Training slides by Professor Mark Reed from Fast Track Impact - find our more at: https://www.fasttrackimpact.com/training-courses

1. FACILITATING STAKEHOLDER WORKSHOPS

2. The power of
empathy and
authenticity to
turn a
challenging
situation around
Evaluating Impact
Learning from experience

3. Share a story of a workshop, meeting or conversation
that went wrong, and what you did (or could have done)
to turn the situation around, or…
What tools and techniques have you seen others use to
deal with challenging individuals or situations?
What worked and why?
Evaluating Impact
Learning from each other
Break
out

4. • Tools
• Techniques
• Tips
• Ideas
What worked and why?
Evaluating Impact
Learning from each other

5. •The number one reason workshops and
meetings go wrong…
Evaluating Impact
Facilitating impact

6. power
discrepencies and dynamics
left unmanaged to go wrong
Evaluating Impact
Facilitating impact

7. •Scenario: you have to stand in for a colleague
to manage a meeting with a group of
stakeholders you’ve never met before
• Before anyone has opened their mouth…
• How would you identify if there is a power
discrepancy?
• Someone with more or less power (perceived or real)
than others in the group?
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Facilitating impact
Comment
in chat

9. •Methods to manage the power for you
• No matter how much skill, experience or confidence
you have
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Facilitating impact

10. 1. Opening up
2. Analysing
3. Closing down
(deciding)

11. •Identify how each technique manages power for
you…
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Facilitating impact
Individual
task

12. •Emergency techniques to avoid a car-crash
meeting…
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Facilitating impact

14. •Your final challenge
•To have the courage to use the techniques
•Even when the most powerful person realizes
you are about to prevent them dominating, and
slaps you down
•It is because they are so powerful that its scary
•It is because they are so powerful that you must
summon your courage
•Courage is doing the right thing despite being
scared
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Courage for impact

15. •Raise your hand or add to the chat a
challenging situation you’ve experienced or
witnessed, or another issue you need to
overcome before you will feel comfortable
facilitating meetings/workshops with
stakeholders
•Brainstorm answers as a group (and hear
answers from Mark)
Evaluating Impact
Overcoming challenges

16. Evaluating Impact
Online workshops
•Familiarise yourself with platform (use meeting rather
than webinar settings)
•Eye-contact, lighting and frame, what you wear
•Don’t wear headphones (one less barrier)
•Curate your background
• Image/logo might look professional but may also cut out your hair or
hand gestures
• Seeing your office may help you connect more authentically with
your audience, but curate your background – what subliminal
messages does it send?

17. Evaluating Impact
Online workshops
•Engagement
• Bring people in individually by name before your start
time to increase proportion of cameras on
• Start with an ice-breaker
• Get people to reflect and make actions at regular
intervals to consolidate their learning, inspire others
and form intentions to act
• Encourage chat (inclusive)
• Polls, break-outs
• Jamboards etc

19. •From techniques to growing confidence and
influence…
Evaluating Impact
One last thing…

20. Comment
in chat
Open
mic

21. www.fasttrackimpact.com
@fasttrackimpact