Presentation on the FAB system of describing your products for successful marketing. Includes handy tools to help you develop your own powerful and punchy marketing tools.
produced under the OAS Femcidi Craft Enhancement Training; Written by Finola Jennings Clark for the Cultural Development Foundation, Saint Lucia
Are you selling the right way? Selling in 2016 is NOT the same as selling in 2006. Learn how to distinguish your selling techniques by promoting a benefit of your product over the feature.
Sales Training PowerPoint Presentation Slides SlideTeam
Improve sales skills using content-ready Sales Training PowerPoint Presentation Slides. Hone sales team knowledge and techniques with sales training PPT presentation templates. Outline an effective sales training plan to educate and enhance sales team knowledge about various products and services. This deck comprises of sales training PowerPoint designs such as training process, training timeline, about the product, product list, product rating, product roadmap, product comparison, product pricing, sales by region, competitor analysis, training evaluation, and more. Execute a complete professional sales training program. Implement innovative sales training techniques using ready-made sales training PPT presentation slideshow. Involve your team with various sales training ideas and aim towards making a sale. Educate your team and develop a professional sales force. Incorporate sales training PPT presentation complete deck to help your sales team learn and intensify their selling technique, skills, and processes. Grab professionally designed sales training PowerPoint presentation deck and improve the sales results. Brilliance is called an adjective, Our Sales Training PowerPoint Presentation Slides exemplify in every way.
The document discusses strategies for effectively selling life insurance. It contrasts two approaches: one focused on pitching the product features, and one focused on asking questions to understand the client's needs and goals. The second approach, using questions and answers (Q&A), is shown to be more effective as it keeps the focus on the client and allows the agent to propose a tailored solution. The document advocates for using Q&A techniques to gather valuable client insights and better explain how the product specifically addresses their needs and motivations.
Basic selling skills is necessary of people in all walks of life. Our sales training program focuses on effective selling skills. Salesmanship is a skill that can be developed through the learning of good selling techniques.
This document provides tips for transitioning from a peer role to a leadership role. It recommends meeting one-on-one with direct reports to clarify expectations, responsibilities, and goals. It also stresses the importance of setting boundaries in the new role, treating all employees equally, and being firm but fair with enforcement of policies. The document concludes by advising leaders to seek guidance from others who have made the transition successfully.
This document provides 24 ways to grow an MLM business. Some of the key suggestions include targeting the right people, being creative in presenting products and opportunities, focusing on customer interests, guiding customers in how to think about the company, making promotions exceptional, always seeking new potential customers, examining how you present yourself, telling the story of the business one part at a time without overwhelming, matching marketing to the business, personalizing communication, using reference letters, and making marketing the central mission.
Presentation on the FAB system of describing your products for successful marketing. Includes handy tools to help you develop your own powerful and punchy marketing tools.
produced under the OAS Femcidi Craft Enhancement Training; Written by Finola Jennings Clark for the Cultural Development Foundation, Saint Lucia
Are you selling the right way? Selling in 2016 is NOT the same as selling in 2006. Learn how to distinguish your selling techniques by promoting a benefit of your product over the feature.
Sales Training PowerPoint Presentation Slides SlideTeam
Improve sales skills using content-ready Sales Training PowerPoint Presentation Slides. Hone sales team knowledge and techniques with sales training PPT presentation templates. Outline an effective sales training plan to educate and enhance sales team knowledge about various products and services. This deck comprises of sales training PowerPoint designs such as training process, training timeline, about the product, product list, product rating, product roadmap, product comparison, product pricing, sales by region, competitor analysis, training evaluation, and more. Execute a complete professional sales training program. Implement innovative sales training techniques using ready-made sales training PPT presentation slideshow. Involve your team with various sales training ideas and aim towards making a sale. Educate your team and develop a professional sales force. Incorporate sales training PPT presentation complete deck to help your sales team learn and intensify their selling technique, skills, and processes. Grab professionally designed sales training PowerPoint presentation deck and improve the sales results. Brilliance is called an adjective, Our Sales Training PowerPoint Presentation Slides exemplify in every way.
The document discusses strategies for effectively selling life insurance. It contrasts two approaches: one focused on pitching the product features, and one focused on asking questions to understand the client's needs and goals. The second approach, using questions and answers (Q&A), is shown to be more effective as it keeps the focus on the client and allows the agent to propose a tailored solution. The document advocates for using Q&A techniques to gather valuable client insights and better explain how the product specifically addresses their needs and motivations.
Basic selling skills is necessary of people in all walks of life. Our sales training program focuses on effective selling skills. Salesmanship is a skill that can be developed through the learning of good selling techniques.
This document provides tips for transitioning from a peer role to a leadership role. It recommends meeting one-on-one with direct reports to clarify expectations, responsibilities, and goals. It also stresses the importance of setting boundaries in the new role, treating all employees equally, and being firm but fair with enforcement of policies. The document concludes by advising leaders to seek guidance from others who have made the transition successfully.
This document provides 24 ways to grow an MLM business. Some of the key suggestions include targeting the right people, being creative in presenting products and opportunities, focusing on customer interests, guiding customers in how to think about the company, making promotions exceptional, always seeking new potential customers, examining how you present yourself, telling the story of the business one part at a time without overwhelming, matching marketing to the business, personalizing communication, using reference letters, and making marketing the central mission.
The document discusses the importance of focusing on benefits rather than features when selling products or services. It emphasizes that benefits answer the question "what's in it for me" by providing value to customers, while features are simply descriptions of what a product can do. The document advises gathering information about customers by asking open-ended questions to understand their needs and priorities in order to speak to the benefits of the solution. Building long-term relationships allows sellers to become a resource for customers and solve their problems rather than just pitching features.
The document discusses the art of salesmanship, with a focus on selling pharmaceutical products. It outlines the key steps in the pharmaceutical sales process: prospecting, planning, approaching doctors, listening and asking questions, presenting the product while addressing objections, and closing the sale when the doctor understands the product and trusts the company. It emphasizes the importance of in-depth product and competitor knowledge, believing in the product, addressing the doctor's needs, and having courage to ask for the sale despite fears of rejection.
This document outlines 8 essential sales skills needed for excellent sales performance: researching prospects, planning meetings, creating rapport, asking questions, listening actively, presenting solutions, asking for commitment, and building relationships. It encourages the reader to assess whether they have these skills and work on improving any gaps to enhance their selling abilities.
1. The document provides advice on how to handle objections in multi-level marketing (MLM) presentations. It suggests treating objections as requests for help in seeing things differently.
2. A formula is given for responding to all objections: listen completely, validate the person, ask questions, relate to their feelings, tell a story, and ask if they want to learn more about overcoming the objection.
3. Various common objections are listed like "I don't have time" or "I don't know anyone" along with suggested responses to overcome each objection.
This document discusses analyzing and responding to sales objections. It defines what an objection is and why it is important to analyze them. Common objection types are listed such as need, product, firm, price and time. Example objections are provided along with hints on how to respond. Several methods for responding to objections are outlined, including direct denial, indirect denial, compensation, boomerang, referral/third party testimony, and postponing.
The document provides 13 principles for providing excellent customer service or "Customer WOW". It begins by emphasizing the importance of customer retention and satisfaction. It then lists the 13 principles which include actively listening to customers, maintaining open communication, quickly resolving issues, putting oneself in the customer's shoes, and learning from complaints. The overall message is that prioritizing outstanding customer experiences leads to greater customer loyalty and business success.
This document provides techniques for successful selling, including making customers feel important, understanding selling as a process, and building rapport. It discusses branding, the customer cycle, and the sales process. Key selling techniques include call opening, product positioning, handling objections, and using a push or pull strategy. Objection handling involves listening, accepting the objection, committing to resolve it, and taking explicit action. The goal is to help sales representatives strengthen relationships and improve performance.
Consultative Sales Skills-Presented by Jeffrey MesquitaSCORE Atlanta
The document provides tips for surviving a sales slump, including maintaining a positive attitude, constantly monitoring changes in the market, taking time to evaluate your business and look for areas of improvement, and treating the slump as a learning experience. It also advises salespeople to focus on understanding customers' needs rather than just making sales, and to see opportunities in a market slowdown to strengthen relationships with clients.
This “Customer Service Excellence Training” slideshow is geared to help participants understand:
- The principles of strong customer service
- The concept of internal and external customer service
- Ideas for customer service improvement within their workplace
Handling Resistance: The Sale Begins When the Customer Says NoBob Hafer
When a customer raises objections they are providing salespeople with useful although negative information about the purchase. Objections generally fall into two categories: misunderstandings and drawbacks. The misunderstandings and drawbacks salespeople encounter become “stumbling blocks” or “stepping stones” depending on how they are handled.
This fast-paced seminar teaches a six-step process for handling resistance to ensure that drawbacks and misunderstandings become “stepping stones” to the close.
Basic Selling skills - Mohammad S. Khodairy.pdfMoeKhodairy2
Thank you for the detailed presentation on basic selling skills. Role playing is an effective way to practice these skills. Would you be willing to role play a sales call with me? I can play the part of the customer.
This 7-step guide outlines how to successfully sell products and services. [1] The first step is to build relationships by asking questions, being empathetic, and finding common ground. [2] The second step is to identify customer needs by developing standard questions. [3] The third step is to know your competitive advantages such as what problem your product solves and why your company is different.
This document outlines the 6 steps of a sales call: 1) Preparation, 2) Greetings/Icebreaker, 3) Review Situation, 4) Complaints, 5) News, 6) Wrap up/Close. Preparation involves understanding the customer, product, and environment. The greetings/icebreaker aims to build rapport. The situation review addresses the customer's needs, challenges, and information needs. Complaints are handled by listening, defining the issue, rephrasing, isolating it, and presenting solutions. News shares any new developments. The wrap up recaps next steps.
While closing a sale is never guaranteed, salespeople can increase their odds of closing by helping customers identify problems and demonstrate how their product provides a solution. When prospects ask for concessions, salespeople should ask if agreeing to the concession would result in them signing the agreement, rather than simply agreeing without getting a commitment, to avoid endless concessions as the deal progresses.
This document provides tips and techniques for effective selling. It discusses understanding the customer's individual purchase process and needs. Key aspects of the sales process include preparing by researching the customer and product, presenting the value proposition to solve the customer's needs, handling objections, negotiating, and following up. Important elements are listening to the customer, controlling the flow of the presentation, asking for the order, and providing excellent customer service after the sale. Common mistakes include not listening, not asking for the order, and neglecting existing customers.
Closing: A Natural Step in the Sales ProcessBob Hafer
If you don’t ask for the order, you won’t make the sale
That statement is one of the basic truths of the sales profession. Because when you ask for the order you provide the momentum for a client to say yes. Though you may feel closing a sale is a magic moment, in reality, closing is simply following closing principles and then asking for a decision when you feel certain the prospective buyer is going to say yes. This fast-paced seminar teaches you how to ask for the order.
Network marketing requires hard work and persistence to succeed. Those who are willing to put in consistent effort over time will experience greater success and good fortune in their business through their diligence and determination. Success in multi-level marketing comes from dedicated work and not relying on luck alone.
The document describes several prioritization methods including MoSCoW, Kano Model, Feasibility-Desirability-Viability, Value/Effort Scale, and Customer Journey Mapping. MoSCoW categorizes requirements as Must have, Should have, Could have, and Won't have. The Kano Model sorts features into basic, performance, and delighter categories. Feasibility-Desirability-Viability rates ideas based on those three factors. Value/Effort Scale maps features on a grid based on effort to implement and business value. Customer Journey Mapping traces a user's experience through touchpoints.
Driving Conversions and Revenue With A/B TestingBlue Acorn
In our latest webinar we join forces with Magento and Signature Hardware to discuss how to drive revenue with A/B testing. Learn more at www.blueacorn.com
The document discusses the importance of focusing on benefits rather than features when selling products or services. It emphasizes that benefits answer the question "what's in it for me" by providing value to customers, while features are simply descriptions of what a product can do. The document advises gathering information about customers by asking open-ended questions to understand their needs and priorities in order to speak to the benefits of the solution. Building long-term relationships allows sellers to become a resource for customers and solve their problems rather than just pitching features.
The document discusses the art of salesmanship, with a focus on selling pharmaceutical products. It outlines the key steps in the pharmaceutical sales process: prospecting, planning, approaching doctors, listening and asking questions, presenting the product while addressing objections, and closing the sale when the doctor understands the product and trusts the company. It emphasizes the importance of in-depth product and competitor knowledge, believing in the product, addressing the doctor's needs, and having courage to ask for the sale despite fears of rejection.
This document outlines 8 essential sales skills needed for excellent sales performance: researching prospects, planning meetings, creating rapport, asking questions, listening actively, presenting solutions, asking for commitment, and building relationships. It encourages the reader to assess whether they have these skills and work on improving any gaps to enhance their selling abilities.
1. The document provides advice on how to handle objections in multi-level marketing (MLM) presentations. It suggests treating objections as requests for help in seeing things differently.
2. A formula is given for responding to all objections: listen completely, validate the person, ask questions, relate to their feelings, tell a story, and ask if they want to learn more about overcoming the objection.
3. Various common objections are listed like "I don't have time" or "I don't know anyone" along with suggested responses to overcome each objection.
This document discusses analyzing and responding to sales objections. It defines what an objection is and why it is important to analyze them. Common objection types are listed such as need, product, firm, price and time. Example objections are provided along with hints on how to respond. Several methods for responding to objections are outlined, including direct denial, indirect denial, compensation, boomerang, referral/third party testimony, and postponing.
The document provides 13 principles for providing excellent customer service or "Customer WOW". It begins by emphasizing the importance of customer retention and satisfaction. It then lists the 13 principles which include actively listening to customers, maintaining open communication, quickly resolving issues, putting oneself in the customer's shoes, and learning from complaints. The overall message is that prioritizing outstanding customer experiences leads to greater customer loyalty and business success.
This document provides techniques for successful selling, including making customers feel important, understanding selling as a process, and building rapport. It discusses branding, the customer cycle, and the sales process. Key selling techniques include call opening, product positioning, handling objections, and using a push or pull strategy. Objection handling involves listening, accepting the objection, committing to resolve it, and taking explicit action. The goal is to help sales representatives strengthen relationships and improve performance.
Consultative Sales Skills-Presented by Jeffrey MesquitaSCORE Atlanta
The document provides tips for surviving a sales slump, including maintaining a positive attitude, constantly monitoring changes in the market, taking time to evaluate your business and look for areas of improvement, and treating the slump as a learning experience. It also advises salespeople to focus on understanding customers' needs rather than just making sales, and to see opportunities in a market slowdown to strengthen relationships with clients.
This “Customer Service Excellence Training” slideshow is geared to help participants understand:
- The principles of strong customer service
- The concept of internal and external customer service
- Ideas for customer service improvement within their workplace
Handling Resistance: The Sale Begins When the Customer Says NoBob Hafer
When a customer raises objections they are providing salespeople with useful although negative information about the purchase. Objections generally fall into two categories: misunderstandings and drawbacks. The misunderstandings and drawbacks salespeople encounter become “stumbling blocks” or “stepping stones” depending on how they are handled.
This fast-paced seminar teaches a six-step process for handling resistance to ensure that drawbacks and misunderstandings become “stepping stones” to the close.
Basic Selling skills - Mohammad S. Khodairy.pdfMoeKhodairy2
Thank you for the detailed presentation on basic selling skills. Role playing is an effective way to practice these skills. Would you be willing to role play a sales call with me? I can play the part of the customer.
This 7-step guide outlines how to successfully sell products and services. [1] The first step is to build relationships by asking questions, being empathetic, and finding common ground. [2] The second step is to identify customer needs by developing standard questions. [3] The third step is to know your competitive advantages such as what problem your product solves and why your company is different.
This document outlines the 6 steps of a sales call: 1) Preparation, 2) Greetings/Icebreaker, 3) Review Situation, 4) Complaints, 5) News, 6) Wrap up/Close. Preparation involves understanding the customer, product, and environment. The greetings/icebreaker aims to build rapport. The situation review addresses the customer's needs, challenges, and information needs. Complaints are handled by listening, defining the issue, rephrasing, isolating it, and presenting solutions. News shares any new developments. The wrap up recaps next steps.
While closing a sale is never guaranteed, salespeople can increase their odds of closing by helping customers identify problems and demonstrate how their product provides a solution. When prospects ask for concessions, salespeople should ask if agreeing to the concession would result in them signing the agreement, rather than simply agreeing without getting a commitment, to avoid endless concessions as the deal progresses.
This document provides tips and techniques for effective selling. It discusses understanding the customer's individual purchase process and needs. Key aspects of the sales process include preparing by researching the customer and product, presenting the value proposition to solve the customer's needs, handling objections, negotiating, and following up. Important elements are listening to the customer, controlling the flow of the presentation, asking for the order, and providing excellent customer service after the sale. Common mistakes include not listening, not asking for the order, and neglecting existing customers.
Closing: A Natural Step in the Sales ProcessBob Hafer
If you don’t ask for the order, you won’t make the sale
That statement is one of the basic truths of the sales profession. Because when you ask for the order you provide the momentum for a client to say yes. Though you may feel closing a sale is a magic moment, in reality, closing is simply following closing principles and then asking for a decision when you feel certain the prospective buyer is going to say yes. This fast-paced seminar teaches you how to ask for the order.
Network marketing requires hard work and persistence to succeed. Those who are willing to put in consistent effort over time will experience greater success and good fortune in their business through their diligence and determination. Success in multi-level marketing comes from dedicated work and not relying on luck alone.
The document describes several prioritization methods including MoSCoW, Kano Model, Feasibility-Desirability-Viability, Value/Effort Scale, and Customer Journey Mapping. MoSCoW categorizes requirements as Must have, Should have, Could have, and Won't have. The Kano Model sorts features into basic, performance, and delighter categories. Feasibility-Desirability-Viability rates ideas based on those three factors. Value/Effort Scale maps features on a grid based on effort to implement and business value. Customer Journey Mapping traces a user's experience through touchpoints.
Driving Conversions and Revenue With A/B TestingBlue Acorn
In our latest webinar we join forces with Magento and Signature Hardware to discuss how to drive revenue with A/B testing. Learn more at www.blueacorn.com
The document provides an analysis of BlackBerry's PlayBook tablet product. It discusses the product goals, target segments, marketing strategy, and outcomes of the PlayBook launch. The PlayBook aimed to compete in the tablet market for both consumers and enterprises. However, it faced several issues like software bugs, lack of apps, and weak marketing. While it had some competitive features, as a late follower product it was still incomplete. The marketing strategy lacked clear segmentation, promotions, and support. Ultimately, the PlayBook failed to gain significant market share and is viewed as an unsuccessful product launch.
This document provides training on sales techniques. It defines selling as offering an exchange of goods or services for money. Successful selling relies on establishing relationships with customers by answering "what's in it for me?". Features are product characteristics while benefits are the advantages or satisfaction a customer gains. Customers care more about benefits than features and are willing to pay more for products meeting their needs. When selling, representatives should identify customer needs, state product features, and explain the benefits in terms of what it means for the customer. The training covers role playing scenarios and a 5-stage selling format focusing on summarizing situations, stating ideas and how they work, reinforcing benefits, and closing the sale.
This document provides an overview of developing a Minimum Viable Product (MVP) using Lean methodology. It emphasizes building iteratively based on customer feedback in order to validate assumptions quickly and minimize risks and costs. An MVP should deliver the core functionality that tests the main value proposition while engaging early customers. Through rapid build-measure-learn cycles, unnecessary features can be eliminated and the most important priorities identified to efficiently guide development. This process is aimed at achieving product-market fit and monetization faster while engaging and delighting customers.
The document describes The Basics Micro-Marketing and Advanced Sales Program offered by the Cannon EInstitute. The program provides proven sales and marketing tools and strategies through weekly workshops and practice sessions. It asserts that the training will help participants increase their sales and change their lives. The year-long program teaches 10 micro-marketing tools including creating ideal customer profiles, elevator pitches, one-minute seminars, objection handling scripts, and networking commercials. Participants are expected to thoroughly learn and practice the tools provided in the program.
How to Achieve Messaging-Market Fit by Dan OlsenDan Olsen
This document discusses achieving messaging-market fit by ensuring that a company's messaging resonates with customers and their needs. It covers defining messaging-market fit, focusing on benefits rather than features in messaging, understanding different customer needs, and developing an effective product positioning statement.
Web Design Essentials Refreshed Media Business Link PresentationRefreshed Media Ltd
A presentation by Refreshed Media Managing Director Simon Melaniphy to 2 audiences of business people at Business Link events at Fareham and Isle of Wight in 2009.
Delivered as a 45 minute presentation as an overview on:
1. Planning your website
2. Creating an impact
3. Technical issues
4. Converting into sales or leads
This covers a very top level overview on split and multivariate testing, including 2 case studies, calls to action and tools to test these with.
7 key strategies that you must learn from apple... b2 breachrubi27
This document outlines 7 key strategies that Apple uses for its marketing: 1) Ignore critics and focus on building desired products, 2) Turn ordinary products into beautiful ones, 3) Justify higher prices with superior features, benefits, and constant innovation, 4) Communicate using language customers understand without technical terms, 5) Extend the customer experience through packaging and unboxing, 6) Build a loyal fan base or "tribe", and 7) Become synonymous with the product category through branding. It also discusses Apple's shift from comparative ads against Microsoft to highlighting reasons customers will love Macs.
You Had Me At Hello: Secrets of Apple's Customer Experience ExposedMike Wittenstein
Apple makes sure that each positive effect customers perceive front-of-house (FOH) is supported by solid back-of-house (BOH) operations. It’s just like a restaurant where the maitre d’ handles the dining room, wait staff, and experience delivery while the chef takes care of food preparation, kitchen staff, purchasing, etc. Apple integrates Front of House (FOH) and Back of House (BOH) strategically, elegantly, and profitably. (That’s the first secret by the way.)
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This document discusses the difference between product features and benefits, and how focusing on benefits can improve a product's marketing. It defines features as the tangible characteristics of a product, while benefits describe the value a customer gains from it. The document urges companies to describe their products from the customer's perspective rather than their own. It provides examples of how Apple emphasizes the benefits of the iPhone camera for sharing memories rather than its technical specifications. Similarly, Nike focuses on the comfort benefits of running shoes rather than their features. The document advocates translating features into benefits to better attract and engage customers.
How to Define Tech Product Pricing Strategy by Salesforce Sr. PMProduct School
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This document provides guidance on creating an effective pitch deck and presentation. It recommends including the following key elements in no more than 10 slides: 1) Lead with the venture name and compelling headline, 2) Briefly describe the product/service and how it creates value for customers, 3) Quantify the addressable market and provide proof of concept, 4) Explain how customers will pay and the operations to deliver the product/service, 5) Introduce the founding team and their relevant experience, 6) State the funding request and how funds will be used, and 7) Summarize the venture's strengths to sell its potential for success. The pitch should convince the audience of the venture's value proposition, differentiation from competitors,
The document provides tips for conducting competitive analysis and using the results to improve business efficiency. It recommends measuring improvements in win-loss percentage, sales cycle length, and lead generation. It also advises using competitive analysis to inform your own decision making and not assume competitors know the market better. The document discusses data sources for competitive analysis and how to create marketing assets from analysis, like positioning documents and tips for sales.
The document discusses the key elements of effective copywriting for marketing and sales. It explains that copywriting aims to grab readers' attention, create interest and desire in a product or service, and provoke them to take action. It provides tips for writing headlines that attract attention, flipping features into benefits to appeal to customers, using testimonials to build trust, and offering guarantees to reassure readers. The document stresses that good copy focuses the message, highlights customer value, and uses proven techniques to close sales.
Triangle AMA’s September luncheon: Converting Prospects to Customers Through Online Marketing
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A good looking classy color combination presentation design for introducing any design, marketing or ad agency that just wants to make a big impact with few words and more images
The document discusses the importance of the build-measure-learn loop in lean startups. It allows founders to develop a minimum viable product (MVP) to test hypotheses and gain customer feedback. Common types of MVPs include landing pages, concierge MVPs where services are manually provided, and wizard of oz MVPs that give the illusion of automation. The MVP process is different from traditional prototyping in that it provides an actual functional product for customer engagement and feedback, rather than just a conceptual model. Developing an MVP aligns with lean startup principles by helping validate ideas and learn quickly from real customers.
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
This quick presentation tries to help non-Product-Managers in software think from a Product Manager's perspective. It helps them see a problem the way a PM would, and tries to help them apply basic principles of Product Management to engineering problems in general.
1. FAB – An Introduction
Presented by [Manish Nautiyal]
2. The most asked and most
important question.
W
I
I
F
M
What’s
In
It
For
Me?
3. The most effective method to
answer.
F A B
Features – Advantage – Benefit
4. Features
Features are a factual attribute of your product
or service.
Examples:
• Samsung Galaxy Note – “This stylish smart phone
comes with a Super AMOLED display,”
• Blackberry Bold – “Its a business smart phone with
a world-class qwerty keypad,”
F
5. Advantage
Advantages are a positive description of what
the feature means and are the link through to
benefits. Such as,
• “which makes the display 5x brighter and clearer
than ever before….”
• “and it’s great for typing your messages, replying
emails and for your chatting too,”
A
6. Benefits!
Benefits are what the advantages mean to the
prospective customer and explain the WIIFM
factor. This is the return or value that the product or
services provides.
• “so that you enjoy an amazing multimedia and
gaming experience to have loads of fun!”
• “which lets you easily manage your work and fun
with friends together on the go!”
B
7. Getting FAB right.
There are four steps:
1. Identify the important features of your product or
service
2. For each feature identify one or more advantages
3.For each advantage identify one or more benefits
4. Put the features, advantages and benefits together in
compelling statements and practice using them. Try
them in the FAB order and then reverse going from
benefit through "because" to the advantage and
feature.
8. Getting FAB right.
Example:
“This computer will make a huge improvement to your
productivity (benefit) because it is one hundred times
faster than your existing PC ( advantage) thanks to the
XYZ rocket 7 (feature) which is the very latest on the
market (feature).”
9. The Balance
1. What If You Only Sell Features?
The pitch is not relevant – No motivation.
2. What If You Only Sell Benefits?
The pitch lacks substance – Its just a claim.
3. What If You Sell On Features & Advantages?
The pitch lacks personalization!
10. Summary:
“FAB method is the way the answer to the everlasting
question – WIIFM and hence it helps the customer to
decide and to crack sales. ”