This document provides a summary of Donna Hackett's education, certifications, affiliations, experience, and previous roles. It details that she has a high school diploma and has completed extensive training in emergency response, law enforcement dispatch, hazardous materials handling, and emergency management. Her experience includes over 20 years working as a Master Dispatcher for the Marion County Sheriff's Office and she currently works as a 911 Public Safety Telecommunicator. She also has experience as a nature photographer.

1. Donna I. Hackett
4150 SE Hwy 42, Summerfield, FL 34491
352-347-5226
dhackett@embarqmail.com
Education, Certificationsand Affiliations
 HS, Seminole High School, Sanford, Florida 1978
 APCO National Telecommunicator Training Program, Santa Fe Community College, Gainesville, FL
 EMT Certification from 1989 to 2005, Central Florida Community College, Ocala, FL
 Law Enforcement Dispatch, MacDill A.F.B., FL
 Telecommunicator Instructor, APCO Institute, Inc., FL
 Telecommunicator International Instructor, APCO Institute, Inc., FL
 Transcaer Hazardous Materials Workshop, Florida State Fire College, Ocala, FL
 Emergency Response To Terrorism, FEMA and Department Of Justice
 Terrorism Awareness for Emergency First Responders, Texas A&M University System
 Hostage Negotiations, Florida Institute of Criminal Justice, Central Florida Community College
 Advanced Law Enforcement Dispatch, PowerPhone
 Exceptional Customer Service, APCO Institute, Inc., FL
 Chemical Terrorism and Weapons, School of Public Health, University of North Carolina
 Crisis Leadership, School of Public Health, University of North Carolina
 Workforce Development In Public Health, School of Public Health, University of North Carolina
 Risk Communication, School of Public Health, University of North Carolina
 Chemical Hazards: Methamphetamine Labs, School of Public Health, University of North Carolina
 Hazardous Materials Response, School of Criminal Justice, Michigan State University
 Bloodborn Pathogens, School of Criminal Justice, Michigan State University
 TERT [Telecommunicator Emergency Response Taskforce], Illinois Law Enforcement Training Institute
 Best Practices For Missing And Abducted Children, US Dept. Of Justice
 Fire Services Communications, 2nd
Edition, APCO International Institute, FL
 CERT (Community Emergency Response Team Program, US Department Of Homeland Security
 Advanced Emergency Medical Dispatcher from 2011 to 2015, National Academy of Emergency Dispatch,
Salt Lake City, Utah
 Certified Emergency Fire Dispatcher from 2011 to 2015, National Academy of Emergency Dispatch, Salt
Lake City, Utah
 Incident Command, District 5 Local Emergency Planning Committee
 CJIS Certification from 1989-2015, Florida Department Of Law Enforcement, Tallahassee, FL
 FEMA Emergency Management Institute, US Dept. Homeland Security
IS 1 Emergency Manager: An Orientation to the Position
IS 2 Emergency Preparedness, USA
IS 3 Radiological Emergency Management
IS 5 An Introduction to Hazardous Materials
IS 7 A Citizen’s Guide To Disaster Assistance
IS 10 Animals in Disasters: Awareness and Preparedness
IS 11 Animals in Disasters: Community Planning
IS 15 Special Events Contingency Planning for Public Safety Agencies
IS 20 Diversity Awareness Course 2016
IS 22 Are You Ready?
IS 33 FEMA Initial Ethics Orientation
IS 55 Household Hazardous Materials – A Guide for Citizens
IS 100b Introduction to Incident Command System, ICS-100
IS 100LEb Introduction to the Incident Command System (ICS 100) for Law Enforcement
IS 100HCb Introduction to the Incident Command System (ICS 100) for Healthcare/Hospitals

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IS 106 Workplace Violence Awareness Training 2016
IS 111 Livestock in Disasters
IS 120 An Introduction to Exercises
IS 195 Basic Incident Command System
IS 200b ICS for Single Resources and Initial Action Incidents
IS 200HCa Applying ICS to Healthcare Organizations
IS 235 Emergency Planning
IS 240 (G240) Leadership and Influence
IS 241 (G241) Basic Skills: Decision Making/Problem Solving
IS 242 Effective Communication
IS 244 (G244) Developing and Managing Volunteers
IS 247 Integrated Public Alert and Warning System (IPAWS) for the American Public
IS 271 Anticipating Hazardous Weather & Community Risk
IS 275 EOC Management and Operations
IS 288 The Role of Voluntary Organizations in Emergency Management
IS 292 Disaster Basics
IS 301 Radiological Emergency Response
IS 319 Tornado Mitigation Basics for Mitigation Staff
IS 320 Wildfire Mitigation Basics for Mitigation Staff
IS 321 Hurricane Mitigation Basics for Mitigation Staff
IS 324 Community Hurricane Preparedness
IS 346 An Orientation to Hazardous Materials for Medical Personnel
IS 393 Introduction to Hazard Mitigation
IS 513 The Professional In Emergency Management
IS 546 Continuity of Operations Awareness Course
IS 547 Introduction to Continuity of Operations
IS 700 National Incident Management System (NIMS) An Introduction
IS 701 NIMS Multiagency Coordination System (MACS) Course
IS 706 NIMS Intrastate Mutual Aid - An Introduction
IS 800b National Response Framework, An Introduction
IS 802 Emergency Support Functions (ESF) #2 – Communications
IS 804 Emergency Support Function (ESF) #4 – Firefighting
IS 805 Emergency Support Function (ESF) #5 – Emergency Management
IS 809 Emergency Support Function (ESF) #9 – Search and Rescue
IS 901 Section 508 Awareness Course
IS 906 Workplace Security Awareness
IS 907 Active Shooter: What You Can Do
IS 909 Community Preparedness: Implementing Simple Activities for Everyone
IS 912 Retail Security Awareness: Understanding the Hidden Hazards
GS310.5 Weapons Of Mass Destruction, Biological
G191 ICS/EOC Interface
G360 Hurricane Planning Course
G606 Managing Emergency Operations
 Cultural Diversity, Marion County Human Resources
 Professional Ethics, Marion County Human Resources
 Effective Customer Service, Marion County Human Resources
 Violence In The Workplace, Marion County Human Resources
 Telephone Skills, Marion County Human Resources
 Substance Abuse In The Workplace, Marion County Human Resources
 Time Management Skills for Employees, Marion County Human Resources
 Problem Solving For Employees, Marion County Human Resources
 Preventing Sexual Harassment, Marion County Human Resources
 Information Technology Security Awareness, Marion County Board Of County Commissioners
 Member of APCO International from 2008 to 2015
 Strong computer skills and competent with MS Word, Excel, Outlook Email, Adobe, and web searches
 911 Public Safety Telecommunicator from 2010 to current, Department Of Health, Tallahassee, FL

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Experience
June 2013 to Current
Nature Photographer and Artist, Summerfield, FL
An Award Winning Florida Photographer and A Nature Artist who enjoys the beauty of the Real Florida.
WWW.DHACKETT-NATURE-ARTIST-PHOTOGRAPHER.COM
October 1, 2011 to July 1, 2015
Dispatcher II, Marion County Public Safety, Ocala, Florida
The Marion County Sheriff’s Communications Center was consolidated with all Public Safety Dispatch
Agencies on October 1, 2011. Job descriptions and functions remained as stated below.
January 1989 to October 1, 2011
Master Dispatcher, Marion County Sheriff’s Office, Ocala, Florida
JOB DESCRIPTION
This position receives requests and dispatches appropriate emergency units in response to all calls
for service. Requests for services include but are not limited to those that are answered by 911
emergency or non-emergency lines or MCSO. Work is performed under the direct supervision of the
Dispatch Supervisor.
ESSENTIAL FUNCTIONS
The following statements describe the principal functions of this job and its scope of responsibility, but should
not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as
assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods
or otherwise to balance the work load.
 Receives and prioritizes all requests for Fire/EMS services in unincorporated areas and other areas as
required of Marion County, and dispatches appropriate Fire and EMS emergency personnel and
equipment.
 Transmits other official messages via the radio, TDD/TTY, or paging system respectively.
 Maintains complete status of all on-duty Fire/EMS personnel including locations and activities.
 Properly fulfills requests from Fire/EMS and other emergency personnel regarding support services
such as rescue units, fire apparatus, wreckers, etc.
 Answers telephone in non-emergency situations for employees and the Marion County Sheriff's Office.
 Maintains appropriate communications with other Public Safety agencies.
 Obtains knowledge of Marion County and its boundaries to supply the quickest and appropriate
response.
 Maintains high level of customer service.
 Maintains appropriate current support classes such as CPR, incident management, and hazardous
materials.
 Provides zone coverage with decision making and move-ups on units to ensure coverage of all zones
when units are on call.
 Maintains composure in stressful situations to ensure appropriate control of all calls so units are
properly supplied with accurate information.
 Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift.
Maintains availability for on-call, including nights, weekends and holidays.
 Required to protect the privacy of all patient information in accordance with the agency's privacy
policies, procedures, and practices, as required by federal and state law, and in accordance with
general principles of professionalism as a health care provider.
 Required and expected to report, without the threat of retaliation, any concerns regarding the agency's
policies and procedures on patient privacy and any observed practices in violation of that policy to the
designated Officer.

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CUSTOMER SERVICE
This is a front-line position for providing excellent customer service to members of the general public and other
County employees. Personal contact occurs with other employees of the unit, employees of other departments
in the County , citizens, and customers of the department. Service is provided in person or by phone contact.
EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS
Education and Experience
High school diploma or general education degree; completion of training requirements for the position of
Dispatcher I, with one year experience as a Dispatcher I, or related field experience, or an equivalent
combination of education and experience.
Licenses
Possession of a valid Florida Driver License
Certifications
In addition to Dispatcher 1 Certifications, must complete one (1) year as a Dispatcher 1; First Responder (or
equivalent); Weapons of Mass Destruction; and Wildland Forestry Basic. Also, the following BCC Employee
Development Track: Attitude Means Everything, Cultural Diversity, Dealing w/ Angry & Difficult Customers,
Employee Evaluations, Professional Ethics, Sexual and Employee Harassment, Substance Abuse Prevention,
and Violence in the Workplace.
JOB SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements are representative of the required knowledge, skills, and abilities.
Language Skills
 Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals.
 Ability to write routine reports and correspondence.
 Ability to speak effectively one-on-one with customers and employees of the organization.
Mathematical Skills
 Ability to add and subtract two digit numbers and to multiply and divide with tens and one hundreds.
 Ability to perform these operations using units of American money and weight measurement, volume,
and distance.
Problem Solving Ability
 Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions.
 Ability to deal with problems involving a few concrete variables in standardized situations.
 Requires some judgment in selection of procedures. Methods, or tools, equipment to own work to
accomplish tasks.
Specialized Skills and Abilities
 Ability to have strong computer skills and be proficient with MS Word, Excel, Outlook Email, Adobe and
proper use of internet searches.
 Ability to maintain composure in stressful situations and to remain calm during emergencies.
 Ability to multi-task in a fast paced environment.
 Knowledge of geographical features of Marion County and landmarks, location and responsibilities of
County and State agencies, and the ability to maintain records.
 Knowledge of fire rescue procedures and equipment.
 Ability to type 60 words per minute.
 Requires strong hearing skills.
 Requires strong verbal communications skills.
 Ability to take a teamwork approach to the job by cooperating with others, offering to help others when
needed, and considering larger organization or team goals rather than individual concerns. Includes the
ability to build a constructive team spirit where team members are committed to the goals and
objectives of the team.
MACHINES AND EQUIPMENT
This employee will be required to operate a computer, two-way radio, telephone, telephone/radio
recorder, headset, pager, fax machine, copy machine, and other general office equipment in the
completion of the tasks of the position.

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PHYSICAL DEMANDS
While performing the duties of this job, the employee will occasionally be required to lift up to twenty-five
pounds; will regularly be required to stand, walk, and sit; and will frequently be required to use hands to finger,
handle, or feel, reach with hands and arms, and talk or hear. Special vision requirement for this position is
close vision.
WORK ENVIRONMENT
Work is performed in an enclosed area with background noise from radios, telephones, teletype machines and
other equipment. Shift work is required, including nights, weekends and holidays. Required to work overtime
when necessary , sometimes on short notice. Subject to possible verbal abuse from callers and frequent
exposure to traumatic situations.
July 1982 to January 1989
Title Clerk and Assistant Manager of the Belleview Tag Office, Marion County Tax Collector, Ocala,
Florida
Awards and Acknowledgments
 Participated in the International Academy Of Emergency Dispatch research study examining the mental
and physical health of Emergency Telecommunicators. January 2014
 Letter of Commendation May 11, 2014 involving a female that was kidnapped and in the trunk of a car
 Letter of Commendation for Outstand Job on July 4, 2013
 Letter of Commendation, April 14, 2010 involving a home invasion and battery
 Letter of Appreciation May 4, 2010 involving a Missing Alzheimer’s Patient
 Awarded Eagle Eye January 2010 involving a subject who committed suicide when deputies attempted to
contact him
 Awarded Eagle Eye January 2010 for professionalism involving a SWAT call out
 Awarded Eagle Eye September 2009 involving 3 attempted robberies/home invasion and a female batted
by the same subjects
 Awarded Eagle Eye April 2009 involving Citrus Co. SO in a high speed chase and entering our county,
subject was armed and firing at units in traffic
 Certification of Appreciation for 20 years of continuous and faithful service to the Marion County Sheriff’s
Office, January 2009
 Awarded Eagle Eye December 2008 involving an armed robbery and battery call
 Unit Citation for actions on September 23, 2008 involving a school bus and tractor trailer.
 Letter of Appreciation June 17, 2008 involving a high speed pursuit and arrest
 Letter of Appreciation June 10, 2008 for dispatching for the Dunnellon Police Dept. while their dispatcher
was ill.
 Awarded Eagle Eye August 2007 involving a SWAT and Bomb call
 Letter Of Appreciation April 2007 involving a Deputy that was involved in a traffic accident
 Certificate Of Appreciation September 2007, involving a Hostage and SWAT incident
 Letter Of Appreciation October 2006 involving a carjacking on I75
 Certificate of Commendation August 2006 involving a murder, kidnapping and pursuit
 Letter Of Appreciation January 2006 involving a double murder
 Letter Of Appreciation October 2004 for working during Hurricane Jeanne
 Letter Of Appreciation September 2004 for working during Hurricane Frances
 Certificate Of Appreciation January 2004 for 15 years of continuous and faithful service to the Marion
County Sheriff’s Office
 Satisfactory Observation Report November 2001 involving an escaped prisoner
 Letter Of Appreciation September 2001 for professionalism during a national crisis
 Letter Of Appreciation May 2001 for professionalism during a tornado in SE Marion County
 Satisfactory Observation Report August 20,2002 involving a Deputy injured in a traffic accident
 Satisfactory Observation Report March 5, 2002 involving a Deputy hitting a pedestrian while enroute to a
Burglary In Progress Call

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 Satisfactory Observation Report February 9, 2002 for documentation of a call involving a missing woman
 Letter of Appreciation March 2000 involving numerous and fast burning grass fires endangering businesses
and residences
 Designated Florida Associate Emergency Manager from 2000-2005 by FEPA (Florida Emergency
Preparedness Association
 Certificate of Appreciation January 1999 for 10 years continuous and faithful service with the Marion
County Sheriff’s Office
 Photographer of Marion County Sheriff's Office response vehicles for the 1998 International Police Vehicle
Design Contest in Law and Order The Magazine For Police Management, July 1998 edition. Photographs
appeared on page 30 of the magazine and the Marion County Sheriff's Office won Third Place for the
graphics on their vehicle.
 Certificate of Commendation for producing an “All Hazards Handbook” for the citizens of Marion County
 All Hazards Handbook Ocala/Marion County Emergency Management, May 1998 published in the Ocala
Star Banner. A 12 page all hazard handbook for Marion County Florida residents on how to prepare for
and survive a natural (hurricanes, thunderstorms, lightning and tornadoes) and manmade disasters
(accidents, fires and chemical spills). All information was written and made print ready for the local paper,
including over 30 original pictures taken by Donna Hackett
 Editor and Coordinator for the Sheriff’s Gazette from 1998-2000
 Letter Of Appreciation April 1997 from the Bristol Indiana Police Department for assisting in attempting to
locate a missing person from their agency
 Letter Of Appreciation April 1997 from the Orange County Sheriff’s Office for assisting one of their units on
I75 involving a stolen vehicle
 Letter Of Commendation April 1997 when the Communications Center electrical system was offline
 Certificate Of Commendation involving a suicidal teenager who was talked into accepting help
 Mentioned in news article “Children Learn About Ambulances and Nurses”, Ocala Star Banner 1991
 Certificate Of Appreciation for 5 years of continuous and faithful service to the Marion County Sheriff’s
Office
 Certificate Of Appreciation March 1993 when a violent storm occurred in Marion County
 Certificate Of Appreciation March 1993 for being a Chaperone during the Annual Safety Patrol Trip to
Washington DC
 Letter Of Appreciation October 1992 from Metropolitan Dade County Fire Dept. for participation in a Critical
Incident Stress Debriefing after Hurricane Andrew
 Certificate Of Commendation June 1992 for ranking the highest in GEO entries for the Communications
Center
 Letter of Appreciation August 4, 1987 for assisting the Belleview Police Dept. while working at the
Belleview Tag Office.