sought via corporation such as Microsoft and Google
initiative for Education, and credible and standard R&D operation for sector such as
Banking, Military, Government, Oil & Gas. Other corporation includes KPMG,
PriceWaterCooler, Chevron, and Total Ng. Fund can also be generated via:
o Departmental IT costing (Equipment and Service similar to that of Works and
Services) to minimise resource wastage, loss and theft
o Paid-Print services across campus for both staff and students
2.5 INFRASTRUCTURE INITIATIVE AND ERPIMPLEMENTATION
 Employ successful ERP strategy, Design and implement Enterprise Systems to support
business transaction and business processes all across the University structures. Examples
of this includes:
o Google Apps for Education: for communication, collaboration and document
management and so on at no cost

4. o Microsoft Dynamic CRM
o Microsoft SharePoint and Office 365: for collaboration and document management
o Microsoft Lynx: for communication
o Microsoft Azure: for IT infrastructure, Website, communication etc
 Design and implement IT Infrastructure Initiative: taking advantage of New Technologies
(Cloud, SaaS):
o Move some of university infrastructures such as document management, website,
networking, and server operation to the cloud services like Microsoft Azure, Amazon,
and Google where necessary. For example, Emailing systems via Google, web
application and file server to either of the three.
o Designand implement effectivecampus-wide network that allow fileand print sharing
o Implement VPN to allow staff member outside the campus to connect to the
University network
o Increase the internet speed to at least 50Mbs with unlimited bandwidth
o Audit existing equipment such as printers, scanners and PCs
o Installation of network printers per department/unit in lieu of multiple ones
2.6 BLOG, INTRANET AND INTERNET
 Design andimplementationofIntranet andInternet: Intranet is a publication of vital content
for staff while internet is a publication for potential students/staff and all relevant
stakeholders; as such both should be design to allow its relevant users complete the task they
came to do such as online payment, making request and checking of result. This will include
good learning management systems, admission and payment systems or even a blog. A good
website:
o Customer-centric- find out and focus relentlessly on what the customer really need
the sites for
o Content is critical, task completion and so is its leadership
 Design and implementation of blog/social networks: are instantly, easy updated website
that help business save time, money, strengthen customer relationships and improves search
engine ranking (also web-o-metrics) as well as communication. It’s also:
o For project managements and distributed workgroups: status report and deliverables
o Crisis management and additional PR channels

5. o Knowledge management – sharing industry research and white papers
o Serves as touch-points for manager development, performance, on-the-job training
and helps
3 HOWTO’S
 Understand various IT Frameworks highlighted above and apply accordingly
 Use quick-win tools, best of breed, industry templates and phased approach to deliver
 Adopt a change-management programme
 Integrate outsourcing decisions into the overall strategy/roadmaps
 Design and implement formal outsourcing process and perform capabilities analysis of the
suppliers
 Implement effective and efficient relationship management
 Set up R&D team in IT related courses to consult for private companies on behalf of the
institution
 Setup a global one-stop shop help-desk
 Employ more talents in the areas of:
o Web development and project management
o Information management specialist
o Database management
o IT service management
 Implement the solutions such as:
o Student’s admission, course registration and result processing and checking using the
same database for data consistence
o Implement EIS such as google apps for education (Gmail, Calendar, Document
management, site, file storage and mobile device security), outlook to manage the
email and calendar.
o Deploy learning and course management systems such as Moodle, Sakia or Atutor
o Blog using either google blogger (which is part of google apps) or WordPress
o Developed intranet and website that support latest technology and SEO
o Setup campus-wide networkormove the networkinginfrastructure tocloud

6. 4 CONCLUSION
 Move into the future: what’s new in the technology such as cloud and VPS
 Consider more cost-effective alternatives to in-house support and systemmanagement
 Overall benefits includes:
o Quick access to information
o Quick and secure file sharing as well as easy document management leading to
paperless environment
o Access to and 24/7 availability of ICT services
o Cost reduction and increase in productivity both in the administrative and academic
section.
o Access to and 24/7 availability of Data and student data consistence