5. Possibility A. Express emotions unedited
Example:
Co-workers meet after work and release feelings
about the worst customers and/or about managers
– saying what they feel and think.
http://www.sagepub.com/upm-data/32548_3.pdf
6. Possibility B. Express emotions edited
Example:
Co-workers meet to share feelings about the worst
customers and/or managers – but edits anger from
the tone of their voices.
http://www.sagepub.com/upm-data/32548_3.pdf
7. Possibility C. Suppress emotions
Example:
A co-worker irritates you. You do not express anger
about your co-worker before you get home to your
family.
http://www.sagepub.com/upm-data/32548_3.pdf
8. Possibility D. Fabricate an emotion
Example:
2 people have a disagreement. When a photo is
taken, they both smile although they are not happy.
http://www.sagepub.com/upm-data/32548_3.pdf
9. Possibility E.
Substitute an emotion with another emotion
Example:
You are irritated by a certain rule or norm. You claim
openly that you are excited about this, although you
are not.
http://www.sagepub.com/upm-data/32548_3.pdf
13. In order for my happiness or unhappiness to be
genuinely empathic, it has to be happiness or
unhappiness about what makes the other person
happy.
http://plato.stanford.edu/entries/empathy/
24. Before leaving work each day,
employees at Ubiquity Retirement
+ Savings register their emotions by
pressing a button in the lobby.
They have 5 buttons to choose from.
One of the buttons is a smiley face.
https://hbr.org/2016/01/manage-your-emotional-culture