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Exploring socialising
in a social way
A case study of online research
communities
Dianne Gardiner
Managing Director, Latitude Insights (AU)




Qualitative Research in Web 2.0 Asia Pacific
February 2011
Why online qualitative
                     approach was used…

                     Breadth and Depth
                     Anonymity … greater truth
                     Longitudinal
                     Iterative approach


An intrinsic part of Australian culture
Why online qualitative
approach was used…

Breadth and Depth
Longitudinal
Iterative approach
Anonymity
Welcome to ‘The Lounge’
100+ members

18-35 year old
Mostly single / couples
Pre-kids
Mix of students and workers
Light - heavy drinkers




           Marcail
100+ members

   Over 30 years old
  Many were parents
Light - heavy drinkers




     Susan
The Nuts
and Bolts
Sharing

                                  Demonstrating
    Nurturing
                                   authenticity


                Self-disclosure


                           Non-judgmental




Building trust
Susan’s (Moderator) Blog

Oh, what a night!
Thank you all soooo much for crossing your fingers
and toes, it worked! The weather was fantastic and
the party went off without a hitch. I had the right
amount of drinks, thanks to all your great advice!

The picture above is of my twin sister and me at the
party. As promised here are a few of the party
snaps.
Conducted over 3 months
November – January
Stimulating conversations
Unintentionally over-doing it

                                                                         Drunken behaviour of others
                   Consequences of excess

                     Food and alcohol
                                                                  Alcohol and underage children

       Food’s role in socialising
                                                            ‘Shout the nation’ campaign
Parent’s drinking behaviour

                                                     Drinking alone

                    Abstaining
                    challenge                        Friends associated with relaxation

            Christmas and New
                  Year’s                                              Strategies to reduce stress


                         Drinking rituals                                    Pacing yourself over Christmas

                                      Socializing rituals
                                                                                                    Meaning of ‘moderation’
Your first time
                                                  Choosing to go without                                          Change with age
Drinking with family vs. friends
                                                                  It’s going to be BIG
      The language of drinking

                                                                                  Melb Cup celebrations
          Friends associated with a ‘big night’


                       Friends that influence you                                                    A typical week night?

                                            Preparation rituals
                                                                                                              Your social events
                                                         Tips for recovery
The role of
Anonymity
Getting personal
Detail… detail… detail
Mix it up with stimulus
Deprivation challenge
Language
Someone who has drunk too much
Heavy Drinker   Non-drinker
Heavy Drinker
Non-Drinker
The             The
Pervasiveness   Tolerance for
of Alcohol      Drunkenness
Alcohol is…an expected part of some occasions

      Buck’s/ Hen’s Night                       Adult’s birthday party

                                                               Child’s christening
 New’s Year’s Eve
                     Baby Shower           Local sporting club event/ celebration
  Wedding
                           Family picnic              Girl’s / boy’s night out
    Sporting event
                                       Dinner with friends
                         Dinner with family          After work gathering with colleagues
Day at the cricket
                          Funeral            Work function
    Music festival
                                                             Work Christmas Party
             Party at your house
                                                    Work lunch
 BBQ                 Party at someone’s house

            Day at the beach
But it is…an accepted part of almost any occasion

      Buck’s/ Hen’s Night                       Adult’s birthday party

                               Child’s birthday party          Child’s christening
 New’s Year’s Eve
                     Baby Shower           Local sporting club event/ celebration
  Wedding
                           Family picnic              Girl’s / boy’s night out
    Sporting event
                                       Dinner with friends
                         Dinner with family          After work gathering with colleagues
Day at the cricket
                          Funeral            Work function
    Music festival
                                                             Work Christmas Party
             Party at your house
                                                    Work lunch
 BBQ                 Party at someone’s house
                                                                 Church / religious group
            Day at the beach                 Study group
Getting drunk is… accepted on many occasions

      Buck’s/ Hen’s Night                       Adult’s birthday party

                               Child’s birthday party          Child’s christening
 New’s Year’s Eve
                     Baby Shower           Local sporting club event/ celebration
  Wedding
                           Family picnic              Girl’s / boy’s night out
    Sporting event
                                       Dinner with friends
                         Dinner with family          After work gathering with colleagues
Day at the cricket
                          Funeral            Work function
    Music festival
                                                             Work Christmas Party
             Party at your house
                                                    Work lunch
 BBQ                 Party at someone’s house
                                                                 Church / religious group
            Day at the beach                 Study group
Some lessons worth sharing

Difference between Younger and Older
Community ‘break’
Sensitive issues
Each community is unique, and needs to
Tips for      be treated as such

running       Need to be flexible (client included)

concurrent    Discussion / conversation guide needs to
              evolve over time for each community
communities
              Moderator's need to work together and
              independently
Thank you for listening

Dianne Gardiner, Managing Director, Latitude Insights

email         dianne@latitudeinsights.com.au
phone         + 61 417 323 765
twitter       @DiGardiner
web           www.latitudeinsights.com.au
blog          www.parellelinsights.com
Presented at the Asia-Pacific conference on
     Qualitative Research in Web 2.0
      22 & 23 Feb 2011, Macau SAR




          For more information
   Please visit: http://www.merlien.org

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Exploring socialising in a social way - case study of online research communities

  • 1. Exploring socialising in a social way A case study of online research communities Dianne Gardiner Managing Director, Latitude Insights (AU) Qualitative Research in Web 2.0 Asia Pacific February 2011
  • 2. Why online qualitative approach was used… Breadth and Depth Anonymity … greater truth Longitudinal Iterative approach An intrinsic part of Australian culture
  • 3. Why online qualitative approach was used… Breadth and Depth Longitudinal Iterative approach Anonymity
  • 4. Welcome to ‘The Lounge’
  • 5. 100+ members 18-35 year old Mostly single / couples Pre-kids Mix of students and workers Light - heavy drinkers Marcail
  • 6. 100+ members Over 30 years old Many were parents Light - heavy drinkers Susan
  • 8. Sharing Demonstrating Nurturing authenticity Self-disclosure Non-judgmental Building trust
  • 9. Susan’s (Moderator) Blog Oh, what a night! Thank you all soooo much for crossing your fingers and toes, it worked! The weather was fantastic and the party went off without a hitch. I had the right amount of drinks, thanks to all your great advice! The picture above is of my twin sister and me at the party. As promised here are a few of the party snaps.
  • 10. Conducted over 3 months November – January
  • 12. Unintentionally over-doing it Drunken behaviour of others Consequences of excess Food and alcohol Alcohol and underage children Food’s role in socialising ‘Shout the nation’ campaign Parent’s drinking behaviour Drinking alone Abstaining challenge Friends associated with relaxation Christmas and New Year’s Strategies to reduce stress Drinking rituals Pacing yourself over Christmas Socializing rituals Meaning of ‘moderation’ Your first time Choosing to go without Change with age Drinking with family vs. friends It’s going to be BIG The language of drinking Melb Cup celebrations Friends associated with a ‘big night’ Friends that influence you A typical week night? Preparation rituals Your social events Tips for recovery
  • 15.
  • 17. Mix it up with stimulus
  • 20. Someone who has drunk too much
  • 21. Heavy Drinker Non-drinker
  • 24. The The Pervasiveness Tolerance for of Alcohol Drunkenness
  • 25. Alcohol is…an expected part of some occasions Buck’s/ Hen’s Night Adult’s birthday party Child’s christening New’s Year’s Eve Baby Shower Local sporting club event/ celebration Wedding Family picnic Girl’s / boy’s night out Sporting event Dinner with friends Dinner with family After work gathering with colleagues Day at the cricket Funeral Work function Music festival Work Christmas Party Party at your house Work lunch BBQ Party at someone’s house Day at the beach
  • 26. But it is…an accepted part of almost any occasion Buck’s/ Hen’s Night Adult’s birthday party Child’s birthday party Child’s christening New’s Year’s Eve Baby Shower Local sporting club event/ celebration Wedding Family picnic Girl’s / boy’s night out Sporting event Dinner with friends Dinner with family After work gathering with colleagues Day at the cricket Funeral Work function Music festival Work Christmas Party Party at your house Work lunch BBQ Party at someone’s house Church / religious group Day at the beach Study group
  • 27. Getting drunk is… accepted on many occasions Buck’s/ Hen’s Night Adult’s birthday party Child’s birthday party Child’s christening New’s Year’s Eve Baby Shower Local sporting club event/ celebration Wedding Family picnic Girl’s / boy’s night out Sporting event Dinner with friends Dinner with family After work gathering with colleagues Day at the cricket Funeral Work function Music festival Work Christmas Party Party at your house Work lunch BBQ Party at someone’s house Church / religious group Day at the beach Study group
  • 28. Some lessons worth sharing Difference between Younger and Older Community ‘break’ Sensitive issues
  • 29. Each community is unique, and needs to Tips for be treated as such running Need to be flexible (client included) concurrent Discussion / conversation guide needs to evolve over time for each community communities Moderator's need to work together and independently
  • 30. Thank you for listening Dianne Gardiner, Managing Director, Latitude Insights email dianne@latitudeinsights.com.au phone + 61 417 323 765 twitter @DiGardiner web www.latitudeinsights.com.au blog www.parellelinsights.com
  • 31. Presented at the Asia-Pacific conference on Qualitative Research in Web 2.0 22 & 23 Feb 2011, Macau SAR For more information Please visit: http://www.merlien.org