SlideShare a Scribd company logo
[object Object]
 
Figure 10.1 Export modes 10-
Indirect export modes ,[object Object],[object Object],[object Object],10-
Definitions   ,[object Object],[object Object],[object Object],10-
Figure 10.1 Export modes 10-
Direct Exporting ,[object Object],[object Object],[object Object],[object Object],International Business: Strategy, Management, and the New Realities
Direct entry modes 10- Export via distributors Export via agents
Definitions   ,[object Object],[object Object],[object Object],10-
Hierarchical modes 12- Domestic-based representatives Resident sales representatives Foreign sales subsidiary Sales and production subsidiary Region centres
Figure 12.1 Domestic-based  sales representatives/ manufacturer’s own sales force 12-
Figure 12.1 Resident sales representatives/ sales subsidiary 12-
Figure 12.1 Sales and  production subsidiary 12-
Figure 12.1 Region centre 12-
Definitions ,[object Object],[object Object],12-
Company-Owned Foreign Subsidiary ,[object Object],[object Object],[object Object],International Business: Strategy, Management, and the New Realities
Summary of domestic-based  sales representatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],12-
Summary of foreign sales,  sales and production subsidiary  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],12-
Summary of region centres ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],12-
Summary of acquisition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],12-
Summary of  greenfield investment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],12-
Figure 9.1 All factors  affecting decision 9-

More Related Content

What's hot

Foreign-Market Entry
Foreign-Market EntryForeign-Market Entry
Foreign-Market Entry
Scarlett Voughn
 
International Business Modes
International Business ModesInternational Business Modes
International Business Modes
Pooja Tayal
 
Modes of entry to international business
Modes of entry to international businessModes of entry to international business
Modes of entry to international business
Harsh Bansal
 
How to enter International Market
How to enter International MarketHow to enter International Market
How to enter International Market
Fatema Nissa
 
Modes of entry into foreign markets
Modes of entry into foreign marketsModes of entry into foreign markets
Modes of entry into foreign marketsluispachon
 
International market entry modes
International market entry modesInternational market entry modes
International market entry modes
Ninh Hai Nguyen
 
Mba 1 mm-1 u-4.3 international market entry strategies
Mba 1 mm-1 u-4.3 international market entry strategiesMba 1 mm-1 u-4.3 international market entry strategies
Mba 1 mm-1 u-4.3 international market entry strategies
Rai University
 
Imm unit-04 (global market entry & export marketing)
Imm unit-04 (global market entry & export marketing)Imm unit-04 (global market entry & export marketing)
Imm unit-04 (global market entry & export marketing)Revisiting Strategy
 
International market entry strategies By mrittika wahid
International market entry strategies By mrittika wahidInternational market entry strategies By mrittika wahid
International market entry strategies By mrittika wahid
Tuan Bishwamitra Chowdhury
 
International Market Entry Strategies
International Market Entry StrategiesInternational Market Entry Strategies
International Market Entry Strategies
thinkexport
 
Different modes of entry in foreign market
Different modes of entry in foreign marketDifferent modes of entry in foreign market
Different modes of entry in foreign market
Tayyab Hameed
 
Modes of entry
Modes of entryModes of entry
Modes of entry
Keshav Aria Naick
 
Foreign market entry strategies
Foreign market entry strategiesForeign market entry strategies
Foreign market entry strategiesGeeta Shiromani
 
Exporting And Countertrade[Tunghai IB]
Exporting And Countertrade[Tunghai IB]Exporting And Countertrade[Tunghai IB]
Exporting And Countertrade[Tunghai IB]
Fan DiFu, Ph.D. (Steve)
 
international marketing entry strategies
international marketing entry strategiesinternational marketing entry strategies
international marketing entry strategies
hasyimah ismail
 
Modes of entry
Modes of entryModes of entry
Modes of entry
Saumya Tiwari
 
Global markets
Global marketsGlobal markets
Global marketsNilkeshvc
 
Assembly operations - entry strategies - corporate management - Strategic Ma...
Assembly operations  - entry strategies - corporate management - Strategic Ma...Assembly operations  - entry strategies - corporate management - Strategic Ma...
Assembly operations - entry strategies - corporate management - Strategic Ma...
manumelwin
 
Modes of Entry in International Business
Modes of Entry in International BusinessModes of Entry in International Business
Modes of Entry in International Business
Abhinav Singh
 
Test Presentation
Test PresentationTest Presentation
Test Presentation
callroom
 

What's hot (20)

Foreign-Market Entry
Foreign-Market EntryForeign-Market Entry
Foreign-Market Entry
 
International Business Modes
International Business ModesInternational Business Modes
International Business Modes
 
Modes of entry to international business
Modes of entry to international businessModes of entry to international business
Modes of entry to international business
 
How to enter International Market
How to enter International MarketHow to enter International Market
How to enter International Market
 
Modes of entry into foreign markets
Modes of entry into foreign marketsModes of entry into foreign markets
Modes of entry into foreign markets
 
International market entry modes
International market entry modesInternational market entry modes
International market entry modes
 
Mba 1 mm-1 u-4.3 international market entry strategies
Mba 1 mm-1 u-4.3 international market entry strategiesMba 1 mm-1 u-4.3 international market entry strategies
Mba 1 mm-1 u-4.3 international market entry strategies
 
Imm unit-04 (global market entry & export marketing)
Imm unit-04 (global market entry & export marketing)Imm unit-04 (global market entry & export marketing)
Imm unit-04 (global market entry & export marketing)
 
International market entry strategies By mrittika wahid
International market entry strategies By mrittika wahidInternational market entry strategies By mrittika wahid
International market entry strategies By mrittika wahid
 
International Market Entry Strategies
International Market Entry StrategiesInternational Market Entry Strategies
International Market Entry Strategies
 
Different modes of entry in foreign market
Different modes of entry in foreign marketDifferent modes of entry in foreign market
Different modes of entry in foreign market
 
Modes of entry
Modes of entryModes of entry
Modes of entry
 
Foreign market entry strategies
Foreign market entry strategiesForeign market entry strategies
Foreign market entry strategies
 
Exporting And Countertrade[Tunghai IB]
Exporting And Countertrade[Tunghai IB]Exporting And Countertrade[Tunghai IB]
Exporting And Countertrade[Tunghai IB]
 
international marketing entry strategies
international marketing entry strategiesinternational marketing entry strategies
international marketing entry strategies
 
Modes of entry
Modes of entryModes of entry
Modes of entry
 
Global markets
Global marketsGlobal markets
Global markets
 
Assembly operations - entry strategies - corporate management - Strategic Ma...
Assembly operations  - entry strategies - corporate management - Strategic Ma...Assembly operations  - entry strategies - corporate management - Strategic Ma...
Assembly operations - entry strategies - corporate management - Strategic Ma...
 
Modes of Entry in International Business
Modes of Entry in International BusinessModes of Entry in International Business
Modes of Entry in International Business
 
Test Presentation
Test PresentationTest Presentation
Test Presentation
 

Similar to Entering foreign markets

International business entry mode
International business entry modeInternational business entry mode
International business entry mode
Dr Ahamed Basheer
 
International business management
International business management International business management
International business management
Sumit Kumar Yadav
 
International_entry_modes.ppt
International_entry_modes.pptInternational_entry_modes.ppt
International_entry_modes.ppt
DhanuShree38
 
Reach Out For More Exports
Reach Out For More ExportsReach Out For More Exports
Reach Out For More Exports
Guy Whitaker
 
Grow Your European Sales
Grow Your European SalesGrow Your European Sales
Grow Your European Sales
Guy Whitaker
 
International Business Dynamics module 2 by Nagarjun Reddy
International Business Dynamics module 2 by Nagarjun ReddyInternational Business Dynamics module 2 by Nagarjun Reddy
International Business Dynamics module 2 by Nagarjun Reddy
PNagarjunReddyReddy
 
Basic Concept of Foreign Trade
Basic Concept of Foreign TradeBasic Concept of Foreign Trade
Basic Concept of Foreign Trade
hasyimah ismail
 
Chapter 21 Tapping Into Global Markets
Chapter 21 Tapping Into Global MarketsChapter 21 Tapping Into Global Markets
Chapter 21 Tapping Into Global MarketsDiarta
 
Modes of Entry-GBM-2.pptx
Modes of Entry-GBM-2.pptxModes of Entry-GBM-2.pptx
Modes of Entry-GBM-2.pptx
drswathi27
 
Entrepreneurial entry strategies
Entrepreneurial entry strategiesEntrepreneurial entry strategies
Entrepreneurial entry strategies
Sunny Singh
 
Exposicion exporting
Exposicion exportingExposicion exporting
Exposicion exportingkaremgalvis
 
Reach Out For Export Success
Reach Out For Export SuccessReach Out For Export Success
Reach Out For Export Success
Guy Whitaker
 
1Chapter 4Marketing 4220 International Sourcing, Logisti.docx
1Chapter 4Marketing 4220 International Sourcing, Logisti.docx1Chapter 4Marketing 4220 International Sourcing, Logisti.docx
1Chapter 4Marketing 4220 International Sourcing, Logisti.docx
felicidaddinwoodie
 
Pro Market Access
Pro Market AccessPro Market Access
Pro Market Access
Guy Whitaker
 
Reach Out For Inward Investment
Reach Out For Inward InvestmentReach Out For Inward Investment
Reach Out For Inward Investment
Guy Whitaker
 
Chapter # 8.pptx marketing of Fundamental
Chapter # 8.pptx marketing of FundamentalChapter # 8.pptx marketing of Fundamental
Chapter # 8.pptx marketing of Fundamental
nexusgolf1
 
Lecture 6.pdf
Lecture 6.pdfLecture 6.pdf
Lecture 6.pdf
MdShekhRifat
 

Similar to Entering foreign markets (20)

International business entry mode
International business entry modeInternational business entry mode
International business entry mode
 
International business management
International business management International business management
International business management
 
International_entry_modes.ppt
International_entry_modes.pptInternational_entry_modes.ppt
International_entry_modes.ppt
 
Reach Out For More Exports
Reach Out For More ExportsReach Out For More Exports
Reach Out For More Exports
 
Grow Your European Sales
Grow Your European SalesGrow Your European Sales
Grow Your European Sales
 
International Business Dynamics module 2 by Nagarjun Reddy
International Business Dynamics module 2 by Nagarjun ReddyInternational Business Dynamics module 2 by Nagarjun Reddy
International Business Dynamics module 2 by Nagarjun Reddy
 
Basic Concept of Foreign Trade
Basic Concept of Foreign TradeBasic Concept of Foreign Trade
Basic Concept of Foreign Trade
 
Chapter 21 Tapping Into Global Markets
Chapter 21 Tapping Into Global MarketsChapter 21 Tapping Into Global Markets
Chapter 21 Tapping Into Global Markets
 
Modes of Entry-GBM-2.pptx
Modes of Entry-GBM-2.pptxModes of Entry-GBM-2.pptx
Modes of Entry-GBM-2.pptx
 
Entrepreneurial entry strategies
Entrepreneurial entry strategiesEntrepreneurial entry strategies
Entrepreneurial entry strategies
 
Exposicion exporting
Exposicion exportingExposicion exporting
Exposicion exporting
 
Tapping Global Market
Tapping Global MarketTapping Global Market
Tapping Global Market
 
Reach Out For Export Success
Reach Out For Export SuccessReach Out For Export Success
Reach Out For Export Success
 
1Chapter 4Marketing 4220 International Sourcing, Logisti.docx
1Chapter 4Marketing 4220 International Sourcing, Logisti.docx1Chapter 4Marketing 4220 International Sourcing, Logisti.docx
1Chapter 4Marketing 4220 International Sourcing, Logisti.docx
 
How to export
How to exportHow to export
How to export
 
Imm 2010 part b
Imm 2010 part bImm 2010 part b
Imm 2010 part b
 
Pro Market Access
Pro Market AccessPro Market Access
Pro Market Access
 
Reach Out For Inward Investment
Reach Out For Inward InvestmentReach Out For Inward Investment
Reach Out For Inward Investment
 
Chapter # 8.pptx marketing of Fundamental
Chapter # 8.pptx marketing of FundamentalChapter # 8.pptx marketing of Fundamental
Chapter # 8.pptx marketing of Fundamental
 
Lecture 6.pdf
Lecture 6.pdfLecture 6.pdf
Lecture 6.pdf
 

Recently uploaded

STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBCSTRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
kimdan468
 
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHatAzure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
Scholarhat
 
The Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptxThe Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptx
DhatriParmar
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
chanes7
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
Peter Windle
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
TechSoup
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
Vivekanand Anglo Vedic Academy
 
Honest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptxHonest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptx
timhan337
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
vaibhavrinwa19
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
deeptiverma2406
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
Chapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdfChapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdf
Kartik Tiwari
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
Nguyen Thanh Tu Collection
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
Vikramjit Singh
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 

Recently uploaded (20)

STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBCSTRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
 
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHatAzure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
 
The Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptxThe Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptx
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
 
Embracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic ImperativeEmbracing GenAI - A Strategic Imperative
Embracing GenAI - A Strategic Imperative
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
 
Honest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptxHonest Reviews of Tim Han LMA Course Program.pptx
Honest Reviews of Tim Han LMA Course Program.pptx
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 
Chapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdfChapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdf
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 

Entering foreign markets

Editor's Notes

  1. There follows an explanation of some key terms: Coordinate its marketing activities : coordinating and integrating marketing strategies and implementing them across global markets, which involves centralization, delegation, standardization and local responsiveness. Find global customer needs : this involves carrying out international marketing research and analysing market segments, as well as seeking to understand similarities and differences in customer groups across countries. Satisfy global customers : adapting products, services and elements of the marketing mix to satisfy different customer needs across countries and regions. Being better than the competition : assessing, monitoring and responding to global competition by offering better value, low prices, high quality, superior distribution, great advertising strategies or superior brand image.
  2. There follows an explanation of some key terms: Coordinate its marketing activities : coordinating and integrating marketing strategies and implementing them across global markets, which involves centralization, delegation, standardization and local responsiveness. Find global customer needs : this involves carrying out international marketing research and analysing market segments, as well as seeking to understand similarities and differences in customer groups across countries. Satisfy global customers : adapting products, services and elements of the marketing mix to satisfy different customer needs across countries and regions. Being better than the competition : assessing, monitoring and responding to global competition by offering better value, low prices, high quality, superior distribution, great advertising strategies or superior brand image.
  3. Fundamentally, there are four ways of using information to create business value (Marchand, 1999): 1 Managing risks . In the twentieth century the evolution of risk management stimulated the growth of functions and professions such as finance, accounting, auditing and controlling. These information-intensive functions tend to be major consumers of IT resources and people ’s time. 2 Reducing costs . Here the focus is on using information as efficiently as possible to achieve the outputs required from business processes and transactions. This process view of information management is closely linked with the re-engineering and continuous improvement movements of the 1990s. The common elements are focused on eliminating unnecessary and wasteful steps and activities, especially paperwork and information movements, and then simplifying and, if possible, automating the remaining processes. 3 Offering products and services . Here the focus is on knowing one ’s customers, and sharing information with partners and suppliers to enhance customer satisfaction. Many service and manufacturing companies focus on building relationships with customers and on demand management as ways of using information. Such strategies have led companies to invest in point-of-sale systems, account management, customer profiling and service management systems. 4 Inventing new products . Finally, companies can use information to innovate – to invent new products, provide different services and use emerging technologies. Companies such as Intel and Microsoft are learning to operate in ‘continuous discovery mode’, inventing new products more quickly and using market intelligence to retain a competitive edge. Here, information management is about mobilizing people and collaborative work processes to share information and promote discovery throughout the company.
  4. There follows an explanation of some key terms: Coordinate its marketing activities : coordinating and integrating marketing strategies and implementing them across global markets, which involves centralization, delegation, standardization and local responsiveness. Find global customer needs : this involves carrying out international marketing research and analysing market segments, as well as seeking to understand similarities and differences in customer groups across countries. Satisfy global customers : adapting products, services and elements of the marketing mix to satisfy different customer needs across countries and regions. Being better than the competition : assessing, monitoring and responding to global competition by offering better value, low prices, high quality, superior distribution, great advertising strategies or superior brand image.