Exchange Server 2010 Launch Deck: Unified Messaging

1. Voice Mail with UM in Microsoft® Exchange 2010 Harold Wong IT Pro Evangelist blogs.technet.com/haroldwong

2. Exchange 2007 UM: Scenarios, Use, and Customer Feedback Exchange 2010 UM: Architecture Exchange 2010 UM: Features Agenda

3. Exchange 2007 UM Scenarios Call Answering (voice and fax) “You’ve reached Steve’s mailbox. I’m sorry that I can’t take your call: please leave a message…” Automated Attendant “Thank you for calling Contoso. Who do you want to contact? …” Outlook Voice Access “You have two new voice messages and twelve new e-mail messages. You have a meeting in progress in Board Room Two…” Client Self Service PIN reset, Record greeting, Play on Phone, OWA, Outlook OCS Integration Voice mail subject and importance from OC

5. Most common requests include:

6. Built-in message waiting indicator support

7. Personal distribution lists

8. Private voice mail semantics

9. Wider audio support on mobile clients

10. Speech recognition for non-English languages

12. Call Answering Rules Call answering is UM’s most used scenario — play greeting, take message Users wanted more control Special greetings by contact Time of day dependent behavior Call answering rules Condition: if it evaluates to true, then run… Greeting and Menu: collect caller's choice of… Action: transfer, "Find me" or leave message

13. Call Answering Rules demo

14. Participation Required Test Call Answering Rules Phone Number: (425) 706 3501

16. Exchange 2010 UM supports MWI natively

17. ON by default

18. No new roles

19. Administration:

20. UMMailboxPolicy:

21. AllowMessageWaitingIndicator(True|False)

22. UM IP Gateway:

24. Protected Voice Mail

25. Protected VM are just a special case of restricted e-mails: Protected Voice Messages use the Do Not Forward permission Controlled via UM Mailbox Policy: ProtectUnauthenticatedVoiceMail(All|Private|None) ProtectAuthenticatedVoiceMail(All|Private|None) AllowVoiceResponseToOtherMessageTypes(True|False) RequireProtectedPlayOnPhone(True|False) Note: Transport protection rules have no effect on voice messages. Protected Voice Mail

26. Voice Mail Preview demo

27. Participation Required Leave a voice message Phone Number: (425) 706 3501 After recording: Press # for message options Press 1, then 2 to Mark Message as Private

28. Preview accuracy Depends on the language (~75% for en-US) Affected by call, audio quality Administration UMMailboxPolicy.AllowVoicemailPreview(True|False) UMDialPlan.DefaultLanguage(en-US|other) Transcription = CPU-intensive calculation Affects UM scalability, number of concurrent calls Throttled: UM will skip transcription if too busy Estimate ~1 VM/min/core as throughput Preview Accuracy and Scalability

29. Playing UM voicemail on Windows® Mobile 6.1 Requires opening Windows Media Player separately UM Voicemail in WM 6.1

30. UM voicemail on Windows Mobile 6.5 can be played inline Voice Mail Card contains play and callback button Message body contains notes and preview UM Voicemail in WM 6.5

31. Availability Exchange RTM: English (US), Chinese (PRC), Chinese (Taiwan), Dutch, English (Australia), English (UK), French (Canada), French (France), German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish (Spain), Spanish (Mexico), Swedish Post Exchange RTM: Catalan, Chinese (Hong Kong), Danish, English (Canada), English (India), Finnish, Norwegian, Polish, Portuguese (Portugal), Russian Installation and Administration setup.com /AddUMLanguagePack:fr-fr /s:D: set-UMDialPlan DP –DefaultLanguagefr-fr Need client/server language pack on UM server in addition to the UM language pack UM Language Packs

32. Native inbound fax support in Exchange 2007 UM Partner fax servers for Exchange 2010 integration Partner interoperability program Fax messages formed by UM server Partner connections are authenticated by Exchange (sender ID, receive connector, TLS) Fax Support

35. Manage UM using scriptable commands and workflows

37. Create customized greetings and call transfer options

38. Help identify unfamiliar callers and their voice mailsUser

40. Exchange Forums

41. The New Efficiency Virtual Launch Experience

42. TechNet Exchange Website

44. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.