ERP Introduction (Lecture) Chapter 1-The Roots of Distribution Information Management Chapter 2-Strategic Use of Distribution Information Systems Chapter 3-Information System Tactical Planning Chapter 4-Selecting the System Chapter 5-ERP Implementation Chapter 6-The ERP Components Chapter 7-Automating Sales and Marketing Chapter 8-Replenishment Chapter 9-Operations Management Chapter 10-Executive Information Systems Chapter 11-Managing the System Chapter 12-Standardization and Putting the System to Work Chapter 13-Customer Relationship Management Chapter 14-Logistics and Procurement Systems Chapter 15-Building a Best in Class ERP