Retail Response is a new mobile app service developed by Momentum Instore to help retailers easily manage their retail estates from a smartphone. The app allows clients to request maintenance and installation visits, access store statistics, and effortlessly manage all maintenance requests. It provides total clarity on a retailer's estate by giving them visibility into issues and the ability to prioritize urgent stores. Additionally, by analyzing maintenance trends, retailers can identify opportunities to improve profitability through optimizing their estates and streamlining requests. The app ensures retailers' displays are always in optimum condition to maintain high professional standards and deliver a seamless customer shopping experience across channels.

1. 6 Issue 06 2016
W
e know that the retail sector is a fast-evolving and
dynamic area, with digital media transforming
not only how customers shop, but how retailers
organise their store operations. At Momentum
Instore our priority is to remain at the apex of all the technology
that can benefit our clients. The latest example of our
commitment to consistent innovation comes in the form of our
new service, Retail Response.
Since the birth of the smartphone, apps have become an integral
part of daily life, with 43 million of us in the UK using them.
Whether that’s for monitoring the stock market or streamlining
the management of your company there’s no question that
this diverse outlet offers a unique opportunity to businesses.
Following feedback from our clients, we decided to develop an
app of our own that would assist them in the management of
their often expansive retail estates.
Retail Response allows our clients to easily manage their retail
estate from a smartphone, they can request maintenance and
installation visits and access statistics to effectively manage
their estate.
So how exactly can an app optimise the management of their
retail estate?
CLARITY
The easy to use dashboard that greets users of Retail Response
allows clients to effortlessly manage all maintenance requests
that are sent through to our installation teams. This streamlining
of the management process allows the client to keep all the
information on their displays in one place, improving productivity
and saving time.
Retail Response also allows clients to prioritise which stores are
in need of urgent attention, allowing for a quick approval and
response to their requests from our teams. A full visibility of all retail
assets is key to maintaining them effectively, and Retail Response
provides clients with total clarity on the goings-on in their retail estate.
PROFITABILITY
The added control available to clients utilising Retail Response not only
positively impacts productivity it also provides an opportunity to
improve profitability. By analysing trends and identifying patterns in
maintenance requests our clients can optimise their retail estate
allowing them to save money on unnecessary repairs and call-outs.
This is made possible by the full maintenance visit reports available
through the app that can be sent monthly annually or in real-time.
The cost of maintenance can also be examined through the app,
giving clients the ability to streamline their requests to suit their
business needs, and plan visits more practically.
QUALITY
This instant communication between us and our clients means that
their retail displays will always be in optimum condition, allowing
them to consistently maintain their high professional standards.
By using Retail Response, our clients can be safe in the knowledge
that their retail estate is in perfect condition and by crafting this
well-maintained and desirable instore environment, they can also
be assured that customers will vote with their wallets.
With an omni-channel approach consistently becoming a priority
for retailers, Retail Response represents a significant step forward,
and is an important addition to the seamless shopping experience
that retailers can offer to their customers.
How Retail Response
CAN BENEFIT YOUR STORE
RETAIL RESPONSE
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