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Enterprise 2.0 - Using Social Media to Address HR Priorities
The document discusses the implementation of Enterprise 2.0 tools, emphasizing their potential to enhance HR service delivery and organizational communication, particularly during economic downturns. It highlights the experience of Towers Perrin in using social media and web-based solutions to address employee engagement, knowledge sharing, and effective communication strategies in the workplace. Key recommendations include the importance of understanding goals and audience, and effective change management to ensure successful adoption of these tools.
