eParticipation from Consultation to Collaboration
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This document discusses eParticipation and how governments can move from simple consultation to collaboration with citizens through technology. It notes that while the private sector has embraced innovation through "gazelles," the public sector tends to move more slowly like "turtles." The document outlines areas where eParticipation has worked, such as policing, empowering civil servants, and engaging civil society and citizens. It also discusses how the UK has led in these areas and considers whether governments are entering an era of eInnovation or eRevolution through greater collaboration with citizens.
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eParticipation from Consultation to Collaboration
- 1. eParticipation – From Consultation to Collaboration (Or How to Turn Turtles into Gazelles) 12 January 2016 Dr. Julia Glidden 21c Consultancy Muscat, Oman
- 2. eParticipation - Looking back and looking forward
- 3. Innovation Challenge: Public Sector Turtles
- 4. Innovation Challenge: Private Sector Gazelles
- 5. Bridging the Public Sector/SME Gap
- 7. Cloud
- 8. Open Data
- 9. Apps
- 10. In support of entrepreneurs (or Gazelles) EVERYWHERE.....
- 11. So Where Has This Worked?
- 12. From Policing…
- 14. Civil Society…
- 15. And Citizens….
- 16. The UK has lead the Way….
- 17. So, Where Are We Now?
- 18. Where Are We Going?
- 19. And What Does this Mean for Our Turtles and Gazelles?
- 20. Are We Entering an Era of eInnovation?
- 21. Or eRevolution? Occupy France 11 November 2011 Photo by: Hugo Passarello Luna http://j.mp/utTA8Y
- 22. Annex Oman & the UN eParticipation Index
- 23. Oman’s Ranking & Raw Score in UN EPI
- 24. Breakdown of Oman’s EPI Assessment
- 25. Oman’s EPI scores by Category 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2003 2004 2005 2008 2010 2012 2014 EPART Phase % Phase 1 Phase 2 Phase 3
Editor's Notes
- The term eDemocracy was first introduced over 15 years ago – initially in the context of eVoting and then later in the context of eParticipation or wider citizen involvement in decision making. Started with eVoting 15 years ago Use ICT to engage citizens in public policy design Peaked over 5 years ago Palpable lack of political enthusiasm Transformed into focus on public
- Increased Citizen Expectations and the current economic crisis are creating new demands Public sector must deliver more for less ie better infrastructures and more efficient and responsive services Clean energy Health and Ageing Safer water supplies Waste management Traditionally, top down, slow to innovate, resistant to change Culture embeds a host of organisational, managerial and even legal barriers to innovation
- Often the best source of new products and ideas but don’t always understand the public sector –not just how it works but what it needs Hard to access and work with government At the same time face growth barriers such as finding right skills and ability to innovate –that government can help resolve ITA has addressed this challenge head on by establishing SAA as a Business Incubation Programme to create a vibrant ICT industry by fostering a strong entrepreneurial spirit – focusing on SMES
- Need to bridge the gap between public administration and the private sector – particularly in terms of innovation and growth Need to overcome organisational and indeed even legal and managerial barriers to SME/Public Sector collaboration
- Co-creation is a form of marketing strategy or business strategy that emphasizes the generation and ongoing realization of mutual firm-customer value. It views markets as forums for firms and active customers to share, combine and renew each other's resources and capabilities to create value through new forms of interaction, service and learning mechanisms. It differs from the traditional active firm – passive consumer market construct of the past. Used to close the gap between innovative R&D and market take up and make the innovation process more efficient Open eco--‐systems engage and motivate stakeholders, s8mulatecollabora8on, create markets and enable behaviour transformation Social innovations are newstrategies, concepts, ideas and organizations that meet social needs of all kinds — from working conditions and education to community development and health — that extend and strengthen civil society. Social innovation can take place within government, the for-profit sector, the nonprofit sector (also known as the third sector), or in the spaces between them. Research has focused on the types of platforms needed to facilitate such cross-sector collaborative social innovation
- Harness the power of the ‘Cloud’ to bring large industrial powers and SMEs closer together and achieve scalable networks Use the IBM Cloud as the basis for a European-based web-service delivery platform Pilot ‘Smart City’ use of the platform across Europe Develop a Roadmap for pan-European implementation
- We started this discussion with the current focus on the way in which eParticipation is currently linked to the notion of involving end-users in service design and development – And asked whether Living Lab methodology can be used as a bridge to forge greater ICT-enabled participation between public turtles and private sector gazelles And we have shown that it can? The question is will it? To answer this question, we need to take a closer look at where we are now....
- If you recall, I noted that four years ago the term eParticipation defined as engaging the public in the decision making process more or less fell out of fashion – in large part due to inertia of politicians There were many voices – indeed from many familiar faces here today – who argued forcefully that the political class would need to understand and ultimately embrace eParticipation or risk being swamped by it....... Some leaders listened and tried, but most tried to use these tools to continue ‘business as usual’ ie top-down message delivery/talking to and at people rather than with
- We have seen the results – rather than fading quietly from the scene, the explosion of social media alongside dramatic global developments such as Occupy Wall Street Movement have led to a widespread resurgence of the term eParticipation in terms engaging citizens – or better yet: citizens engaging themselves - in the democratic process So much so that we are now hearing more and more about the term eRevolution rather than merely eParticipation.....
- The question now is ‘what does this mean for our turtles and gazelles?’ Increased pressure, increased awareness and increased means for them to engage and collaborate to drive innovation and growth Especially given the current fiscal crisis that seems to be engulfing us The $100m question is will our turtles seize the opportunity? Have they learned? Or will they repeat the mistakes of their political masters?
- Wherein public adminstrators and SMES work together with citizens to drive high impact innovation and growth And deliver the public services 21cst cities want and need
- Wherein, when we look back on the evolution of eParticipation in public service design and delivery five years from now, will be talking in terms of eRevolution And the period in which our public sector turtles were overwhelmed by the gazelles?
- Similar to the situation in the online index, the graph above shows that over a ten year period (2004 – 2014), Oman has one of the biggest jumps of any country going from 151st in 2004 to 24th in 2014 globally. This leap underscores the emphasis that the Government of Oman has placed on communicating with its citizens and obtaining their inputs on policies and guidelines. Oman has developed an e-Participation policy in which it pledges to listen and respond to the comments and suggestions of its citizens and residents. The Government provides a multi-channel approach to interacting with citizens such as: social media, polls, RSS feeds, customer satisfaction survey and by telephone. Significantly: The level of difficulty of the e-participation index, especially in the e-decision-making section in the 2014 Survey was increased, thus a number of countries went down from 2012 Survey.
- Oman has been strong in providing e-information and e-consultation in 2014 as indicated above But has not been as strong in the increasingly important area of eDecision-Making (which was Engaging and incorporating citizens’ feedback in changing policies and guidelines