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Voice Mail with UM in Microsoft® Exchange 2010 Harold Wong IT Pro Evangelist blogs.technet.com/haroldwong
Exchange 2007 UM: Scenarios, Use, and Customer Feedback Exchange 2010 UM: Architecture  Exchange 2010 UM: Features Agenda
Exchange 2007 UM Scenarios Call Answering (voice and fax) “You’ve reached Steve’s mailbox. I’m sorry that I can’t take your call: please leave a message…” Automated Attendant “Thank you for calling Contoso. Who do you want to contact? …” Outlook Voice Access “You have two new voice messages and twelve new e-mail messages. You have a meeting in progress in Board Room Two…” Client Self Service PIN reset, Record greeting, Play on Phone, OWA, Outlook OCS Integration Voice mail subject and importance from OC
Research and Customer Feedback ,[object Object]
Most common requests include:
Built-in message waiting indicator support
Personal distribution lists
Private voice mail semantics
Wider audio support on mobile clients
Speech recognition for non-English languages
Outbound fax support,[object Object]
Call Answering Rules Call answering is UM’s most used scenario — play greeting, take message Users wanted more control Special greetings by contact Time of day dependent behavior Call answering rules Condition: if it evaluates to true, then run… Greeting and Menu: collect caller's choice of… Action: transfer, "Find me" or leave message
Call Answering Rules demo
Participation Required Test Call Answering Rules Phone Number: (425) 706 3501
Message Waiting Indicator ,[object Object]
Exchange 2010 UM supports MWI natively
ON by default
No new roles
Administration:
UMMailboxPolicy:
AllowMessageWaitingIndicator(True|False)
UM IP Gateway:

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Exchange 2010 Unified Messaging

  • 1. Voice Mail with UM in Microsoft® Exchange 2010 Harold Wong IT Pro Evangelist blogs.technet.com/haroldwong
  • 2. Exchange 2007 UM: Scenarios, Use, and Customer Feedback Exchange 2010 UM: Architecture Exchange 2010 UM: Features Agenda
  • 3. Exchange 2007 UM Scenarios Call Answering (voice and fax) “You’ve reached Steve’s mailbox. I’m sorry that I can’t take your call: please leave a message…” Automated Attendant “Thank you for calling Contoso. Who do you want to contact? …” Outlook Voice Access “You have two new voice messages and twelve new e-mail messages. You have a meeting in progress in Board Room Two…” Client Self Service PIN reset, Record greeting, Play on Phone, OWA, Outlook OCS Integration Voice mail subject and importance from OC
  • 4.
  • 6. Built-in message waiting indicator support
  • 9. Wider audio support on mobile clients
  • 10. Speech recognition for non-English languages
  • 11.
  • 12. Call Answering Rules Call answering is UM’s most used scenario — play greeting, take message Users wanted more control Special greetings by contact Time of day dependent behavior Call answering rules Condition: if it evaluates to true, then run… Greeting and Menu: collect caller's choice of… Action: transfer, "Find me" or leave message
  • 14. Participation Required Test Call Answering Rules Phone Number: (425) 706 3501
  • 15.
  • 16. Exchange 2010 UM supports MWI natively
  • 23.
  • 25. Protected VM are just a special case of restricted e-mails: Protected Voice Messages use the Do Not Forward permission Controlled via UM Mailbox Policy: ProtectUnauthenticatedVoiceMail(All|Private|None) ProtectAuthenticatedVoiceMail(All|Private|None) AllowVoiceResponseToOtherMessageTypes(True|False) RequireProtectedPlayOnPhone(True|False) Note: Transport protection rules have no effect on voice messages. Protected Voice Mail
  • 27. Participation Required Leave a voice message Phone Number: (425) 706 3501 After recording: Press # for message options Press 1, then 2 to Mark Message as Private
  • 28. Preview accuracy Depends on the language (~75% for en-US) Affected by call, audio quality Administration UMMailboxPolicy.AllowVoicemailPreview(True|False) UMDialPlan.DefaultLanguage(en-US|other) Transcription = CPU-intensive calculation Affects UM scalability, number of concurrent calls Throttled: UM will skip transcription if too busy Estimate ~1 VM/min/core as throughput Preview Accuracy and Scalability
  • 29. Playing UM voicemail on Windows® Mobile 6.1 Requires opening Windows Media Player separately UM Voicemail in WM 6.1
  • 30. UM voicemail on Windows Mobile 6.5 can be played inline Voice Mail Card contains play and callback button Message body contains notes and preview UM Voicemail in WM 6.5
  • 31. Availability Exchange RTM: English (US), Chinese (PRC), Chinese (Taiwan), Dutch, English (Australia), English (UK), French (Canada), French (France), German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish (Spain), Spanish (Mexico), Swedish Post Exchange RTM: Catalan, Chinese (Hong Kong), Danish, English (Canada), English (India), Finnish, Norwegian, Polish, Portuguese (Portugal), Russian Installation and Administration setup.com /AddUMLanguagePack:fr-fr /s:D: set-UMDialPlan DP –DefaultLanguagefr-fr Need client/server language pack on UM server in addition to the UM language pack UM Language Packs
  • 32. Native inbound fax support in Exchange 2007 UM Partner fax servers for Exchange 2010 integration Partner interoperability program Fax messages formed by UM server Partner connections are authenticated by Exchange (sender ID, receive connector, TLS) Fax Support
  • 33.
  • 34.
  • 35. Manage UM using scriptable commands and workflows
  • 36.
  • 37. Create customized greetings and call transfer options
  • 38. Help identify unfamiliar callers and their voice mailsUser
  • 39.
  • 41. The New Efficiency Virtual Launch Experience
  • 43.
  • 44. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.